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Customer Service Rep Resume

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Houston, TX

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OBJECTIVE CUSTOMER SERVICE, Sensitive to needs, wants and concerns, Fast response time, Creative ProblemSolving, Reliable Follow

QUALIFIED BY Specialized in client services, and three years of related work experience in diverse business settings. Also focusing on heavy public contact and customer service.

EDUCATION AA, Education- In progress. High School Diploma

AREAS OF EFFECTIVENESS

  • Information and Referrel
  • Computerized Data Bases
  • Customer Tracking and Analysis
  • Administrative Support

EXPERIENCE (CUSTOMER SERVICE REP) Confidential, Houston, Tx, Nov. 2006-08

  • Assisting customers with customer service
  • Payment transactions
  • Appointment Setting
  • General Office Dutes

(BILL PROCESSOR) Confidential, Hosuton,Tx April 2010- 2011

  • Processing payments through multiple IVR's
  • Data Entry
  • Escalations ( Tracking Delinquent Payments through 2 computerized systems and reprocessing)

(DEBT COLLECTOR) Confidential, Houston, Tx July 2011- present

  • Contact consumers by telephone to collect on their past due accounts.
    • Collecting on past due accounts using the FDCPA and FCRA.
    • Accurately calculate payment settlements and document consumer account files after each contact attempt.
    • Obtain customer information from creditors and other sources, assuring ongoing contact by updating and maintaining customer profile information

ACCOMPOLISHMENTS Female Winner- BCIS Award 06' Microsoft Word, Office, Power Point

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