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Technical Analyst Resume Profile

MISSION STATEMENT:

To work in a challenging environment in which my professional skills, initiative, education and experience can be utilized to their fullest extent.

TRAINED IN:

Microsoft Server 2003, 2008, 2008 R2, Windows Legacy OS 7, Active Directory Management, GPO's, Backups Recovery, Microsoft Outlook, Various VPN Clients, , IOS 4 5, Symantec Endpoint Protection Management Deployment, Microsoft SMS / SCCM Deployment, Linear Troubleshooting, Microsoft APP-V, Microsoft Remote APP, EMC ApplicationXtender Client, Server, Web Reporting components

EXPERIENCE IN:

Wireless Hardware Clients, Basic NETAPP NAS SANS Management, Mobility Devices including IPhone, IPAD, Droid, Blackberry, Microsoft OCS Lync 2010, Live Meeting Various Remote Access Clients incl Webex Log Me In, Linux Asterisk VOIP, Linux Red Hat, Ubuntu Debian Distributions

EMPLOYMENT:

Confidential

  • Resolve tickets from partners customers responding via email or phone
  • Supports ApplicationXtender Desktop, Web Access, Web Services, Image File Index Storage Software
  • Supports ApplicationXtender Workflow Manager
  • Supported Server 2003 / 2008 2008/R2 Environments Virtual Physical
  • Supported Desktop Win XP/Win 7 Environments virtual physical
  • Resolved local site issues within IIS
  • Resolved security permission problems on customer servers with service accounts improper group user permissions
  • Basic SQL database management
  • Technical Analysis bug escalation,
  • Documentation creation and modification
  • Team Lead over 4 employees for KCS
  • Responsible for new employees training in KCS
  • SME / Team Lead
  • KCS Knowledge Centered Support

Confidential

  • Support Good for Enterprise software its other products on various server platforms client devices
  • Work with Exchange Admins other server Admins to resolve complex problems from tier 1 escalations
  • Read understand and interpret system, device server logs from Good For Enterprise server operating systems
  • Work in exchange 2003, 2007 2010 environments corresponding servers
  • Worked on Domino servers to support Good for Enterprise with Lotus Notes Clients
  • Documentation Creation and Modification to help other engineers get answers faster quicker through KCS Knowledge Centered Support

Confidential

  • Use of Microsoft RemoteAPP package creation and deployment
  • Microsoft Application Virtualization package creation and deployment
  • Support Server 2003, 2008, 2008 R2 Server environments
  • Use, maintain and support Microsoft Hyper-V for virtualization
  • Use maintain Active Directory groups users
  • Tier 1 Microsoft Exchange Support
  • Terminal servers support build outs for virtualization environments
  • Remote Desktop Services virtual server desktops
  • Documentation Creation and Modification to support my environments clients

Confidential

  • Researching purchasing new software depending on need
  • Training new employees on software deployments and software itself
  • Use Maintain Goverlan remote support
  • Service Now Maintenance Support
  • Software Deployment Licensing
  • SME Team Lead
  • Use maintain Support SCCM Microsoft Application Virtualization
  • Laptop Deployments
  • Support Customers via the Phone, Email Call backs
  • Report bugs and improve the knowledgebase Documentation
  • Remote Desktop Laptop Support
  • Use Maintain Active Directory groups users
  • Tier1 Microsoft Exchange support
  • Support Mobile Applications Devices including Iphone, IPad, Blackberry with BES, Droid
  • Regional technician for the Seattle, Portland, Phoenix, Denver, Minnesota, Chicago and Salt Lake City offices. Quarterly visits to each sales office for support of servers, networks, VOIP and end users

Confidential

  • Used Goverlan to perform remote support, software installation and run scripts
  • Support Customers via Email, Phone calls Service tickets.
  • Report bugs and improved the knowledgebase
  • Supported users VDI's SDI's using SDI's to run support using VMWare
  • Worked with both off the shelf Software and Proprietary Software
  • Maintained Active Directory, users, user groups, permissions GPO's
  • Escallated Calls to other groups or engineers when needed.
  • Supported Microsoft Server OS 2003 2008, SQL Server 2005 Exchange 2007

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