IT Controller Resume Profile

TECHNICAL SKILLS

Capability Advanced Knowledge of:

Remote Desktop/Hard-drive Imaging AccessData-FTK, EnCase, ActiveBootDisk, Linux DCFLDD /Digital Forensics Methodologies Analysis/Mobile Device Analysis Back-up CelleBrite-UFED, Apple/Android-based platforms / PC Printer Hardware Handle intermediate /Disk Write-blocker Procedures hardware/ registry /Network Device Consoling/Cisco IOS/Cisco Packet Tracer/NTFS Alternate Data Streams
VP Networks/Windows Server 2008 intermediate /Microsoft Office 2003-2010/Windows OS Administration/ Microsoft Exchange Mail Server basics /ERP Database Software Ethics/Typing Exam Jan. 2011 NYS Civil Service: 60 WPM

INTERNSHIP

Confidential

Office IT Controller Intern

Restored previously poor-state computer to consistent, quality use
Created and stored passwords on all three stations, non-existing prior
Performed multiple file back-up sets and methods, from two main computers
Reset and fixed wireless connection on company local-area network to normal use
Performed periodical hard-drive imaging for fault tolerance, via Active Boot Disk, Paragon, and Clonezilla utilities
Installed wireless printers physically and on the local-area network
Upon notification, resolved issues of internet browser/e-mail file response, and main computer temporary loss of hard-disk storage
Implemented GoToMyPC software for Remote Desktop functionality, as alternate from typical Windows remote connection due to TWC Router device access limits
Set up large free-level Cloud storage account via MEGA researched in-depth and recommended larger-scale Cloud services
Installed Windows XP on salvageable computer, and tested spare driver cards on motherboard for missing functions
Ran virus scans on three stations with ClamAV anti-virus software

EXPERIENCE

Confidential

Customer Service Representative
County Waste rubbish recycling removal company inbound and outbound calls relating to Residential service customers
Credit and debit adjustment entry log management with Microsoft Excel based off of various charges and refunds, combined with company policy
Give overviews and various walk-through guidance, for Kubra online bill-pay web interface
Fast-paced call-center environment with emphasis on live data entry, and 15-sec. call interval period
Consistently lead department in call-performance metrics
Participated notably, at Go Green company recycling events in Troy, and fundraiser for Guilderland Farnsworth Middle School 2013/2014-five times answering service questions, public relations, data entry for visitor contest, and greeting local residents for recycling drive-thru, with items to assist and direct, with item placement
Several dynamically escalated telephone situations to encounter each day with billing and service, must be handled with a balance between comprehension and company policy

Confidential

Call Center Representative
MasTec - the home installation provider for satellite TV company DirecTV in Northeast
Use of Excel, Outlook, and two company data entry-storage software programs
High quantity of telephone in-bound and out-bound calls, based on various appointment scheduling tasks
DirecTV customer calls in relation to their service, appointments, and technician performance and site arrival time
Requirement to multi-task via phone usage, data entry, and interface navigation
Had the ability to communicate and effectively resolve, escalated customer issues with service appointments