Vision and Objective

T obtain a long-term leadership position utilizing my vast technical abilities and management experience while guiding, mentoring, and building up other members of a technical team. Seeking an opportunity t grow and expand my Technical Operations and Project Management experience.

Qualification Summary

Executive and Technical Management experience in the Audi Video/Information Technology/Vide Teleconferencing and Technology Integration Industry. I have 16 years for industry experience, from basic AV Integration projects t complete Sensitive Compartment Information Facility/Network Operations Center AV/IT/VTC integration projects involving multiple cross functional teams, with 10 years at the executive level, managing a portfoli of projects valued at 40 million. Successfully managed the delivery of 33 million in projects and services from 2012 t 2013, with responsibility for the monthly management of a 1.3 - 1.8 million annual Technical Operations P L. Experienced in recruiting, mentoring and managing a technical staff of approximately 25 t include Project Managers, Programmers and Technicians.

Experience

Confidential

• Managed day-to-day operations of business t ensure maximum profitability was maintained while achieving the highest level of customer service.
• Developed strategies for standardization through methods procedures, budgets operational planning for all technical areas.
• Maintained proper staffing levels for the team based on sales projections.
• Coordinated with Sales and Production t drive overall profitability.
• Served as staff Project Manager for all Technical Initiatives
• Managed IT infrastructure build out in our new 37,000sq ft manufacturing facility. T include Local Area Network/Wide Area Network/Virtual LAN/WIFI Networks.
• Deployed Office 365 t include new SharePoint site for shared documents and team calendars.
• Managed and executed the deployment of a Polycom based Voice over Internet Protocol solution t replace existing analog phone system.
• Designed, installed and commissioned network based Closed Circuit Television security system with multiple cameras and vide server.
• Setup and maintained vendor relationships t support all forms of technology used.
• Procured all technology and maintained adequate inventory levels.
• Implemented and managed company's first inventory control system t manage parts inventory and t assist with maintaining appropriate inventory levels.
• Directed and Managed the Warranty Department
• Maintained the highest level of customer service t ensure customer loyalty.
• Responsible for technical response t warranty-related issues.
• Ensured the Warranty Program was profitable yet customer service focused.
• Ensured Warranty Policy was clearly written, professional, and communicated accordingly.
• Managed claim process t reduce fraudulent claim liabilities.
• Managed Warranty Team meetings t review claims and discuss resolutions.
• Grew business processes with the use of various forms of technology t ensure the employees were efficient in their daily responsibilities.
• Managed website and EBay Ecommerce store.
• Trained all employees on the use of company technology.
• Attended industry specific tradeshows t maintain vendor relationships.
• Maintained company safety program with zer safety incidents.

Confidential

Managed delivery of 18 million in AV/IT/VTC integration products and services in 2012 and roughly 15 million in 2013.

Abbreviated Client/Project list:

