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Qa Test Engineer Resume Profile

Profile

Dedicated customer service with excellent technical, analytical and communication skills demonstrated by 12 years of experience in information technology as well as experience in engineering validation and quality assurance. Additionally, we have managed a Christian camp, and 2 apartment complexes.

Skills

  • MS Windows XP, Windows 7 as well as older MS Operating systems.
  • Expertise in troubleshooting computer O/S, network, and applications issues.
  • Experienced with technology roll-out and hardware refresh projects.
  • Experienced with supporting MS Office 97 through Office 2007.
  • Ability to work both independently and on cross-functional project team.
  • Usage of SMS / SCCM for group creation and package advertisements

Accomplishments

Customer Service

  • Met with customers to help select appropriate services and technology usage
  • for both mobile devices and computing needs while working for Sappi Fine Paper NA Customer Service.
  • Investigated customer complaints to ensure problem resolution and customer satisfaction to meet a goal of 4.8 out of 5.0. This was measured by customer surveys sent via email to all customers that submitted a problem ticket.

Testing, Evaluation and Analysis

  • Tested equipment and software to ensure compliance.
  • Analyzed data and provided recommendations which resulted in adoption of
  • new cost-saving processes.

Additional Non-IT Experience

Managed a camp and apartment complexes where I performed repair, cleaning, and cooking at the camp. While in these positions, whatever needed doing I either did it or hired professionals to accomplish the task if it was outside my capabilities.

Professional Experience

Confidential

Infrastructure Engineer

Technical assessment of computer needs and rollout of new technology computer equipment. Upgrade of current equipment and operating systems also. Configuration of computer equipment.

Confidential

Senior IT Analyst

Providing customer site IT support for the Three Mile Island Nuclear power plant. This position requires the utmost professionalism and safety adherence due to the critical nature of the company's business.

Confidential

SME/ Lead analyst Windows 7 migration project. Responsible for leading the migration of 2500 corporate employees from Windows XP to Windows 7. Additionally, I was responsible for troubleshooting day 1 migration issues for up to 100 employees per night.

Confidential

Short term project doing Active Directory migration of hospital pc's to HMA domain.

Performed migration tasks as well as troubleshooting AD client communication issues

Confidential

Client Administration managing the McAfee ePO console and Blackberry administration for the environmental protection department.

PC refresh project end user support rolling out new PCs with Windows 7

Confidential

Thin Client deployment for the states of Maine and New Hampshire. Responsible for upgrading of clients, inventory management, and troubleshooting problem upgrades.

Confidential

Performed deskside support for local and remote corporate customers. Supported remote network, server and telecom groups with day-to-day maintenance of servers and physical connectivity.

Confidential

Retail Systems Refresh

Perform hardware upgrades of POS systems.

Confidential

Lead Desktop Support Administrator / McAfee EPO

  • Administrator for McAfee EPO 4.0 console.
  • Administrator for McAfee EPO 4.0 console.
  • Provide desktop support for corporate and field personnel.
  • Administrator for McAfee EPO 4.0 console.
  • Managed and Procured Cellular services for corporate users.
  • Administer and support Blackberry resources which includes user administration on
  • Blackberry Enterprise Server
  • Solid understanding of cell phone and blackberry network technologies, including
  • GSM, CDMA, TDMA, Edge, GSM, Windows Mobile 5 and 6 Operating System.
  • Troubleshoot customer issues, which includes testing hardware,
  • Engage and work with telecom carriers to resolve network issues for our corporate customers.
  • Review mobile invoicing for accuracy, follow up with carrier on billing issues. Continuously recommend opportunities for reducing cost and improving service. Continuous research of new technologies and recommend adoption where appropriate.
  • Technologies used:
  • Dell Latitude laptops, and Optiplex desktops Blackberry Enterprise Server,
  • Peregrine ticketing system Microsoft OS and Office suite.

