Summary

• I am very interested in being considered for a position within your company I currently work in the financial services industry where I am regularly recognized for my work ethic, time management, and my professional skills, all of which have earned me numerous awards over the years. I have also been routinely recognized for the outstanding customer service skills that I possess. I have gained proficiency in customer service as a result of having held previous positions in business, retail, and hospitality industries in addition to my previous banking experience. These unique components have given me a full range of tools with which to provide my customers with a top-notch customer service experience.
• I am an extremely motivated and driven person, who works well with little to no supervision. I have been noted to be a great asset to my current company in many ways including by reducing its risk through unsecured and collateral based loans and lending. My high level performance has consistently led me to be ranked within the top five performers within the Southeast region of Virginia within my company. While I am a goal driven individual, I also believe in supporting my manager and my teammates as well so that the branch can be successful.
• I believe that this position would be a good fit for a high achieving person like me. I also see the potential your establishment has to offer me professionally and believe this would be a win-win for both of us. I have listed several key accomplishments below however, in my attached resume, you will find additional details about my great attributes and professional skills that I possess which have caused me to excel thus far in my career.

Key Accomplishments:

• Finance expert with nearly Four years of experience in the finance and lending services industry.
• Skilled verbal and written communicator who negotiates relationship-building business agreements with win-win scenarios.
• Extremely adept at quantitative analysis and client relations. Proven ability to provide cost-saving evaluations by applying detail-oriented mind-set.
• Known for accomplishing goals in high-pressure environments with professionalism and poise.
• Proficient in adapting to new procedures as business climate changes.
• Established business plan preparation, quality assurance, formal credit training and procedures to maximize effectiveness, efficiency, and consistency.
• OBJECTIVE: To obtain a challenging, yet rewarding position with your Company.

EMPLOYMENT:

Personal Banker SAFE NMLS ID 347282

Confidential

• Evaluate sales reports for my position on a daily basis to ensure accuracy
• Advocate for clients and work with sales and financial departments to ensure customer success
• Market banking products in the community to cultivate new customer relationships
• Provide financial planning for optimum productivity and to help customers to meet short and long-term goals
• Work diligently with other departments to ensure compliance to all credit policies
• Maintain accuracy in operational procedures and assist with resolving customer issues
• Maintain Excellent status in Rolling-Forward Accounts Receivable/Inventory
• Work closely with loan officers to provide documents to get loans to approval
• Accurately and efficiently put on credit applications for asset-based lending and financial services division
• Verify that all loan related transactions are properly posted, balanced and proofed to the loan system
• Process credit requests and establish credit lines

Senior Branch Account Executive

Confidential

• Took full responsibility to satisfactorily resolve all client inquires/concerns/complaints
• Solicited both new and existing clients by phone daily to boost company revenue
• Evaluated and verified collateral information for accounts to ensure accuracy
• Ensured appropriate documents were present for all new debtors
• Resolved past due invoices with clients and collected funds from accounts with serious delinquency
• Prevented write-offs by negotiating successful buyouts and payment plans with delinquent clients
• Reviewed credit applications, credit bureau information, collateral valuation, tax returns, financial statements, and other supporting documentation to determine repayment ability
• Demonstrated a thorough knowledge of workout strategies, manual underwriting, lending, and credit analysis,
• Evaluated, approved or denied loan applications according to company's standards
• Confirmed loan payments and answered account questions
• Maintained up-to-date and complete records of collateral reporting submitted by the borrower
• Examined accounting and financial records for completeness
• Evaluate credit worthiness of the guarantor and the borrowing entity, analyze cash flow, tax returns, leverage ratios, business plans and other financial information of applicants to determine repayment ability
• Request residential appraisals and verify business tax return transcripts checking that all related documentation and support is reviewed and filed accordingly

Assistant Sales Manager

Confidential

• Managed primary business duties for the daily operation of the team
• Scanned and received shipment and updated tracking information
• Sent daily reports to upper other members of managements
• Performed administrative duties including copying, scheduling, faxing documents daily paperwork
• Met daily sales goals and quotas in a commission driven sales environment
• Tracked daily, weekly, and year to date sales projections and strategically met sales goals

Department Supervisor

Confidential

• Trained new employees and existing associates
• Implemented national sales strategies in the local store
• Trained other Supervisors and Associates
• Submitted written marketing data to other departments in order for it to be used by other stores.
• Supervised others in a commission driven sales environment
• Assisted with the hiring process
• Tracked daily, monthly and year to date department sales
• Attended district and regional meetings