Professional Summary

I have more than seven years of successful experience in customer service and support with recognized strengths in account maintenance, troubleshooting and data entry. I am a Certified Nursing Assistant, with experience caring for elderly and vulnerable adults. I provide excellent client care and work well with bedridden, physically challenged and memory-impaired patients. I possess excellent interpersonal communication skills and am a goal oriented individual.

Software/Skills

• GE IDX and Centricity Experience.
• Proficient in Microsoft Word 2013, Power Point and Outlook, Excel.
• Problem Solving and Leadership Skills.
• Detail-oriented and possess ability to handle multi-task effectively.
• Ability to type 75 word per minute with 100 accuracy
• Ability to prepare, compose and assemble confidential information
• Excellent clinical, problem solving and attention to detail skills.
• Knowledge of medical terminology and infection control standards.
• Knowledge of age specific developmental factors specific to adult and geriatric residents

Employment

Confidential

Financial Document Specialist

As a Financial Document Specialist, it is my responsibility to conduct needs assessments to identify document management requirements of departments or end users and consult with end users regarding problems in accessing electronic content. I monitor regulatory activity to maintain compliance with records and document management laws. I am tasked with examining vouchers, claims, invoices and other requests for payment. It is also my duty to analyze vouchers and invoices to determine correctness of payments and compliance with regulations. I implement electronic claims processing, retrieval, and distribution systems in collaboration with other information technology specialists. I also search electronic sources, such as databases or repositories, or manual sources for information. I keep abreast of developments in document management technologies and techniques by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.

Confidential

Certified Nursing/Geriatric Assistant

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs. Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician. Collect specimens, such as urine or feces. Exercise patients who are comatose, paralyzed, or have restricted mobility. Measure and record food and liquid intake or urinary and fecal output. Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, and dressing, using the toilet, eating, walking, or exercising. Record height, weight, temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff. Turn or reposition bedridden patients.

Confidential

Sr. Account Manager

As an Account Manager, I operated computers programmed with accounting software to record, store, and analyze information. I checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. It was my responsibility to classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. I debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software. I used 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. I compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. I coded documents according to company procedures and reconciled, noted and reported discrepancies found in records.

Confidential

Help Desk Specialist

Handled approximately 75-100 inbound calls from existing and potential E-Z pass customers. Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill. Analyzed trips taken to qualify new customers for commuter plans offered. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Keyed in images from toll lane cameras and sent correspondence detailing electronic toll violations. Collected deposit or payment for services rendered and contacted customers in attempt to collect payment for overdue bills. Maintained telephone logs, records, reports, or files for each interaction with customers. Set up new accounts and mailed out new transponders for orders placed via mail or email.

Confidential

Claims Assistant

As a Claims Assistant, I operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. It was my responsibility to answer telephones, direct calls, and take messages. I maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer. I communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. I was tasked with opening, sorting, and routing incoming mail, answering correspondence, and preparing outgoing mail. I compiled, copied, sorted, and filed records of office activities, business transactions, and other activities. I often computed, recorded, and proofread data and other information, such as records or reports. It was my duty to manage calendars and arrange appointments, as well. Lastly, I reviewed files, records, and other documents to obtain information to respond to requests.

Confidential

Relay Operator

Relayed written and verbal messages between deaf, hard of hearing and speech impaired customers and hearing parties Received calls via CRT or similar device from Speech/Hearing Impaired Users Telecommunications Device for the deaf or TDD users . Acknowledged call and communicated with TDD user via CRT or other terminal. Relayed telephone calls or messages from TDD user to non-TDD party by translating written message into verbal form translate verbal response of Non-TDD user to written form via TDD continue to pass information until conversation is complete. Ensured all calls relayed were verbatim and clear and precise.