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Data Consultant Resume Profile

Summary

Six Sigma Green Belt

Project Management

Data Analysis

Office Supervisor

Customer Service

Administrative Assistant

MS Office

Excel

PowerPoint

Professional Experience

Confidential

  • Provider Data Consultant
  • Project Manager responsible for various activities related to the provider network database which included: database maintenance, reporting and extracting data for various reports and analyses and initiating database improvement projects.
  • Review work performed by others and provide recommendations for improvement
  • OpX Project Manager, 8/2008 2/2011
  • Lead process improvement projects, including identification of gaps/opportunities, using good project management to facilitate team activities, leading teams to execute projects with problem solving methodology, tracking project states and results, and removing and elevating project barriers
  • Perform deep dive analysis to identify root cause, quantify impact and propose metrics/process changes to drive process improvements and appeals reduction
  • Provide subject matter analytic expertise for Senior and department leadership and Business partners
  • Global Help Desk Operations 11/2007 8/2008
  • Designated Interest Gatekeeper for Queue and Adjustments claims
  • Global Subject Matter Expert for the Texas Designated Adjustments team in India
  • Refresher Training for those processing Prompt Pay Interest Queue and Adjustments.
  • Implementation of the Designated TX Queue Pend and Queue report process.
  • Subject Matter Expert S.M.E.Confidential 4/2007 11/2007
  • New hire trainer in New Confidential on medical claim processing
  • Medical Claims Processor/Adjuster 1/2006 4/2007
  • High Dollar Claims and Adjustment Processing
  • On the Job Trainer assisting with new hire training classes

Confidential

  • Customer Service/ Administrative Assistant
  • Assist customers with placing orders
  • Maintain customer profile sheets
  • Follow up with customer to check on their service provided to them
  • Cold Call perspective customers
  • Assistant to the President of the company as well as all the salesmen

Confidential

  • Customer Service/ Tech Support
  • Assist customer with trouble shooting problems with their product
  • Place customer orders
  • Track customer order

Confidential

  • Customer Service/ Tech Support
  • Front desk tasks
  • Make patient appointments
  • Assisting patients with paperwork
  • Filing
  • Updating patient files
  • Assist the doctors with assigned tasks

Confidential

  • Office Supervisor
  • Process employees payroll 550 employees
  • Accounts receivable
  • Supervise the Receptionist and Mailroom Clerks
  • Organize the company Picnic and Christmas Party's
  • Arrange meetings with new clients
  • Manage and order the office supplies
  • Manage the companies overhead departmental budgets
  • Update the companies organizational chart
  • Administrative Assistant 9/1998 9/1999
  • Document minutes from management meetings
  • Assist the Department Managers
  • Special Projects Leader 12/1997 9/1998
  • Supervise the project team to maintain clients requirements
  • Provide daily reports which reflect the teams daily activities
  • Confirmed next days appointments for the clients technicians
  • Track status on parts orders
  • Handled customer escalations
  • Customer Service 6/1997 12/1997
  • Responsible for handling customers calling in need of assistance with their warranties

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