Confidential

System Administrator contractor

  • Deskside and server support for Whatman Industries.
  • Performed remedial maintenance on Win XP desktops, which included:
  • Resolving printing issues
  • Network issues, both physical and OS level
  • Application support, including troubleshooting problems, performing upgrades, and new software installations.
  • Performed relocates of computer equipment.
  • Win2003 servers.
  • Monitor of server logs, updated patches, installed and updated software, and maintained backup system.
  • Technologies used:
  • HP Desktop and Compaq laptop pc's .
  • Microsoft OS and tools.
  • Remedy ticketing system.

Confidential

Energy East Refresh Project technician

  • Deskside support performing refresh of computer hardware.
  • OS and software installation scripts and troubleshooting of scripts when malfunctions occurred.
  • post-deployment user support which included manual installs where needed as well as troubleshooting of problems.
  • Technologies used:
  • HP and Dell desktops Compaq and Dell laptops.
  • Microsoft OS and profile tools
  • Symantec Ghost image capture and deployment software.

Confidential

Teacher non-credentialed

  • Taught computer hardware basics, OS and software installation. Peripheral integration.
  • Taught HTML class.
  • Filled in academic classes as needed.
  • Technologies used:
  • Dell Inspiron desktops
  • Microsoft OS and Office suite

Confidential

Sr. LAN Administrator

  • Support for software developers and executive staff, training department, and Human Resources departments
  • Setup and configuration of routers and workstations in remote locations, including manual TCP/IP setup where necessary.
  • Support of thin clients for using Citrix.
  • User account management, file management and security.
  • Procuring hardware and software.
  • Maintaining license compliance.
  • Tracking and resolution of problems using Remedy.
  • Workstation image maintenance using Symantec's Ghost .
  • Setup and maintained training program for new LAN administrators.
  • Technologies used:
  • Dell Latitude laptops, and Optiplex desktops
  • Remedy ticketing system
  • Microsoft OS and Office suite
  • IBM AS400 proprietary software
  • Mac computers/OS 9.2 and 10.1

Confidential

QA Test Engineer

  • Responsible for the readiness of all of the company's personal computer hardware for the year 2000.
  • This included Y2K Test plan creation, implementation, and remediation for the IS T department of PG E GTNW.

Confidential

Sr. Software Validation Technician

  • Server Validation Lab Windows NT validation
  • Tested new products developed for proper functionality in an NT 4.0 network using simple to complex hardware configurations.
  • Tested new designs for compatibility and certification with Novell and Banyan network operating systems.
  • Built, installed, and configured servers, workstations and networks, troubleshooting problems to determine driver, operating system, BIOS, or hardware problems.

Confidential

Engineering Technician

Supported customers of the Prototype/Model Group. -Performed maintenance and repairs of prototype hardware being tested or used for development by other organizations within the company.

Confidential

Field Service Engineer

  • Provided field technical support to customers
  • Built, Installed and repaired lumber scanning systems.
  • Installed and troubleshooting of lumber sorter control systems throughout the U.S. and Canada.

Confidential

Field Service Engineer

  • Provided field technical support to customers.
  • Performed preventive and remedial maintenance of mainframe peripheral systems.
  • -high speed laser printers, tape subsystems, and disk subsystems.
  • Installed engineering change orders for all subsystems.
  • Performed site analyses prior to equipment installation.

Confidential

Electronics Tech

  • Built and tested prototype electronic circuits for hardware engineers. These prototypes included wire-wrap, and soldered circuit boards.
  • Laid off due to loss of government contract.

Confidential

Field Service Engineer

  • Provided field technical support to customers.
  • Performed preventive and remedial maintenance on mini-computer systems and peripherals.
  • Installed engineering change orders.
  • Performed pre-installation site analyses and preparation prior to equipment installation.

Confidential

Tech. Support Tech

Supported customers of the company, provided troubleshooting and resolution of Intel development computer systems. Diagnosed customer problems over the telephone and repaired customer returned computer equipment.

Confidential

Data Systems Technician

  • CVN 65 for 3.5 years as a Data Systems Tech. repairing computer systems.
  • Served at CSTSC Mare Island as a Data Systems Instructor for 1.5 years.

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