Work Experience

November 2008 - at present Confidential
NJ/Rockland Region Retail Banking
Fairfield, New Jersey
Executive Assistant
Duties include:

• Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, to coordinate a variety of complex executive meetings
• Communicate and handle incoming and outgoing electronic communications
• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
• Arrange travel schedule and reservations for executive management as needed
• Arrange and organize monthly State level meetings with Regional and District Managers
• Perform a range of diverse administrative activities for a manager in an assigned functional area.
• Utilize knowledge and understanding of operational policies and procedures to create, compose and edit administrative correspondence and documentation.
• Provide and/or oversee support activities, including answering telephones; assisting and resolving problems and inquiries of visitors; reviewing and controlling incoming and outgoing correspondence; and following up on operational commitments.
• Schedule appointments; maintain calendars; and schedule and coordinate meetings, events, and/or travel arrangements, as required.
• Performs other duties and responsibilities as assigned
• Offer assistance to superior to monitor all operational issues and offer solutions and clarifications to policies and procedures

July 2007 - October 2008 Confidential
Hillsdale, New Jersey
Assistant Branch Manager
Duties include:

• Responsible for the quality performance of branch staff in the areas of customer service and sales
• Offer assistance to superior to monitor all operational issues and offer solutions and clarifications to policies and procedures
• Participate in the management and coaching of all inside sales efforts to improve cross-selling effectiveness and support of all sales initiatives
• Work with the manager to oversee all inside sales objectives and monitor daily performance
• Work with the staff to strengthen all inside sales objectives and monitor daily performance
• Responsible for the overall operations of the branch office and reduce losses
• Attend and participate in all monthly branch meetings
• Review and approve daily branch reports (overdrafts, significant balance, uncollected, etc)
• Open and close accounts, cross sell services, loans
• Implement audit controls to strengthen internal practices
• Supervising all branch sales and operations in the absence of the Branch Manager
• Monitor branch service quality levels and coach staff to achieve appropriate levels
• Assist in keeping branch in compliance with all bank policies and procedures
• Monitor employee activities, assist with problems, and take action when necessary to ensure work quality standards and planned schedules are maintained
• Participate in trainings and meetings on sales and operation issues with branch management and staff
• Ensure compliance, audit and bank security procedures are adhered

August 2005 – July 2007 Confidential
(Acquired by Capital One Bank, N.A. in 2007)
Hillsdale, New Jersey
Customer Service Representative
Duties include:

• Provide prompt and friendly transactional duties (including withdrawals, deposits, account openings, credit card, loan payments and foreign exchange transactions, etc.).
• Responsible for maintaining primary focus on delivering the highest customer service standards and values while introducing customers to checking, CD, money market, insurance, investment and mortgage products.
• Open and close accounts, cross sell services, loans.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help at all times.
• Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism
• Consistently meet or exceed sales referrals as set by management.
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that bank goals are consistently met and/or exceeded

October 1999 – September 2004 Confidential Representation in Armenia
Project and Logistics Manager Yerevan, Armenia
Duties include:

• Drug registration processing /documentation and procedural matters
• Responsible for implementation and maintenance of the Budget Planning and Forecasting System
• Provide translation of all necessary documentation and interpretation
• Maintain daily correspondence and communication with the head office, representation offices and other organizations
• Accountancy with the head office
• Regular control of the orders and shipments of products
• Assistant of Field Manager for organization works
• Data processing on computer; operate a computer to enter and retrieve data, maintain records and generate documents: utilize word processing, spreadsheet and other software
• Responsible for information distribution by e-mail and FTP
• Schedule and coordinate meetings

February 1999 – December 1999 Confidential
Office Manager Yerevan, Armenia
Duties include:

• Provide translation of all necessary documentation and interpretation
• Data processing on computer; operate a computer to enter and retrieve data, maintain records and generate documents: utilize word processing, spreadsheet and other software
• Maintaining daily correspondence and communication with the head office, local pharmaceutical companies and other organizations
• Perform other related duties as assigned
• Prepare and maintain a variety of records, paper and electronic files

February 1996 - November 1998 Confidential
ESL Teacher Yerevan, Armenia

• Teaching at 9,10 grades (high school level)
• Keeping students engaged with fun and exciting lessons
• Introducing the curriculum outlined in your weekly or monthly syllabus
• Marking the homework to assign
• Marking tests and quizzes
• Assessing students English abilities and completing the monthly or bi monthly report cards
• Providing my manager with student development reports
• Attending teacher workshops and seminars with the other staff (usually 1-2 annually)
• Attend weekly or bi-weekly staff meetings
• Substituting for co-workers when they are ill and cannot work