EXPERIENCE:

Confidential

Interning for a major non profit company. Performing help desk ticket work through Track It system. Logging into Citrix Plug in system to monitor and help remedy client problems. Working with NAS terminals to create back up tasks for departments. Using Windows Sysprep on XP and 7 machines to create ISO images with Norton Ghost and clone that image onto other hard drives. Creating a document repository on a document server and configuring Sharp MFP's to scan to network directories in repository. Creating user accounts in Active Directory, assigning permissions and Security Groups, creating accounts on an exchange server. Creating accounts in NextGen medical information system software. Performing other projects as assigned.

Confidential

Working for an outsourced IT company at a major annuity company. Moving client users from one location to another in the building. Data migration, imaging of pc computers and laptops. Performing break fix on computers and help desk tickets using proprietary help desk software. Office and Outlook 2010 fixing, working with Microsoft SCCM, lotus notes databases, active directory, Windows XP and Windows7, remote desktop support, encryption, Symantec SEP11, VMware Virtual Desktop troubleshooting

Confidential

Run daily operations of an H and R Block Tax office. Manage employee relations, scheduling, bookkeeping, tax preparation and audit control, marketing, customer service and client resolution, labor budgeting and forecasting. Currently teaching basic income tax course to potential new hires.

Confidential

Instructing at risk youth and young adults IT skills through Certiport Certification Program. A 3 part module that starts off with fundamentals of computer hardware and software, moves into Microsoft office applications, and ends with basic definitions of networks, internet protocols, email, and emerging online technology. In the end, students receive a certificate from Certiport and 3 credit hours worth of college credit recognized by schools accredited under their education association affiliation.

Confidential

Building a database and website for a client in Des Moines, Iowa. Maintaining access database. Back up of company information. Using IMACRO to pull information from websites. Maintenance of computers and computer systems, network, peripherals. Writing queries to generate reports. Creating macro. Analyzing data and reporting to clients to help them make sound business decisions. General IT consulting on emerging technology and current topology make up.

Confidential

In this position I worked on a short term project to help flood victims from the state of Iowa. I am doing case management work, but also financial analysis, spreadsheets, forms, planning, coordinating, PowerPoint presentations, creating reports, and making referrals.

Confidential

In this position a group of us are working on a short term project to help flood victims from the state of Iowa. I am doing case management work, but also financial analysis, spreadsheets, forms, planning, coordinating, PowerPoint presentations, creating reports, supervising volunteers among other things. Filling in for Project Lead and Case Worker manager when they are absent.

Confidential

In this position I am the Food Service Supervisor over a non profit ministry that helps transitional individuals in the community. I am in charge of overseeing a food budget, managing 2 employees and 2 resident cooks, I am also in charge of food donations that get passed on to the Ministry and special functions involving the food service department.

Confidential

Since graduation, I started a small consulting business to meet the short term IT needs of local businesses in the Central Iowa area. This along with fixing computers for individual customers in Des Moines has become a very lucrative side business for me. I have listed most of the projects that I have done up to date.

Confidential

I am Finance Officer for MEEP, I was bookkeeper for The Human Touch, and I am currently the contract bookkeeper for the Shakespeare Experience. Contracted to do payroll, ap/ar, IT consulting. Business consulting. Administrative tasks. Typing, website development and maintenance for 2 non profits owned by the same person with an annual budget of 525, 000. QuickBooks entries, grant compliance work. Grant writing. I put in about 10 hours a week here along with my other ventures.

Confidential

IT Upgrade Tech

Connected new hard drives to old hard drives using the IDE cable and ghosted an image from the old to the new. Took old hard drives out and shipped back.

Confidential

Tax Prep Specialist/Office Manager

Prepared complex individual and business taxes for their clients. Give advice about financial issues as they relate to personal and business taxes. Opens the office. Sets up for the day. Deals with issues in the absence of the owner. Prepare correspondences and makes marketing phone calls.

Confidential

Contract IT Manager

Signed a 15, 000 consulting contract to be this companies prn IT Manager. I created their small office network and I am on call to troubleshoot any software or hardware issues that may arise.

Confidential

Food Service

Menu Planning, some grill cooking, book keeping, inventory, customer service

Confidential

IT Upgrade Tech

Replaced 35 older workstations and laptops with 35 newer ones for Piper Jeffery. Ran a network image to configure the workstations, migrated information, troubleshot any installation issues

Confidential

IT Upgrade Tech

Replaced two older workstations with two newer ones for US Bank in Ease Des Moines. Ran a network image to configure the workstations, troubleshot any installation issues.

Confidential

Iowa

Tax Prep Specialist

Prepared complex individual and business taxes for their clients. Performed some on call IT work for UFS to consist of Database Development, Small office network setup, printer installs, software installs, and pc troubleshooting.