| PROFESSIONAL ENGAGEMENTS Sr. Learning Strategist/Instructional Design Training Consultant Confidential Technology Telecommunication Clients: - IBM - AT T - MetroPCS - Xerox Hospitality Services Clients: - Brinker International-Chili's - Hertz - AMEX Travel - Nestle Financial Sector Clients: - PNC Bank - Suntrust - Trustmark - Bank of America - Capital One Government Sector: - DoD, Federal Reserve Bank with active Secret level government security clearance Oil/Gas Transportation Clients: - Chevron Oil/Gas - Exxon/Mobil - BNSF Railway Sr. Instructional Design ManagerPROFESSIONAL ENGAGEMENTS Sr. Learning Strategist/Instructional Design Training Consultant Confidential Technology Telecommunication Clients: - IBM - AT T - MetroPCS - Xerox Hospitality Services Clients: - Brinker International-Chili's - Hertz - AMEX Travel - Nestle Financial Sector Clients: - PNC Bank - Suntrust - Trustmark - Bank of America - Capital One Government Sector: - DoD, Federal Reserve Bank with active Secret level government security clearance Oil/Gas Transportation Clients: - Chevron Oil/Gas - Exxon/Mobil - BNSF Railway Sr. Instructional Design Manager Confidential Sr. Instructional Design Consultant Confidential PROFESSIONAL ENGAGEMENTS Sr. Learning Strategist/Instructional Design Training Consultant Confidential Technology Telecommunication Clients: - IBM - AT T - MetroPCS - Xerox Hospitality Services Clients: - Brinker International-Chili's - Hertz - AMEX Travel - Nestle Financial Sector Clients: - PNC Bank - Suntrust - Trustmark - Bank of America - Capital One Government Sector: - DoD, Federal Reserve Bank with active Secret level government security clearance Oil/Gas Transportation Clients: - Chevron Oil/Gas - Exxon/Mobil - BNSF Railway Sr. Instructional Design Manager Confidential Sr. Instructional Design Consultant Confidential PROFESSIONAL ENGAGEMENTS Sr. Learning Strategist/Instructional Design Training Consultant Confidential Technology Telecommunication Clients: - IBM - AT T - MetroPCS - Xerox Hospitality Services Clients: - Brinker International-Chili's - Hertz - AMEX Travel - Nestle Financial Sector Clients: - PNC Bank - Suntrust - Trustmark - Bank of America - Capital One Government Sector: - DoD, Federal Reserve Bank with active Secret level government security clearance Oil/Gas Transportation Clients: - Chevron Oil/Gas - Exxon/Mobil - BNSF Railway Sr. Instructional Design Manager Confidential Sr. Instructional Design Consultant Confidential - Partnered with various Fortune and Global organizations as an Independent Training Performance, Learning Strategist Instructional Design Consultant with focus on full project scoping analysis through implementation
- Lead the creation of needs analysis/gap assessment processes
- Created and implemented detailed design and storyboard documentation to facilitate SME engagement and project efficiency
- Lead Alpha/Beta quality review for client acceptance
- Developed an ROI assessment process through the mapping of pre-assessment, current and future state analysis data
- Lead and managed curriculum design for sales, support, and leadership roles
- Lead the development of role-based content designed to improve individual performance and career progression within call center environments, focus on healthcare operations - patient access/scheduling, insurance verification, claims processing, banking operations deposits, teller, employee development coaching, leadership practices for progression
- Partnered with clinical, transportation, pharmaceutical, and financial sector clients to lead the improvement of business practices using SAP design thinking strategies for electronic medical/health record EMR/HER , environmental health and safety in oil/gas, customer engagement/customer relation management CRM for telecommunications and travel.
- Lead the creation of blended learning approaches combining ILT, vILT coaching, and eLearning delivery methods
- Lead and managed the development of a structured content and assessment validation mapping process to ensure appropriate knowledge transfer based on identified objectives
- Lead LMS structure and meta-data mapping, administration planning, maintenance strategy, curriculum planning and role mapping using Lominger Competency Modeling
- Lead and managed the design and implementation of organization and federal compliance training within the healthcare and financial sectors HIPAA, GLBA, CK21, BSA, OFAC,FACTA
- Managed concurrent 2-3M client implementation projects for application conversion training, including scope definition, training and delivery strategies, ROI for eLearning, ILT, and blended solutions
- Managed eLearning team of 15 Instructional Designers
- Managed design/ development to ensure SCORM conformance, ID work processes ensuring consistency and proficiency
- Lead an initiative to design blended learning solutions, including a customized coaching model, ILT strategies, eLearning
- Developed and implemented structured Instructional System Designed processes using Bloom's Taxonomies and ADDIE methodology
- Collaborated with application design and development teams to assess client needs and propose customized business process solution strategies using SAP business strategies within the SDLC
- Designed new hire and role-based training entry level to leadership roles
- Created design/development tools Needs Analysis, Instructional Design Plans, Storyboards
- Created and implemented a content development QA process, including peer and SME level reviews
- Designed content focused on call center operations deposits, teller, customer service focused delivery
- Developed strategic training plans
- Designed corporate training branding
- Lead the design of a Coach-Based Learning model to train internal staff using T3 to support organizational training initiatives
- Lead an LMS Administration initiative:
- Evaluated, selected, negotiated contracts with E-content vendors, LMS implementation, scoped current and future training management needs
- Developed custom e-learning content to meet regulatory compliance mandates GLBA, CK21, BSA, OFAC,FACTA including interactive case scenarios
- Designed and implemented an Instructional System Design process to facilitate a corporate Blended Learning Model including Kirkpatrick's Evaluation model
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| Sr. Instructional Designer Confidential - Developed/evaluated formal adult training programs for instructor-led, online, and blended environments
- Performed analytical assessments to identify current and long-range training needs
- Designed, planned, organized, and created training modules/learning solutions for instructor-led, online, and blended environments, and written/electronic job-aides Provider focused HIPAA, patient access/scheduling, HIM/Medical Records/Ancillary Services lab/radiology
- Developed:
- Train-the-trainer modules
- course descriptions, objectives, assessment criteria
- workbooks, manuals, exercises, job aides
- instructional design ID templates and standards
- Lead quality monitoring for compliance issues
- Managed team efforts to monitor and implement industry changes and system updates revise training programs to incorporate changes
- Wrote, edited, published newsletter, policies/procedures
- Created and maintained department website
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| Training Development Technical Writer Confidential - Developed/maintained software documentation on-line and hard-copy formats :
- Administrator User Guides Product specific Radiology, Laboratory, Medical software documentation to help users understand how to generate reports using Crystal Report Writer/ M/SQL
- Implementation Analyst Guide Comprehensive instructional documentation used by Analysts to perform customer site system installations
- Reference Documentation Quick reference documentation on internal applications
- Newsletter Internal employee communications with a focus on health/wellness, personal and professional growth, and light humor
- Student Guide Instructional exercises/problem solving scenarios used for training classes
- Reference Guide Descriptive quick reference to application design, concepts, terms, and conventions
- User Guide Step-by-step instructions for using a general laboratory information system
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