Technical Support Specialist Resume Profile

OBJECTIVE: Seeking a challenging position that utilizes my strong technical experience in engineering, testing, evaluation, and implementation of enterprise solutions

SUMMARY:

Experience in many areas of troubleshooting including networking, web technologies, operating system, and infrastructure
Experience in small to medium scale infrastructure deployment involving coordination and project management skills
Knowledgeable in various aspects of information security including database compliance, audit logging and database technologies
Excellent technical and communication skills

TECHNICAL PROFICIENCIES

Platforms: Windows 9x/NT/2000/2003/XP/Windows7, UNIX Solaris, AIX , Netware,
Linux Red Hat, CentOS, Gentoo , Mac OS
Networking: LAN / WAN Administration, VPN, TCP/IP, Ethernet, SecureID, HTTP, RADIUS, ODBC, JDBC, TNS
Languages: UNIX Shell Scripting, HTML, PHP, SQL
Databases: MySql, Oracle
Middleware: Apache, Stronghold, IHS, IIS, Tomcat, Websphere
Products: InfoSphere Guardium, RSA SecurID, Enterprise Security manager ESM , Confidence OnLine, CA Siteminder, Steel Belted Radius

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure support and engineering / Database compliance

Worked in a subject matter expert capacity providing technical direction and expertise for the database logging and monitoring program utilizing the Guardium database logging tool
Managed the deployment of 56 InfoSphere Guardium appliances to support over 100 databases across the Personal Workplace Investing business unit within Fidelity
Worked closely with DBAs to evaluate areas of high risk database activity in accordance with internal and industry requirements
Responsible for several aspects of implementation according to strict change management guidelines including full lifecycle testing
Developed many areas of documentation and processes including support and engineering documentation, change management processes, and escalation procedures
Held technical sessions within and across business teams to foster knowledge sharing as well as eliminate single points of failure

Confidential

Infrastructure support and engineering

Supported and deployed many types of security infrastructure and products used enterprise wide such as InfoSphere Guardium, CA Siteminder, RSA SecurID and Steel Belted Radius
Provided security leadership and technical designs on enterprise security projects such as the Guardium database logging initiative
Provided process guidance across many stages of infrastructure implementations
Responded to and provided consulting for several hundred incidents in a 24x7 on-call rotation role for over 9 years
Developed and maintained technical documentation across multiple products, working closely with technical writers and the global team
Held several technical mentorship sessions and presentations to peers and management
Developed and implemented capacity process involving infrastructure analysis to determine cost savings as well as technical requirements

Confidential

Client services / Technical Support Specialist

On-site and phone support for various hardware and software problems
Small network configuration, LAN administration, user administration, server builds Netware, NT , network printing configuration, remote access Citrix, PCanywhere 32
Computer installations, hardware troubleshooting and installation, software installation Windows9x, NT, Netware, desktop apps, Microsoft Office support , and data migration
Advanced to support calls without supervisor assistance within a few short months
Several instances of positive customer feedback

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship