QUALIFICATIONS SUMMARY

IT professional with experience as a QA and Usability/End User tester and Analyst of mobile and web applications using a variety of manual testing tools. Additional testing experience includes ICD-9 to ICD-10 conversion testing. Strong ability to multi-task and complete projects both individually and in team settings with

TECHNICAL SKILLS

• Testing Analyst Visual Basic Basic Networking
• Business Analyst MS SQL Server ICD-9/ICD-10 coding
• ASP.net with C JavaScript Cerner
• Medical Terminology MS Office Safari
• Salesforce FACETS HPQC Mobile Device Application Testing Meditech Database Scripting Information Systems QA/Testing JAVA C
• Network Security QA/Testing Gap Analysis Visio
• Waterfall SDLC Windows SOAP UI
• Federated Authentication Module Oracle DBMS Enhancements
• Security Assertion Markup Language Onboarding Regression
• Oracle Identity Manager OIM Sharepoint Fiddler
• LDAP 2.0 Debugger

WORK EXPERIENCE

Confidential

Testing Analyst II /Usability Tester

• Mobile Device Application QA and Testing for iOS and Android devices
• Backend mobile application testing: GetToken, Revoke Token, Check Access, and Check Token using API and SOAP UI.
• 10G/11G Regression Testing for Encryption
• Ensure network security connections are functioning correctly for Enterprise Mobile Authentication.
• SAML testing using Fiddler and a debugging tool to ensure applications using Single Sign-On SSO are properly handling authorization and authentication of web-based applications.
• Manipulate encrypted data to test application security before production in UAT environment.
• GAP Analysis between test cases and functional requirements.
• Train clients and new team members on testing tools working with various managers, PMs and other end users at Kaiser technical and non-technical users
• Full understanding of SDLC.
• Update testing status in SharePoint
• Test and QA in a VM environment remotely focusing on User Experience.
• Enhancement and onboarding application testing and QA.
• High level ability to meet strict testing deadlines for multiple clients on multiple projects.
• Attend status calls directly with clients via WebEx to include assistance with testing.
• Ability to train and direct testers to meet SOX requirements.
• High level ability to secure sensitive data for our clients.
• Execute test case scenarios and provide progress reports regarding process tests.
• Assist in reporting defect and provide thorough technical descriptions and evidence.
• Accurately utilize external client system for the creation of test templates/scripts and test executions.
• Write or develop test templates or test scripts/cases as requested by the client.
• Responsible for working with team members to troubleshoot any problems with systems in production while ensuring all relevant personnel are kept informed of progress.
• Target Testing and reformat work instructions as needed per client.
• Direct contact with client's Application and Business Analysts to provide optimal test results.
• Compare expected results from ICD-9 codes to actual ICD-10 conversion testing
• Tracking each case with detail report
• Map ICD-9 coding to ICD-10 coding
• Backward ICD-10 mapping
• End to End regression script testing
• Used HPQC to manage, coordinate, and log reported defects.
• Testing and comparative analysis of testing using FACETS
• QA test analyst's working scripts and testing tracker
• Review detailed patient accounting information for payment resolution by
• utilizing VBO work-driver ResQ and Meditech on a daily basis and document all activity appropriately.
• Access and interpret EOB/Remit information within client imaging systems
• for account documentation/correspondence/follow-up
• Remediate and resolve accounts receivable balance for government and non-
• government healthcare provider clients including Medicaid and Medicare.
• Accurately utilize external client systems to access patient account
• information on a daily basis and document all activity appropriately
• Possess ability to professionally communicate in all forms with payer
• resources such as: website, e-mail, telephone, customer service departments.
• Consistently meet or exceed all established department/client quality and
• productivity standards
• Adhere to the HIPAA privacy and security regulations

Confidential

Server/Room Service/Cashier

• Responsible for end of night paper work.
• Responsible for drawer.
• Tasked to keep minutes for staff meetings.
• Keep logs of deliveries and amenities.
• Assure every guest is given the best experience possible.

Confidential

IT, Volunteer

• Update Foundation website through Drupal.
• Update and create tiers in Salesforce database.
• Completed training sessions in Salesforce CRM and Cloud Computing .
• Research and Create Technology Manual.
• Updated computers as needed.
• Tested website after critical updates.
• Log changes to database, website, and other pertinent information in Google Docs.
• Conducted training sessions through WebEx by Cisco.

Confidential

Assistant General Manager

• Daily employee task list verbally communicated to staff.
• Critical Food Control sheet completed daily and turned in to Kitchen Manager.
• Quality assurance with great detail provided to all customers.
• Responsible for accuracy and detail of petty cash, cash outs, and general ledger.
• Research database for payment adjustments.
• Promotional event planning for high volume catering events.
• Received, issued, and took inventory of supplies and equipment, and reported shortage to designated personnel.
• Managed staff of fourty.

Confidential

Server/Bartender/Manager

• Exceptional product knowledge of wine selections as well as food preparation and service
• Prepare end of night sales and cash out report.
• Received, issued, and took inventory of supplies and equipment, and reported shortages to designated personnel.
• Completed end of night accounting ledger.
• Managed staff of thirty-five

Confidential

Business Analyst I

• Analyzed and tested computer programs and system to identify errors and ensure
• conformance to standard.
• Consulted with staff and users to identify operating procedure problems.
• Formulated and reviewed plans outlining steps required to develop programs to meet staff and user requirements.
• Coordinated installation of computer programs and operating systems, and tested maintained, and monitored computer system.

Senior Insurance Processor

Analyzed records of financial transactions to determine accuracy and completeness of entries by comparing tests to database catalogs. Issued refunds on endorsed or cancelled policies.