Summary
Skilled Network Engineer with experience in project planning, configuration, installation, maintenance and troubleshooting of IP networks with a focus on customer satisfaction.
Experience
Network Security Engineer
Confidential
- Position entailed management of firewalls with a focus on implementing new rules, ensuring system connectivity, upgrading legacy equipment, and managing tickets from creation to resolution. Worked with the below technologies:
- Cisco Routers Switches
- Cisco ASA Security Appliances
- Juniper SRX Firewalls
- BlueCat Proteus IPAM Platform limited involvement
- Citrix Netscalers limited involvement
Senior Network Technician
Confidential
- Position entails a Tier 1 triage of circuits, LAN/WAN and VoIP hardware with a focus on maintaining service uptime, customer satisfaction and managing tickets from creation to resolution. Worked with the below technologies:
- Cisco Routers Switches
- Cisco ASA Security Appliances
- Cisco Wireless LAN Controllers
- Cisco Unified Call Manager, Unity, Emergency Responder VoIP Phones
- Legacy PBX phone system PSTN lines
- Ticket Handling Systems: Remedy, USD, ETMS
Network Specialist
Confidential
- Position entailed study, installation, configuration and documentation of network and server equipment with a focus on building knowledge and skills. Worked with the below technologies:
- Cisco Routers Switches
- Cisco ASA Security Appliances
- Cisco Wireless LAN Controllers Access Points
- Cisco Unified Call Manager, Unity VoIP Phones
- AirMagnet Wireless Survey Suite
- VMWare ESX
- Inside Sales Associate
Confidential
Position entailed assisting Account Managers and customers, quoting and ordering of IT equipment, and handling RMAs.
Promoted to Network Specialist in 2008.
NOC Monitor Technician
Confidential
Position entailed monitoring a NOC of VoIP hardware and circuits as well as servers and networking hardware, troubleshooting problems, build, setup and installation of new hardware.
