Field Service Technician Resume Profile

Summary

I am a very good computer repair person. This has been my passion for many years and I have a wide range of experience from Desktop Support, System Maintenance, System Migrations, and network related skills. I am looking for a permanent position to complete my career goals.
Network Hardware Skills
CAT5/CAT6 Cable Installation through walls and in ceilings. Also termination of cables and making short jump cables. Router and switch installations including telnet access for configurations.
Central office mainframe installation and cable stitching. Assisted NOC technicians for diagnostics of down telecommunications and individual port problems.
Have experience with remote access to networks via IP addresses
Or software such as Team Viewer, Log Me In, and Join Me.

Current Employment

Confidential

This is a temporary project doing window XP to Windows 7 migrations.
This involves direct contact with end users on a daily bases to migrate laptop and/or Desktop devices. It is my responsibility to make sure all end users applications work correctly and insure the end process allows the end user to do their job. Mapping network drives, setting up printers, and accessing separate servers to add needed applications.
Also involved in end user relocation projects that involve disconnect of computer and devices and reconnecting at new location. These project would involve anywhere from 20 end users to up to 200. Have elevated rights and admin logon credentials. Have knowledge of security Access Sentry software and was part of phase one deployment.

Confidential

Responsibilities Included

Setup and diagnostics of Two Way Radios as well as configuring and tuning for individual locations.
Install and configure community storm sirens and pager devices for dispatching fire personal.
Install and configure complete sheriff and police vehicle communications equipment and lighting.
Install and configure wireless radio and satellite network links for various companies in Iowa.
Complete network setup and configurations for law center applications.
Camera setups for law centers and grain elevators.
Work with law enforcement in all aspects of security environments including jail camera security and recording equipment.

Confidential

Field Service Technician

Printer repair including IBM Infoprint Lexmark MFP

POS System repair

Confidential

Confidential

Field Service Technician associated with installing, maintaining and servicing electronic products at customer sites.
Included audio/visual systems in addition to multi-vendor systems, hardware, software and operating systems.
Operated in a highly directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.
Assigned Dell, Gateway, Hewlett Packard, etc service calls and performs incident specific activities.
Performed routine installs, moves, ads and changes as part of a directed team.
Performs scripted image loading, unit diagnostics and replaceable unit swapping.
Ran basic diagnostics and performed basic module replacement on PCs, servers and peripherals Performs preventative maintenance activities on certain products as directed.
Maintained a high degree of professionalism in actions, demeanor and dress, Insured customer satisfaction throughout.
Dell Enterprise Service force specialist