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Senior Field Technician Resume

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CA

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SUMMARY: Telecommunications systems engineer with 15 years experience. Known as a professional whose
primary focus is customer satisfaction. Usetechnical proficiency and analytical skillsto trouble shoot
and solve problems.Skilledin documentation, record keeping and prioritizing issues and projects. I am
ableto multi-task andwork in a very logical, organized and thorough way. Enjoyresearching, analyzing
and resolving challenging problemsto servecustomers really well.

PROFESSIONAL EXPERIENCE:

Senior Field Technician, Confidential,
, SanFrancisco. Market, CA 11/02 – 12/09

· Managed and installed hardware, software support for Nortel PBX- S/61/81 and Option 11C.
· Programmed Nortel PBX, phones and Meridian Mail voicemail.
· Supervised and managed San Francisco market of all voice and data equipment.
· Certified Octel and trained on Digital Sound & Centigram voice mail systems/ ACD /CDR/ Digital
annunicator.
· Serviced orders for customers with MAC and installs.
· Knowledge of Cisco 1841, 2700, 3600 router, 1900 switches programming and installation.
· Organized and analyzed circuits, DIDs, porting & trunking cost analysis,
· Managed inventories and out sourced damaged equipment.
· Worked with National Service providers to install and support T1, PRI, ISDN, DS3, 1FB, CSU ,CPE,
· Internet installation for Viadux 8000 Plus (DSLAM) and media converter for F/E.
· VOIP Nortel and Cisco phones installation and Wireshark capturing.
· C4 Unified Messaging on Nortel platform on MOC and PC client applications.
· Coax Cable TV installation and testing with cable analyzer or meter.
· Installation, termination, testing, connection and cable management: Cat 3-6E, Single/Multi-mode
Fiber, Coax.
· Moving and installation of cabinets, relay racks and IPE shelves.
· Knowledge and installation on UPS units.
· Cypress LMS training courses: C2E, C4 VoIP, ATA, unified messaging, remote seats.
· Company Software for billing and ticking systems: IBS, CRM, Cosmos, Visio.
· Organized telecom projects and oversaw upgrade. Serviced and maintained the main distribution
frames and system database.

Field Technician, Confidential,
, CA 6/01 – 11/02

· Maintained and serviced InteCom PBX and Octel voice mail for Space Systems Loral.
· Serviced and repaired employees’ phones.
· Managed CDR reporting and trunk analysis.

Field Engineer, Confidential,
CA 3/00 – 6/01

· Installed Nortel Opt.11C PBX equipment and integrate peripheral devices.
· Managed the telecom department and oversaw telecom projects.
· Assisted the project manager and supervised field technicians.
· Managed MAC (Move, Add, and Change) orders to install phones and internet service for customers.
· Worked with service provider on installation of T1, PRI, CSU/DSU equipment.
· Serviced and maintained the main distribution frames and system database.

T-2 Field Technician, Confidential,
, CA 7/96 – 3/00

· Responsible for hardware, software support and comprehensive knowledge of the InteCom PBX-
S/80 (+) and “E"- Enterprise.
· Certified system manager for Octel & Digital Sound voice mail systems.
· Managed the telecom department and managed telecom project.
· Provided service for customer’s trouble tickets and routing solutions.
· Provided customers with dial tone service and equipment trouble shooting. Example T1, ISDN, IP,
4W E&M and 3002 modem circuits.
· Supported over 800 users with cellular phone service and pager services.
· Organized telecom projects and upgrade.
· Serviced and maintained the main distribution frames and system database.

EDUCATION: De Anza College, AA in Liberal Arts 1994
Minor in CIS: Data Communication and WAN, LAN, Networking, CCNA, VOIP


SKILLS: · Computer: Experienced in Mac and IBM compatible computers. Completed certificate of PC
troubleshooting & maintenance. Trained on WAN, LAN, MAN networking.

· Applications: Microsoft Office, MS Explorer, Windows NT, Win 95, Microsoft Exchange &
Schedule+, Netscape, Mac OS., ProComm Plus, Front Page, Adobe Photo shop.

· Global Knowledge: Certified on Opt.11-81C, Intecom PBX

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