FOCUS QUALIFICATIONS

• Accomplished Communications and Content Development Specialist offering 20 years of exceptional performance that reflects superior business development instincts, versatile creative skill and a demonstrated commitment to organizational growth within various business-service markets. Ingenious and tenacious in various facets of communications, including analyzing and creating solution based innovations that will aid in client satisfaction, along with supporting company initiatives and business expansion. Targeting long-term association with an organization that will benefit from a creative, industrious and proactive employee, executing responsibilities in the following roles:
• Training Development Specialist
• Content Developer/Designer
• Digital Communications Specialist
• Instructional Designer

AFFILIATED COMPETENCIES SPECIALIZED COURSEWORK

• ADDIE SCORM ILT LMS Snagit Camtasia Studio Articulate Studio Adobe Captivate dominKnow Claro
• MaxIT Learnerweb Adobe Photoshop Adobe Premiere Adobe Soundbooth Adobe InDesign iBooks Author
• Microsoft Office WebEx WizIQ Effective EDGE for Professionals DiSC Powered Leadership

PROFESSIONAL HIGHLIGHTS

Confidential

Technical Trainer/Writer

• Responsible for providing ongoing training and hands on instruction to support and enhance employee career development, and ensure that employees maintain technical competence. Also responsible for accelerating organizational change by developing the skills that the District requires to enter new markets and to transform its business performance. Developed learning curriculum and user manuals for Microsoft Office training. Delivered ILT to Detroit Public Schools Central Office staff as requested by executive management. Responsible for the design of special presentation projects for district CIO. Served as System Administrator of cloud-based LMS for DPS School District. Created eLearning modules based on Microsoft Office teachings and additional IT soft-skills. Selected achievement included:
• Member of team that successfully launched the very first LMS for the DPS School District.

Developed and delivered the very first Microsoft Office curriculum for the Detroit Public Schools Central Office.

Confidential

• Productivity Specialist/Content Developer/Social Media Relations
• Facilitated live and online training and coaching that provides professionals the tools to manage their work effectively, increase their productivity, reduce their stress and transform their lives. Delivered EDGE for Professionals training via classroom instruction. Designed training and social media assets. Edited assets used for training modules. Collaborated with business units in the development of training assets that aligned with learning objectives. Responsible for setting up social media accounts and maintaining daily activity. Additional duties include developing content for posting on all designated social media outlets, monitoring online presences/perceptions and researching new blogs and channels for relevance/trend identification.

Confidential

User Group Community Manager

• Maintained User Group websites and promoted User Group webcasts. Assisted in charter creation, member profile development and member benefit value proposals and positioning. Managed User Group communities coordinated meetings with customer Advisory Board. Partnered with clients and cross-team organizations, increasing User Group membership via customer relationship management and innovative user experience. Developed marketing collateral and presentations that illustrate and confirm the value that Compuware solutions provide. Ensured accurate messaging surrounding the value and ROI of deployed Compuware solutions. Selected achievements include:
• Organized and executed regional and global User Group events.
• Composed and managed internal corporate news publication, which delivers critical account success stories and competitive data.

Training and Development Specialist

• Moderated over virtual training sessions for Sales Operations organization. Delivered Compuware Solution Training via virtual synchronous modules and classroom instruction. Researched various technologies surrounding LMS, eLearning and mobile learning. Designed training and internal marketing assets including, eLearning modules eBooks podcasts and various multi- media output. Edited, produced and directed digital video assets used for training modules and internal marketing. Collaborated with business units in the development of training assets that aligned with learning objectives. Selected achievements include:
• Launched first global virtual classroom training project, using the collaboration of WebEx Training Center and Inscape/DiSC Organizational Development curriculum.
• Researched and aligned my duties with new technologies for training, that enabled the company to decrease training-related travel expenses for employees.
• Introduced business case leading to the procurement of advanced hardware/software technologies, to assist in the development of training and marketing assets.

Strategic Services Communication Specialist

• Managed business content projects for Strategic Services website. Functioned as online user group community manager. Authored executive publications and ROI briefs to be presented to C-Level clients. Created, composed and collaborated value utilities, marketing collateral, training materials and presentations illustrating and confirming the value that Compuware solutions provided to clients. Interfaced with Corporate Marketing, Sales Management, Strategic and Product Line Management, Field Technical Support and Technology in research and development of strategic value deliverables. Selected achievements include:
• Devised condensed version of executive publication template, reducing time requirements and related costs.
• Composed, edited and produced high-impact marketing video, highlighting software solutions for client saving the organization between 10,000-20,000 USD in outside vendor expenses.
• Produced digital media for annual Sales Kickoff conference empowering and motivating sales operations in successful client transactions.
• Generated marketing collateral and presentations illuminating the benefit of the company's products and services, driving maintenance retention and new revenue opportunities.

Software Support Analyst

• Collaborated with software architects and usability teams to evaluate how serviceable software applications would be to current and potential clients. Technical Lead for maintaining and supporting premier clients including but not limited to: creating project plans for implementation, configuration, consultation, and software problem resolution. Promoted and managed software product information for online technical resources and supplementary knowledge bases. Selected achievements include:
• Designed interactive software compatibility matrix for on-line technical portal.
• Developed manuscripts for technical support group documentation.
• Managed significant backlog of open cases recognized for expeditiously resolving/closing cases attributing to renewed maintenance contracts.
• Accommodated significant increase in client base from 35 to 70 client cases per day , without need for staffing.

Confidential

Systems Administrator

• Provided planning for critical requirements, end-user support, training, and vendor relations. Developed division systems, applications, security, and network configurations. Analyzed operational and strategic needs of the organization, to determine immediate and long-range hardware/software requirements. Provided comprehensive post sales technical support for CAD software including demonstrations, training and product positioning. Selected achievements include:
• Launched successful network infrastructure makeover, increasing productivity by 35 .
• Eliminated 70,000 USD, in technical consulting fees based on CAD Administration and IT skills.
• Directed implementation of Y2K compliancy for network, resulting in 0 downtime for employees.
• Aided in major software upgrade, accomplishing task without disruption to employee work output.

Confidential

Product Designer

• Designed new products and carried out improvement modifications to existing products for Delphi Automotive Systems Interior
• Division . Evaluated designs, parts, and processes for cost efficiency and reliability. Developed, implemented and managed design strategy for Delphi Automotive Systems. Created introductory of design packages using CAD skills. Generated advanced diagrams representing schematics identified by engineers. Selected achievements include:
• Selected to develop, implement, and manage company's design strategy for robot games.
• Created curriculum of CAD coursework and basic computing skills for instruction to General Motors Corporation employees.
• Appointed from twelve-member engineering design team as Team Leader for Delphi Automotive Systems internship program.

Confidential

Data Manager EDI Representative

• Analyzed data in forms of grid sheets, scanned documents, paper tapes, and magnetic media. Instrumental in standardizing data management procedures and documentation for departmental operating procedures. Managed EDI projects including documentation, quality assurance, implementation support, and workflow management. Implemented business rules via stored procedures, middleware, and other technologies. Designed, implemented and supported data warehousing efforts. Selected achievements include:
• Eliminated file backlog of estimated thirty to forty days, and created new filing system procedures that ensured critical data was easily accessible at all times.

Confidential

Product Designer

• Designed and developed layouts for General Motors MLCD automotive interior systems. Transformed initial rough product designs, using CAD, into operative documents. Examined engineering designs, ensuring adherence to established specifications and standards. Provided additional support documentation for construction and maintenance of interior systems designed. Selected achievements include:
• Appointed from 12-person team as candidate for PDM reorganization, meeting estimated project completion 17 days in advance.