Support Analyst Resume Profile
SUMMARY:
Customer service oriented technical support specialist, experienced in providing MS Office and POS support in Windows 7/XP/200/98 environments. Experience in providing support on Dell, HP and IBM hardware .
TECHNICAL SKILLS:
HARDWARE: Dell Desktops/Laptops, HP Desktops/Laptops, IBM Lenovo, HP/Brother/Konica Minolta Printers
SOFTWARE: Windows 7/XP/2000/98, Microsoft Office 2000/2007/2010, Lotus Notes, Bomgard, Altiris, Epicor POS, Landesk, PC Anywhere, Citrix, Track-It.
EXPERIENCE:
Confidential
Bus Dispatcher/IT Technician
- Assist in Planning, Coordinating, and Dispatching 35 School Bus Fleet
- Oversee School Bus Fleet via real time GPS
- Perform Overall Maintenance on office Desktops
- Troubleshoot and Provide Technical Support for office Desktops
Confidential
Computer Technician
- Performing Virus Removal and installing Security Software in Windows XP/7 Environment
- Replacing Failing or Malfunctioning PC components
- Troubleshooting and supporting Microsoft Office 2000/2007/2010 issues
- Troubleshooting and Providing Technical Support for PC and Laptops
Confidential
Call Center Support Specialist
- Provided support in a mixed Windows XP/Windows 7 Environment for 800 users
- Provided troubleshooting and support for Microsoft Office 2000/2007/2010 issues
- Responsible for logging all support issues via Track-It Software
- Utilized Active Directory to Add/Modify/Remove Users
- Utilized Bomgard and Altiris for remote PC and Laptop support
- Troubleshot and resolved wireless router issues
- Resolve IBM/Dell/HP Desktop and Laptop hardware issues
- Troubleshot and resolved HP/Brother/Konica Minolta printer issues
- Performed an upgraded of more than 1500 laptops from IBM to HP with 3 coworkers
- Troubleshot and resolved Lotus Notes issues
Confidential
Call Center Support Specialist
- Provided Epicor Point of Service POS technical support via phone and email in a Windows XP Environment
- Utilized LANDESK and PCAnywhere for remote POS Support
- Provided support for Citrix
- Responsible for logging all support issues via Track-It Software
- Utilized Active Directory to Add/Modify/Remove Users
Confidential
General Laborer
- Installed Home Appliances
- Performed Preventative Maintenance
Confidential
Technical Support Specialist
- Customer Phone and E-mail Support for Company Software in and Windows XP and Mac Environment
- Live Chat Support On Company Website Via Sitemax
- Desktop Support for Company Employees in a Windows XP Environment
- Production of Media Barcode Labels
- Software Tester in a Windows XP Environment
Confidential
Telephone Support Analyst
- Provided POS and Corporate Phone and Email Support
- Filled Out Report Tickets Via Track It Software
Confidential
Externship
- Desktop Support
- Installation of Microsoft Office 2000 Applications
- Install virus protection
- Adware/Spyware removal
- Network/printer problem resolution
Confidential
Externship
- A Technician in Dell environment
- Level 1 Phone support for Windows XP/2000/98
- Desktop Support in Windows XP/2000/98 environment
- Server Support
- Repair/Install Hard Drives and Data Transfer in Windows XP/2000/98 Environments
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