Senior Manager RESUME TX - Hire IT People

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Management consultant with a record of successful client service to over 50 corporations and agencies. Effective in meeting strategic business challenges, partnering with diverse functions, and maintainingproductive working relationships. Breadth of experience spans sevenindustry groups (aerospace/defense, business services, energy/oil & gas, insurance/financial services, government, healthcare, and manufacturing) and varied strategic initiatives (enterprise resource planning, process reengineering, strategy implementation, service quality, and performance improvement). Expertise includes:

Change management

Organization development

Leadership coaching

Process assessment & design

Project management

Strategic & operational planning

Confidential,
, Houston, Texas 2001 to present
Consultant to agencies and corporations on change management, organization development, and operations improvement. Emphasis on executive and manager preparation for leadership and implementation of initiatives.
Consultation and project support for major clients on multi-year projects:

Distribution—change management lead on global implementation of MS Dynamics AX in North America, Latin America and Europe
Oil & gas—change management lead and project management for multiple strategic initiatives in real estate, HES, E&P, supply chain and reorganization ( E&P Spinoff; Upstream-Downstream split).
Quick serve--change management lead on comprehensive J.D. Edwards implementation, store acquisitions, and POS/BOS selection.

U.S. Army—consultation on a balanced scorecard implementation and related change management support
Confidential,

, Houston, Texas 1997 – 2001
Deloitte Consulting is one of the world’s leading e-business consulting firms, providing services in all aspects of enterprise transformation, from strategy to process, technology, and human resources.
Senior Manager

Developed the change management service line as a member of the Texas Practice management team.
Led change management support on seven major ERP projects focused on SAP, PeopleSoft, i2, and Lawson.
Recruited and trained staff members to share a common set of skills, capabilities and consulting methodology.

Confidential,
., Houston, Texas 1986 - 1997
The Institute, Inc. was a “boutique” consulting firm providing services to management on implementation strategy and methodology for major strategic initiatives.
President, Account Manager

Constructed products and services for the client base by creating five consulting services/ related products.
Provided consulting and education services to 26 client firms, primarily in the “Fortune 500,” on process improvement, organization development and varied strategic objectives.
Served as a private sector representative on the Houston Mayor’s Productivity Council.

Confidential,
Houston, TX 1980 - 1986
The APQC is a research and consulting organization focused on productivity, quality and quality of work life issues of concern to the broader business and government communities.
Senior Vice-President; final position (formerly Senior Consultant, Staff Vice-President, Vice-President)
Managed Advisory Services and Research. Provided Center leadership as one of four managing officers.

Created a business strategy for productivity/quality improvement in service/”white collar” functions developing methods, tools, staffing and a client base.
Served as lead consultant on four multi-year productivity and quality projects
Designed, promoted and managed a two-year multi-company project for applied improvements in corporate functions and services. Fifty functions from 15 corporations participated. Repeated the project for two years

Education Ph.D. Organization Communication/Management Minor: Industrial Administration/Industrial Psychology

Purdue University, West Lafayette, Indiana
M.A. Public Communication
Central Michigan University, Mt. Pleasant, Michigan
B.S. Sociology,
Minnesota State University, Moorhead, Minnesota

PROFESSIONAL TRAINING

Training and certification received for business applications:
“Project Management” (Deloitte Consulting) “MSProject” (Deloitte Consulting)
“SharePoint, e-room, Documentum” “ERP methodology” (Deloitte Consulting)
“Chevron Project Development & Execution (CPDEP)” “Change Management for CPDEP” (Chevron)
“Capital Stewardship & Organizational Capability” (Chevron) “Leadership Development” (Farr & assoc.)

PUBLICATIONS

In addition to more than 20 national conference presentations, articles have been published on several business-related issues:
“Business vision and strategic change” “White collar productivity improvement”
“Public communication” “Personnel selection and communication”
“Communicating strategic change” “Critical success factors for reengineering”
“Service quality leadership”

EXECUTIVE EDUCATION

Workshops personally developed and presented:
Management of strategic change Performance measurement
Business process reengineering Team/group facilitation
Consulting principles and skills Performance coaching and appraisals
Strategic planning and preparation Team development and empowerment
Service quality management

AFFILIATIONS Organization Development Network Project Management Institute

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