Data Consultant Resume Profile

Summary

Six Sigma Green Belt

Project Management

Data Analysis

Office Supervisor

Customer Service

Administrative Assistant

MS Office

Excel

PowerPoint

Professional Experience

Confidential

Provider Data Consultant
Project Manager responsible for various activities related to the provider network database which included: database maintenance, reporting and extracting data for various reports and analyses and initiating database improvement projects.
Review work performed by others and provide recommendations for improvement
OpX Project Manager, 8/2008 2/2011
Lead process improvement projects, including identification of gaps/opportunities, using good project management to facilitate team activities, leading teams to execute projects with problem solving methodology, tracking project states and results, and removing and elevating project barriers
Perform deep dive analysis to identify root cause, quantify impact and propose metrics/process changes to drive process improvements and appeals reduction
Provide subject matter analytic expertise for Senior and department leadership and Business partners
Global Help Desk Operations 11/2007 8/2008
Designated Interest Gatekeeper for Queue and Adjustments claims
Global Subject Matter Expert for the Texas Designated Adjustments team in India
Refresher Training for those processing Prompt Pay Interest Queue and Adjustments.
Implementation of the Designated TX Queue Pend and Queue report process.
Subject Matter Expert S.M.E.Confidential 4/2007 11/2007
New hire trainer in New Confidential on medical claim processing
Medical Claims Processor/Adjuster 1/2006 4/2007
High Dollar Claims and Adjustment Processing
On the Job Trainer assisting with new hire training classes

Confidential

Customer Service/ Administrative Assistant
Assist customers with placing orders
Maintain customer profile sheets
Follow up with customer to check on their service provided to them
Cold Call perspective customers
Assistant to the President of the company as well as all the salesmen

Confidential

Customer Service/ Tech Support
Assist customer with trouble shooting problems with their product
Place customer orders
Track customer order

Confidential

Customer Service/ Tech Support
Front desk tasks
Make patient appointments
Assisting patients with paperwork
Filing
Updating patient files
Assist the doctors with assigned tasks

Confidential

Office Supervisor
Process employees payroll 550 employees
Accounts receivable
Supervise the Receptionist and Mailroom Clerks
Organize the company Picnic and Christmas Party's
Arrange meetings with new clients
Manage and order the office supplies
Manage the companies overhead departmental budgets
Update the companies organizational chart
Administrative Assistant 9/1998 9/1999
Document minutes from management meetings
Assist the Department Managers
Special Projects Leader 12/1997 9/1998
Supervise the project team to maintain clients requirements
Provide daily reports which reflect the teams daily activities
Confirmed next days appointments for the clients technicians
Track status on parts orders
Handled customer escalations
Customer Service 6/1997 12/1997
Responsible for handling customers calling in need of assistance with their warranties

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