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Customer Support Technician Resume Profile

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SUMMARY

  • Technical support professional with extensive IT background.
  • Troubleshooting to find solutions to technical issues.
  • Skilled in Windows Operating System offering superior technical knowledge for work in a fast-paced industry.
  • IT Department with complex technical knowledge and strong leadership skills.

SKILLS

  • Windows 7 Windows XP
  • Windows 8.1 Windows 8
  • Linux Mint 17.1
  • VMware
  • TeamViewer 9
  • Computer Networking
  • Computer Science
  • Computer Hardware and Troubleshooting
  • Computer Installation
  • Troubleshooting
  • Linux Peppermint 5
  • Windows 2000
  • Android Phone
  • Xbox 360 and Xbox One Live Support

Courses taken include:

  • Windows Directory Services
  • Introduction to Psychology
  • Adv. Networking Tech
  • Windows Server
  • Composition I
  • Network Design Documentation
  • Advanced Linux System Admin
  • Advanced Visual Basic
  • CISCO WideArea Net WAN
  • Visual Basic
  • Linux System Admin
  • CISCO Switches
  • Telecommunication Service
  • CISCO Routers
  • Fund. Network Security
  • Network Certification
  • PC Support II
  • Math for Liberal Arts
  • CISCO Networking
  • Network Cabling
  • PC Support I
  • Microcomputer Fundamentals

IT EXPERIENCE

Confidential

IT jobs for different major company

  • Window XP to Window 7 re-image the OS to a new Window box.

Confidential

Customer Support Technician

  • Provided network support and troubleshooting for customers' home networks
  • Level 1 Phone Support for Xbox Live

Confidential

  • Sales Associate
  • Cook
  • Sales Representative
  • Customer Service Representative

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