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Coordination Manager Resume Profile

Employment

Federal Selective Service System Board Member

Confidential

Field Agent

Confidential

  • Fraternal Benefits Coordinator: NM Licensed Life Insurance, Investments, Health Insurance Sales
  • Onboarding, orientation leadership training of new and existing Knights to the order
  • Licensed Life and A H insurance producer

Training Lead/Site Training Coordination Manager

Confidential

  • Training consulting for multi-line business units, sales origination and supporting units
  • Recruiting, onboarding, training and mentoring training staff
  • Analyzed, designed, and developed blended learning content using various applications and ADDIE adult learning theories
  • Developed and implemented best practices for training and performance improvement processes
  • Worked closely with Subject Matter Experts to identify key product information and content management
  • Developed and maintained leadership relationships at all levels
  • Coordinated training class logistics: new employee orientation, content deliverables, upskilling/continued education
  • Leadership development, change management and situational leadership training deliveries
  • Facilitated and evaluated effectiveness of training, quality and knowledge leadership development programs and incorporated necessary changes through assessment reporting L1, L2, L3
  • Developed project plans, content management and managed projects to ensure success and business unit satisfaction

Learning Development Consultant/Trainer/Sr. Instructional Designer at Confidential

  • Trainer/Instructor of VILT and ILT field call center sales origination, fulfillment, customer care/servicing, tech support, and default/reconciliation staff
  • Analyzed, designed, and developed blended learning content using various applications and ADDIE adult learning methodologies
  • Developed and implemented best practices for training and performance improvement processes
  • Worked closely with Subject Matter Experts to identify key product information and content management
  • Transformed existing curriculum from instructor led to multiple delivery methods such as ILT/VILT call center, computer based, web-based, virtual classrooms, electronic support tools and simulations: SharePoint, Dreamweaver, Flash, Captivate 5.5, HTML, Photoshop Elements 6, the gamut of Adobe CS5
  • Created training-related assessments L1, L2, L3 in an electronically delivered medium to measure against the objectives as defined by the design document
  • Provided onsite support and training as necessary
  • Supported transition and integration of Wachovia Bank leadership, sales origination, production associates, systems and procedures into Wells Fargo environment
  • Collated system training enhancement requests from users and reviewed the requests with the team and manager as appropriate
  • Provided system demonstrations to a variety of end users
  • Supported management team with system assessment, process and training effectiveness and improvement opportunities

AVP Instructor II/Sr. Learning Leadership Development Consultant

Confidential

  • Collaborated with a variety of executives, business support and management to analyze business needs and determine appropriate solutions in the areas of training, leadership development, sales origination, quality and operational excellence to build a new entity within the bank
  • Facilitated new hire orientation, training and continued education for leadership, management, supervisory and origination roles including field and contact center sales, fulfillment, servicing, tech support, reconciliation in live and virtual environments
  • Supported integration and transitioning of training, technology, process and procedures, products and staff from the Merrill Lynch, Countrywide Home Loans and Reverse Mortgage of America acquisitions
  • Performed HR Generalist duties to support staff transition and integration
  • Facilitated and evaluated effectiveness of training, quality and knowledge leadership development programs and incorporated necessary changes through assessment reporting L1, L2, L3
  • Designed, developed and facilitated training including instructor led, e-learning, and simulations using Sharepoint, Articulate, Dreamweaver, Flash, Captivate, HTML/XHTML, Photoshop Elements, Adobe CS5
  • Transformed existing curriculum from instructor led to multiple delivery methods such as CBT/WBT, virtual classrooms, electronic support tools and simulations
  • 100 remote: Traveled to deliver classroom ILT and virtual training VILT utilizing WebEx, LiveMeeting and GoTo Meeting technologies
  • Developed project plans, content management and managed projects to ensure success and client satisfaction
  • Delivered, coached and mentored proprietary mortgage and government FHA/MHA/HAMP/HARP lending programs

Corporate Facilitator and Sr. Instructional Designer

Confidential

  • Board of Directors Member
  • Designed and developed performance based training curriculum including instructor led, e-learning, and simulations using Adobe Photoshop, Articulate, Captivate, Dreamweaver, Visio, Sharepoint MS Office Suite
  • Delivered virtually globally using WebEx, GoTo Meeting and LiveMeeting technologies
  • Worked closely with Subject Matter Experts to analyze training needs and determine appropriate learning solutions for field and call center management and origination sales staff
  • Instructed/trained various courses ILT/VILT to culturally diverse adult audiences in primarily call center environments
  • Led training development team during design and development phase of programs in accordance with RESPA compliance while implementing a new national origination platform
  • Transformed existing curriculum from ILT to multi-delivery methods such as web-based, VLT, and simulations
  • Regional and Branch Manager at Confidential
  • Performed HR Generalist duties e.g., recruiting, benefits, train, coach, mentor for the origination sales and operations staff
  • Managed daily operations of branch and regional satellite offices
  • Producing sales manager
  • Maintained and monitored monthly and annual branch production goals, budgets and audits
  • Business Development Consultant Proprietor at Confidential Branch Manager/Regional Corp Legal Representative at Confidential
  • Performed HR Generalist duties e.g., recruit, train, coach, mentor for the sales and operations staff
  • Manage daily branch operations
  • Maintained and monitored monthly and annual production goals, budgets and audits
  • Represented corporate legal matters in local jurisdictional courts
  • Additional Information US Military: Honorable Medical Discharge 1987 Proficiency with training the following applications: Captivate 5.5, Dreamweaver, Flash, GoTo Meeting, Live Meeting, WebEx, Microsoft Office Suite Word, Excel, PowerPoint, MS Project, Access, Adobe Photoshop, Elements 6, Snag-it, SharePoint, HTML, Articulate Engage, Presenter, Quiz maker .

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