General Manager Resume Profile

Summary

Director of Convention Services

Confidential

Responsible for daily operations of upscale casual 240 seat restaurant, high energy lounge, coffee bar and 34,000 square feet of event space in a 385 room hotel grossing over 5 million annually. Underwent a one year 16 million renovation.

Accomplishments

YTD 2014 F B profit up 247K and 9 over 2013
The F B Department scored over 90 on every QA inspection after brand conversion to the Hilton flag.
Exceeded budgeted sales and profit for 2013. Increased year over year budgeted profit
Purchased over 300K worth of equipment and table top items creating a state of the art outlet complex and banquet facility. Oversaw the implementation of a modern upscale casual concept in both the Bar and Restaurant including creating new Restaurant and Bar Menus and new Wine List featuring an extensive wine by the glass program.

Store Manager

Confidential

Managed 14 employees in a top 10 company store
Improved gross profit dollars and net profit percentage every year, over the year before, despite a poor economy

Director of Food and Beverage

Confidential

Responsible for daily operations of high energy lounge, casual dining room, fine dining room and sushi bar with over 33,000 square feet of event space and on the beach events

Accomplishments

Brought both the Fine Dining Room fame and the Gold Key award back to the hotel. Implemented a new wine list that increased wine sales by 30 .

General Manager

Confidential

Responsible for market penetration, yield management, construction oversight and the daily operations of a 235 room hotel with a steakhouse and 45,000 square feet of convention space.

Accomplishments

Oversaw the complete renovation of guest rooms and public space. Prepared annual budget for entire hotel.
Formed strong partnership with Presidents of Convention Center and Tourism Bureau
Bonused for both halves of 2005 for exceeding year over year GOP improvement goals. Improved year over year margins in the Rooms and F B Divisions.

Director of Food and Beverage

Confidential

Responsible for the daily operations of five outlets, including a AAA 4 diamond restaurant and 76,000 sq. feet of event space grossing 15 million dollars annually in a 900 room hotel

Accomplishments

Restored F B department to budgeted profit goals. Restored the Gold Key award from Meetings and Conventions magazine.

Director of Operations AGM

Confidential

Position Description

Oversight of both Rooms and F B divisions for this 4 Diamond Hotel Boutique Hotel

Accomplishments

During pre opening I had the sole responsibility to hire all managers and design, select and purchase all Food and Beverage inventories. Prepared the annual Budget for entire hotel. The hotel was awarded the AAA 4 diamond rating on its first inspection. I was the on site Project Manager for the construction completion.

John Q. Hammons Hotels Confidential Accomplishments

Implemented a yield management system that improved year over year revpar by 15 for two straight months.

AGM/DFB

Confidential Position Description

Oversaw a fine dining restaurant and a casual lunch/high action lounge and 18,000 sq. ft. of banquet space. Participated in daily yield management meetings. Prepared the annual Budget for entire hotel.

Accomplishments

Improved the profitability of the F B operation from 44 to 56 .

Confidential Accomplishments

Recruited and selected two Executive Committee Members and four Department Heads who were all successful in their positions. Maintained annual Turnover rate below 55 .

Regional Director of Human Resources

Confidential

Human Resource Generalist functions of a 3 hotel 1235 room complex and actively supported 5 more hotels in the Central Florida area. Reported directly to the Owner and assisted the regional team and general managers and department heads by providing human resource planning and management recruiting. I traveled to various locations around the country to deliver the training programs that I designed for company wide use.

Accomplishments

Converted Worker's Compensation to a Managed Healthcare program. Negotiated and implemented a PPO Health Plan. Designed and wrote the policy for and implemented a Drug Free Workplace that includes pre hire drug screening.

Confidential Generalist position responsible for all areas of Human Resources.

Accomplishments

Served as chairman of a local civic organization which helps persons with disabilities find employment.

Confidential

Accomplishments

Conducted training that led to the hotel being recognized as TQM Hotel of the Year for 1993.

Confidential

Directly responsible for the service for a 20 million dollar Catering operation including more than 300 employees. I was the main contact for all meeting and event planners once in house.

Accomplishments

Achieved a company record 20 million in sales Earned seven major service industry awards in a single year including the Gold Key, Aster, Pinnacle and the Gold Platter.

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