IS Support Resume Profile

Work Experience:

Sr. Client Technology Analyst

Confidential

Sr. IS Support Admin

Confidential

Level 3 desk side support including hardware/software support both onsite and over the phone for 1000 users.
Act as a lead support technician for co-workers and review escalated issues.
Active Directory administration including user account creation and modification.
Exchange administration to include email account creation, deletion and Exmerge.
Lotus Notes account administration.
Citrix virtual desktop.
Windows XP and Windows 7 OS experience.
Microsoft Deployment Tookit setup and administration.
Windows 7 image creation and deployment
Windows XP image creation and deployment
Application scripting vbs, .bat, AutoIt
PC Lifecycle management
Worked with Dell to quote out appropriate systems to meet Enterprise requirements
Worked with leasing company to arrange lease terms
Organized receipt/storage of over 500 systems
Image new systems, transfer data to new system, prepare old system for lease return
Group Policy creation/management.

Accomplishments:

Through outstanding work and an excellent work ethic, I progressed quickly through my previous organization to be assigned with substantial responsibilities with a lot of customer facing systems and technologies. Currently, I continue to be assigned higher profile projects while performing daily support for multiple locations.
Related Skills: Earned an A , MCP, MCITP and MCSA: Solutions Associate: Windows 7. I also plan to pursue a CCENT certification and/or MS Server certifications.
Experience with the following:
APP-V
Citrix Virtualization
Microsoft Deployment Toolkit MDT
Lotus Notes
AD DS
Windows Server 2008
Group Policy mgmt.
MS Exchange
MS Office 2003, 2007 and 2010
Windows 7
Windows XP
Ghost
McAfee