Summary

Information Technology Management and Professional Development Professional with strong background in recruitment, retention, and training. Seeking new challenges in cyber security and auditing. Proven ability to develop and implement effective company strategies and policies. Design successful onsite and online training programs, including those focused on training trainers. Possess excellent instructional and presentation skills. Collaborate closely with executives to identify project goals and implement programs. Develop HR policies/procedures, lead organizational initiatives, and create robust training, recruiting, and employee retention programs. Recognized for work in achieving the ISO 27001 certification hold a Secret Security Clearance and Department of Defense DOD 8570 compliant.

Professional Experience

Confidential

Part-time Lecturer, CompTIA A

• Provide quality training to prepare students for the CompTIA A certification exam. Provide students with a written course syllabus and evaluate instructional process in order to continually improve learning. Participate in student development by recommending books / materials and revising curricula as needed.
• Utilize a collaborative process and knowledge of diverse communities and learning styles to incorporate diversity in instruction.
• Leverage technology to facilitate learning, maintain accurate and complete course records, and promote CompTIA A course to recruit students.

Confidential

Contract Trainer

• Provide certification training courses in IT services management, IT security management, quality management, and technology through classroom and online methods, such as webinars live virtual classes .
• Respond to participant queries on online discussion forums and chat rooms in relation to Information Technology Infrastructure Library ITIL Foundation/Intermediate modules, CompTIA A , Network , and Security .

Confidential

JROTC Senior Army Instructor

• Served as chair of the JROTC department, establishing and executing overall management of the program according to national, state, and district standards. Taught classes and supervised program budget, supply, cadet records, and awards. Maintained good relations with school faculty, administrators, students, parents, and community.
• Taught, assessed, evaluated, and documented student progress and growth through formal and informal evaluation procedures. Evaluated students' progress and determined materials and strategies to provide for their needs.
• Implemented and coordinated the Army's national curriculum, lesson plans, extra-curricular activities, and objectives with other content areas in order to provide for transfer of learning and knowledge.
• Coordinated instructional activities and collaborated with other professional staff, both school and non-school-based, as required to maximize learning opportunities.

Confidential

Trainer, Senior Professional

Conducted advanced on-site and virtual training courses for TSA airport security staff members. Provided train-the-trainer support to build instructor pool. Supported management and professionals with lectures, web-based programs, and hands-on sessions. Leveraged in-depth knowledge of configuration management CM and ITIL processes. Worked with business units to establish content, prerequisite skills, and knowledge. Offered leadership and guidance to less experienced staff members.

Trainer, Senior Professional continued

• Worked closely with Organizational Change Managers to develop training strategies.
• Designed and developed professional, management, and non-technical skills training programs and curriculums, both on-site and virtual, for employees. Worked with applicable business unit/area to establish content, prerequisite skills, and knowledge for trainees. Ensured training courses address all levels of employees.
• Worked with training management and business units to conduct needs assessments to ensure training needs were met and provided training plans.
• Developed and prepared lesson plans and training materials, such as manuals, handouts, instructor guides, and audiovisuals.
• Gathered reviews and analyzed course evaluations to determine effectiveness of training sessions. Recommended and implemented approved revisions to course materials as necessary to improve training effectiveness.
• Reviewed external training programs to determine feasibility of purchase as requested. Recommended programs to management as appropriate.

Confidential

Telecommunications Analyst

• Managed installation, maintenance, troubleshooting, and repair of variety of complex communication and electronics equipment. Oversaw administration of wide variety of phone traditional systems and communications servers running Win 2k, Linux Solaris.
• Diagnosed and corrected equipment failure and malfunctions modified equipment to ensure full and proper usage of systems and equipment.
• Conferred with contractors and telephone company representatives to coordinate and participate in new installations and upgrades.
• Managed inventory of parts and materials recommended purchase of new/additional equipment deemed necessary.
• Directed Call Center design, implementation, and administration.
• Determined accuracy of bills in terms of usage, equipment, and location and identified/resolved billing errors.

Confidential

Training and Technical Support Specialist

• Supported Army Recruiting Operations headquarters at Ft. Knox, KY. Provided end user and operational training for systems software and architectural components of 30 proprietary and commercial software applications to approximately 250 users consisting of personnel located at U.S. Army Recruiting Stations throughout the Northeastern United States and Germany.
• Delivered classroom instruction, online tutorials, and computer-based training CBT on the U.S. Army's recruiting applicant tracking system ATS .
• Developed training plans, training materials, assessment mechanisms, and maintenance of training materials to military, civil service employee, contractor, and other commercial vendors.
• Offered operations training that included installation of software, architecture components, identification and resolution of problems, and maintenance of components.