Online Ctomer Care For Mobile Resume
US
Objective: An apprentice seeking an opportunity to put all of my knowledge, skills and potential for the development of organization as well as of myself.
Skills and Knowledge:
- Good technical knowledge and interest in analyzing new products and their features
- Software and Computer Skills: C, C++, Java, ASP.net, C# Database, VB, JavaScript, Microsoft Word, Microsoft Excel, Power Point, Windows XP/Vista/7, Unix
- Well versed with English
Project Summary:
Online Customer Care for Mobile Networks – College project for accepting online inquiries, complaints and new subscription when the wait time for customer support is high. Various options of complaint reporting can be done online with use of this system. Where the responsibilities as a team member involved
- Responsible for documentation of all the components
- Analyzing the pictures used so there are easy to understand by user
- Design and development of web pages
- Connectivity of module with the database using SQL
- Responsible for analysis of Entity-Relationship Diagrams and Data flow Diagrams
College Management System – Website created to manage the various operations in College. This was developed so can be used by college staff only. Where the responsibilities as head member of a team is involved
- Responsible for managing master page
- Done translation of legal documents
- Provide all information to team members related their modules
- Daily progress tracking and issue resolution
Billing Soft – Point of sale software that has features for selling and maintaining products, employee management and account management. Where the responsibility as head member of a team is involved
- Documentation of features and modules involved
- Analysis of ER Diagram and Data flow Diagram
- Provide the information to my team members related to their module
- Handle the bill preparation module
Education:
Bachelor of Technology in Computer Science Engineering with aggregate 72.29% from MD University, India
