professional experience

Confidential

Human Resources Executive Officer

• Until recently, I was my parents caretaker which was the basis for resigning from this position followed by the death of husband requiring my attention to settling estate matters.
• Promoted to Employee Services Executive Officer 2 position involving human resource duties for DHS statewide.
• Conduct all DHS job reviews, making all classification recommendations for new positions and requests for upgrades and downgrades.
• Devise and participate in DHS recruiting activities for targeted positions statewide.
• Review employment applications, screened job applicants, and conducted applicant interviews for hiring purposes.
• Provide recommendations to upper management on Central Office organizational structure.
• Develop, interpret and provide assistance on compliance to employment personnel policies and administrative rules processed employee background checks.
• Conduct employee misconduct investigations, prepare reports and findings, and make recommendations for appropriate actions to be taken by supervisors.
• Provide labor relations and human resource consultation to all DHS Central Office Divisions and field Service Areas conduct employee interviews.
• Represent DHS in grievance hearings, negotiation strategy sessions, and other personnel-related forums related to departmental staffing priorities and policies.
• Track and report DHS utilization trends of contracted and other temporary employee groups as lead project manager.
• Coordinate employee orientation programs for the eight 8 DHS field Service Areas.
• Responded to all personnel-related audits.
• Represent the DHS agency as Employee Recognition Coordinator, administering the implementation of employee recognition programs and employee-donation drives.
• Oversaw completion of Requests for Information for the Division of Results-Based Accountability.
• Interim Emergency Management Coordinator, regular field responder and trained FEMA assessor.

Confidential

Executive Officer 1

• Develop and prepare summary and statistical reports for ongoing and special projects
• coordinate and manage regional program and service delivery projects for completion by designated deadlines
• Lead staff teams for completion of initiatives and prepare resulting proposals as assigned by the Regional Administrator
• Assist in developing responses to central office/legislative Requests for Information
• Assist in formulation of Requests for Proposals in initiating the funding process for purchase of services
• Create regional communication materials on Action Plan developments and coordinate all related Action Plan meetings
• Prepare program recommendations and presentation materials as assigned by the Regional Administrator for internal and external audiences
• Develop and conduct staff surveys for identification of staff training needs and program evaluation purposes
• Train new staff on quality improvement procedures and methodologies related to agency benefit assistance programs
• Coordinated selected training and programming activities for regional staff

Confidential

Management Analyst 2/Quality Improvement Specialist

• Provide technical assistance and support to administrators and supervisors in assessing work quality and recommending process improvements
• Develop and implement strategies to improve accuracy in public assistance programs
• Conduct presentations and provide training workshops to administrators, supervisors and workers on identifying process deficiencies and analyzing data utilizing CQI measurement tools review and analyze statistical information to track performance trends for 10 Iowa counties and make recommendations on process modifications for CQI/quality assurance
• Facilitate regional project teams, providing necessary data and information for establishing a regional project management plan
• Utilize strong written communication skills to produce detailed reports that clearly interpret data findings with recommendations for administrative review/implementation of regional initiatives
• Extensive use of word processing, spreadsheet, and database applications for assessment and evaluation of performance data
• Work closely with management team for approval and implementation of new quality initiatives for process modification
• Monitor and evaluate regional corrective action plan utilizing evaluation methodologies to track region's progress
• Develop and conduct surveys regarding customer service and staff feedback issues, identifying work process improvements
• Experience in program development and management establishing the framework for the regional payment accuracy program

Confidential

Human Resources/Iowa Grain Quality Initiative Temporary Appointments

• Prepared detailed documentation utilizing word processing and spreadsheet applications
• Organized appointments, scheduled meetings, prioritized incoming calls and correspondence for supervisor
• Prepared, edited and finalized drafts of supervisory correspondence and project papers
• Reviewed, analyzed and made recommendations to supervisor regarding personnel actions
• Processed billing and payment requests for designated accounts

Confidential

English Instructor Temporary Position

• Taught writing and other related subjects to students earning Associate degrees
• Developed and implemented curriculum and materials for teaching assignments
• Advised students on program and class selection administered tests and analyzed student progress
• Pepsi-Cola General Bottlers, Des Moines, Iowa October 1995 to March 1996

Human Resources Coordinator

• Engaged in administrative and personnel functions including interviewing, employee orientation, training, and development of affirmative action program
• Coordinated benefits packages and assisted with contract administration
• Maintained personnel records and ensured compliance with employment policies
• Iowa Association of School Boards, Des Moines, Iowa June 1989 to October 1995

Personnel Services Specialist

• Coordinated and provided training activities to school employers for developing labor relations and human resources programs
• Assisted management teams in contract negotiations, contract administration, grievance investigations, arbitrator selection, and arbitration presentation
• Provided consultation to management on hiring and discipline practices, evaluation procedures, wage and benefit packages, and staff development programs

technical skills

• Microsoft Office Word, Excel, and PowerPoint, Access
• Internet
• WordPerfect for Windows
• Microsoft Mail, Pegasus and Eudora Pro e-mail systems
• Novell Netware operating system
• IBM and MAC OS Power Macintosh hardware