Team Leader Resume Profile

QUALIFICATIONS PROFILE

Customer Driven
Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customer's, managers, and colleagues
Talent for quickly resolving issues prior to escalation
Dedicated to ensuring customer satisfaction by remaining accessible and friendly
Success multitasking while remaining professional and courteous in a fast paced environment
Efficient and good natured excellent reputation with former employers
Strength in training and development, client relations and problem solving
Strong computer background: Microsoft Word, Excel, Power point, Access, HTML, Microsoft Project
15 years experience in a manufacturing environment with aptitude for production and logistics
Basic understanding of PPAP and Geometric Dimensioning Tolerance
Ability to anticipate customer needs while promoting quality products and services
Experienced in inventory control, shipping receiving dispatch and record reconciliation
Knowledgeable in product presentation and sales

PROFESSIONAL EXPERIENCE

Confidential

Customer Liaison

Sterling Heights Assembly Plant

Provide customer support/follow-up by addressing concerns or complaints about products in production or current inventory levels
Coordinate with proper company personnel to provide timely and accurate response with addressed concerns about products in production, current inventory levels, PER runs and engineering changes.
Perform random audits on products in customer plants to ensure that product conditions meet requirements, notify teams of potential issues
Facilitate inter-departmental communication while coordinating sort teams for all shifts in production providing clean points, prevent quality inflicted production, provide correction actions
Investigate quality issues and concerns to establish true cause
Support safe launch activities during program launches
Maintain up-to-date knowledge of product changes
Supply managers with most current production schedules and changes at the customer
Supply general manager with data comparisons of products built and products shipped to ensure customer requirements are met

Confidential

Lot-Pro Online Support Specialist

Account setups, such as DMS requirements, lenders and inventory mapping and integration
Assisted manager with follow-up calls for potentially new customers
Trained new customers in setting up customer lead profiles, inventory, maintenance, deal structures, and updating book values
Updated lender profiles in Lot-Pro program
Weekly updates for Kelly Blue Book, Black Book and NADA
Assisted customer in account cancellations
Created and implemented organizational standards within an under-developed department

Confidential

Bartender, Waitress and short-order Cook

Gather customer orders while promoting specific menu items and specials
Up-sell appetizers and specialty beverages to increase guest check averages
Responded to inquiries regarding meal preparation and service, prompt follow-up to ensure customer satisfaction
Collect payments and balance transactions with receipts
Assist colleagues during rush periods to foster/ promote teamwork

Confidential

Throughput Coordinator, Production Control, Team Leader, Production

Analyzed data in relation to jobs per hour, preparing both written and visual reports
Provided management personnel with weekly meeting plans with vice president of manufacturing in regards to best and worst performances on daily shift production
Prepared performance plans on behalf of maintenance, materials, quality control, production supervisors and production team leaders defined by departments, production lines, robots and fault analysis in preparation of weekly board meetings
Analyzed data to maintain a JIT inventory
Extended relations with suppliers to ensure timely delivery
Link deliveries to production control programs ensuring timely extensions to production lines to maintain goals with jobs per hour
Troubleshoot inconsistencies in inventory and production plans to maintain proper records
Delegated job assignments, trained employees and assisted management in production goals