Services Manager Resume Profile

PROFESSIONAL SKILLS

Innovative, creative, problem-solver and leader.

Experienced communicator with diverse populations.
Experienced project manager, program developer, and program evaluator.
Experienced policy researcher/analyst, interpreter, and writer.
Skilled community organizer and advocate.
Comfortable with change, conflict resolution and negotiating.
Skilled educator of Adult Learners.
Proficient in Internet-based research.
Comfortable working with, and learning, new technology.
Proficient using Microsoft Word, Excel, Publisher, Outlook

PROFESSIONAL EXPERIENCE

Confidential

Adjunct Faculty

Adjunct Professor, teaching weekend courses for adult learners, for the Executive Master's and Master of Science Programs, and the undergraduate Bachelor of Human Services Program. Masters Courses include: Leadership, a Lifelong Journey Economics and Social Change Advocacy and Policy Analysis Strategic Planning Ethical Competencies in Management Building Multicultural Communities and Organizations. Undergraduate Courses include: Case Management Human Services and Health Public Health and Health Education. Also Guest Lecturer, as requested by colleagues.

Confidential

Member Services Manager

Manager of Commonwealth Care Alliance's CCA Member Services Department. CCA is a not-for-profit care delivery system and insurance, committed to transforming health care, by focusing on primary prevention, integrating health care and related social support services, and creating partnerships between those receiving care and those providing and managing care. Responsible for: 1 ensuring CCA's Member Services Team provides quality customer service to all who contact - members, potential enrollees, providers/vendors, pharmacists, and family members/caregivers 2 training Member Services Representatives in customer service: to analyze problems, provide accurate information, and facilitate solutions to problems 3 working collaboratively to oversee compliance with contracts and regulations and 4 working collaboratively to plan, develop, implement, and evaluate new and existing programs. Confidential Director of Operations for Health Services and Community Care
Primary Administrative Manager of the Health Services and Community Care Division of Dimock Community Health Center. Responsible for working in collaboration with Medical Director and Clinical Department Directors to plan and manage clinical and support services, and department budgets. Also responsible for: community relations/marketing compliance with licensing, contracts, and accreditation bodies grant management coordinating with colleagues for IT, accounting, and facility maintenance.

Confidential

Primary Manager of HFHC, Geiger Gibson Community Health Center's GGCHC South Boston based, satellite health clinic. Responsible for HFHC's growth, budget, non-clinical staff, coordination of MIS, and community relations. Also continued responsibility for supporting GGCHC's operations, including supervising the Social Services and Day Care Programs, implementing the practice management and payroll programs, and writing and managing Federal, State and private foundation grants.

Confidential

Primary staff to Executive Director for administrative management of GGCHC - a 30,000 visit, 3.5 million annual budget, Columbia Point based, community health center. Responsible for collaborating with six middle managers to accomplish departments' administrative work assisting with fiscal management, grant writing and management, program development, special projects and new initiatives and coordination of MIS.

Confidential

Primary Manager of the South Dorchester/Roslindale WIC Program a 3400 participant, five-site WIC, serving the then largest Haitian population for WIC in Massachusetts.

Confidential

Coordinator, Child Care Resource Referral CCR R Network of NH part time

Confidential

Executive Director part time

Confidential

Executive Director

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