• US NAVY-Multiple Projects t include new systems and system upgrades at Naval Special Warfare Development Group and Expeditionary Warfare Training Group, Little Creek.
• Eastern Virginia Medical School -Multiple Projects t include New Education Research Building.
• Old Dominion University- Medical Simulation Technology Upgrade.
• Christopher Newport University-Multiple Projects t include Campus wide classroom technology.
• Norfolk Southern-Multiple Conference Rooms and Training Rooms.
• Dominion Enterprises-Upgrade of Executive Conference Training Rooms.
• Project Manager for some of our more High-Profile projects that had High-Level visibility, t include City of Virginia Beach High School Distance Learning Lab upgrade, a fast-paced project with constrained budgets and a strict project schedule.
• Responsible for monthly management of a 1.3 - 1.8 million annual Technical Operations Department P L, leading change t decrease department expenses, project profitability, manage budgets, run reports, and achieve branch goals.
• Diligently aimed t maintain profitability goals of local operation while maintaining a high level of quality and customer satisfaction, keeping company-wide goals and initiatives at the center.
• Managed internal business processes t ensure maximum efficiency was obtained while overall resource utilization yielded bottom line profitability.
• Integral in promoting and maintaining compliance with company-wide initiative t change process t define responsibility and call out deliverables of all resources during life cycle of each project.
• Responsible for Project Management, Programming, Installation and Commissioning resources and processes for the branch.
• Collaborated with local management team t set standards for Branch Technical Operations, ensuring all branch departments work together while focusing on the client, thus positioning Whitlock as a leader in the local market.
• Managed Technical Operations department head count and created a fluid schedule of resources weeks in advance based on forecasted projects and sales.
• Responsible for management tasks such as reviewing/rejecting/approving time sheets in Enterprise Project Management Software for all direct report employees, implementing dress code, ensuring employee conduct standards, and overseeing employee vehicle maintenance.
• Performed annual employee performance reviews for all direct reports, planned and maintained individual and group training.
• Ensured compliance with national, state, local and Whitlock safety regulations.
• Provided technical leadership with extensive Project Management, Installation Management, and Business Management experience t help direct and lead technical operations for the Virginia Beach Whitlock branch.
• Recruited, mentored, and managed a technical staff of approximately 25 t include project managers, technicians, and programmers. Directed successful and profitable integration of multiple, mission-critical, high profile, integrated audiovisual, videoconferencing and broadcast projects.
• Created quality assurance plan t meet and exceed client, consultant, architect and general contractor expectations.
• Monitored compliance with client or contractor job-site regulations.
• Designed and coordinated remodel of new conference room, enabling unified communication between branches.
• Coordinated with Sales, Management and Engineering t identify current and future installation scheduling commitments and expectations.
• Excellent reviews from clients and manufacture representatives.

Confidential

• Developed AVA from part time commercial audio/vide contracting.
• Secured all sales, design, management and completion, both commercial and residential audio, vide and low voltage electronic system projects.
• Maintained relationships with multiple project managers from large commercial A/V companies t generate and maintain follow-on business and residual income from commercial installations and service calls.
• Met with clients t ensure exceptional communication and satisfaction during and following project completion.
• Scheduled all sales, service and installation hours based on resources and commitments.
• Set up and managed company computers, company website and domain.
• Procured all equipment and installation materials, and interviewed new vendors for equipment purchases.
• Ensured each project met client expectation and was technically sound while balancing quality and profitability.
• Recruited and managed job performance of all employees, while mentoring experienced and novice employees on their development and progression in their professional career.
• Maintained qualified work force for daily operations, offering a fair and competitive benefit package.
• Reviewed, managed and approved time sheets, billable hours and profitability on weekly basis.
• Performed annual employee performance reviews along with job coaching throughout the year.
• Fostered teamwork and success through employee-client relationships with focus on employee safety and client satisfaction.
• Projects/Jobs included systems of the following: Multi-Source, Multi-zone audio/vide systems. Distributed audi system, both 8ohm and 70 volt. RF distribution systems for CATV, SAT, CCTV. Built complex RF systems with distribution amplifiers, modulators, high and low pass filters. Integrated motorized components such as plasma/LCD TV lifts int furniture sometime having t completely customize the furniture for the application. Designed and built motorized artwork systems for concealing flat panel TV's s that they appeared t be a painting or photograph. Experience with IT networks, Wireless access points, print servers, complex Infra-red and radi frequency based control systems and remote controls, custom programmed touch screen remote controls, lighting control systems, HVAC control systems, home automation systems, security systems, CCTV systems, access control systems, outdoor landscape audi and weather proof TVs, complete dedicated home theaters, and monthly maintenance agreements.
• Commercial Audi Vide projects/jobs include following establishments: Abercrombie Fitch, Gap, Foot Locker, Eddie Bauer, Borders Books, JC Penny's, Rite-Aid, American Eagle, Bally's Total Fitness, Foot Action, Coastal Edge, Oakley, Van.