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General Manager Resume

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NC

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Professional Profile College graduate with record of success in sales management and marketing at local and regional levels. I have the ability to drive revenue growth, and consistently exceed profit goals. I am also a creative problem solver who resolves conflict in a professional manner while improving morale and staying calm under pressure.

Experience

March 2010-Present Confidential, NC General Manager

  • Responsible for the day to day operations of a 61-room property
  • Responsible for Payroll, Accounts Payable, Accounts Receivable
  • Prepare Bi-Weekly Employee schedules
  • Handle incoming sales calls and conduct property tours with potential clients;
  • Responsible for Booking Group Blocks and Meetings
  • Resolve guests issues
  • Built relationships that have resulted in new accounts;
  • Warsaw Chamber of Commerce President
  • Attend Duplin County Tourism Meetings

December 2008-March 2010 Confidential, Goldsboro, NC Director of Sales

  • Responsible for Managing Two Sales Offices;
  • Handle incoming sales calls and conduct property tours with potential clients;
  • Responsible for Booking Group Blocks and Meetings;
  • Knowledge of both Hilton Brands and IHG Brands;
  • Public Relations ie: Attend Business After Hours, Chamber Meetings;
  • Outside Sales Calls;
  • Build relationships that resulted in new accounts;
  • Maintained relationships to keep clients loyal and grow revenue;
  • Member of the Wayne County Travel and Tourism Board;
  • Organize and host on-site events-Business After Hours, Expos;
  • Responsible for yearly Action and Marketing Plans;

February 2008 - December 2008 Confidential, Goldsboro, NC Design Consultant

  • Meet and Foster relationships with customers;
  • Meet with clients in their home for in-home consultation;
  • Coordinate pick, up, and delivery of furniture;
  • Attend team building meetings every Saturday;
  • Attended several civic functions, representing Jernigan's;
  • Troubleshoot and solve customer issues;

June 2007- February 2008 Confidential, Kinston, NC Charter Sales Representative

  • Member of Inside Sales Team;
  • Develop and foster new relationships with retail clients;
  • Generate quotes to brokers in the private charter jet aviation industry;
  • Follow up and close quotes with charter sales commitments;
  • Goals of $600,000 - $1million sales per month;
  • Coordinate all details of trips with brokers;
  • Maintain an "On-call" schedule to ensure customer satisfaction.

January 2006 - January 2008 Confidential, Kinston, NC Owner/President

  • Consultant for retail client purchases;
  • Resource for Business Clients hosting large events;
  • Maintain and order inventory;
  • Marketing campaigns for store and Wine Tasting events;
  • Conduct Wine Tasting events in house; in client homes and at business facilities;
  • Establish and maintain Wine of the Month club
  • Chamber Ambassador

May 2002 - December 2005 Confidential, Kinston, NC Account Executive

  • Develop and execute professional presentations;
  • Build relationships which result in new clients;
  • Write creative and effective commercials for clients;
  • Assist with outside events, concerts and festivals.

June 2001- April 2002 Confidential, West Palm Beach, FL Director of Sales

  • Increased Top Line Revenue by 15%;
  • Developed and maintained corporate client relationships;
  • Managed public relations and networking for hotel;
  • Weekly travel to sister properties along East Coast to help restructure sales departments and implement new ideas.

January 1997 - June 2001 Confidential, Kinston, NC Area Director of Sales

  • Increased top line sales 10 % year over year;
  • Earned top 10 producing revenue accounts;
  • Networked and maintained community relationships;
  • Managed inside sales efforts for multiple properties;
  • Won "Sales Person of the Year" award for Limited Service Division.

Director of Sales

  • Increased top line room sales 15% over previous year;
  • Implemented new sales strategy for banquet room sales thereby increasing revenue;
  • Created in-house telemarketing position increasing awareness of hotel;
  • Responsible for acquiring multiple new corporate accounts.

Banquet Sales Manager

  • Supervised staff of 8 in banquets and complimentary food service areas;
  • Marketed banquet rooms to community through direct mail and fax blast promotions;
  • Increased department profit 7% through cost analysis and labor controls;
  • Assisted guests in the planning of their events.

Education Associates Degree in Culinary Arts Certified through PSS and Hampton Inn Sales Skills Certified General Manager with IHG and Choice Hotels

Skills: Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), PeachTree Accounting system

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