We provide IT Staff Augmentation Services!

Systems Engineer Resume Profile

Experience:

Confidential

Information Technology Specialist II, SG-18

Responsibilities:

  • Troubleshoot hardware, software, and connectivity issues at advanced technological levels.
  • Help Desk support to over 5,000 statewide employees.
  • Troubleshoot and support of CVEU, TraCS, and Mugshot, and other la enforcement specific software.
  • Review, analyze and evaluate ne and existing technologies and their impact on NYSP systems.
  • Provide needs analysis and implement findings through procuring necessary hardware and software.
  • Thorough documentation of problem resolution and inclusion of results into call tracking systems.
  • Provide user training for all levels of State Police staff.

Confidential

Service Technician

Responsibilities:

  • Troubleshoot hardware, software, and connectivity issues at advanced technological levels.
  • Review, analyze and evaluate ne and existing technologies and their impact on NYSP systems.
  • Provide needs analysis and implement findings through procuring necessary hardware and software.
  • Provide user training for all levels of State Police staff.

Confidential

Adjunct Instructor

Responsibilities:

  • Responsible for instruction and after class tutoring of individuals.
  • Preparation of lesson plans and lab materials.
  • Follow-up and individualized attention given to each student.

Confidential

Responsibilities:

  • Responsible for multiple clients, providing specialized Information Technology services.
  • Installation of peripherals, servers, CAT5 wiring, and desktops.
  • Documentation and presentation as necessary.

Confidential

Systems Engineer/Team Leader

Responsibilities:

  • Responsible for networking consulting services to ATEC's business accounts.
  • Installation of peripherals, external and internal devices, server builds and PC Software loads at client sites.
  • Troubleshooting and repair of server based networks and workstations for various ATEC clients.
  • Documentation of client networks, and various brochures for ATEC.
  • Systems presentation and instruction at various client sites and to all levels of client staff.
  • Helpdesk support as needed.
  • Novell, Windows Server, and Citrix server support and network integration.
  • Major Clients include, but not limited to:

Confidential

Assigned as Systems Engineer to provide continued Windows 2000 Server, LAN/WAN Network infrastructure, and Desktop support for statewide client, supporting multiple offices and over 7,500 employees.

Confidential

Provided helpdesk support of over 1,500 users locally and an additional 3,000 users statewide. Performed Levels II, III, and I support as necessary.

Confidential

Provided continued Novell and Windows 2000 server integration and network support.

Confidential

Assigned as on-site staff augmentation to build startup Information Systems Department as part of the overall corporate information systems scheme. Helpdesk support performed as needed, and at IGC Corporate Headquarters, Latham, NY. Supported multiple desktop and server systems.

Confidential

Assigned as Systems Engineer, to provide continued Server, Network, and Desktop support, and to function as off-site Information Systems Director. Supported Windows NT, Windows 2000 Server, and Citrix server integration.

Confidential

Information Systems Director

Organized and developed an Information Systems Department into one single cohesive unit, which previously had been departmentalized. Compiled and maintained all computer inventories. Responsibilities included computer hardware and software purchases, installations, training, and user support. Responsibilities also included developing and implementing an agency-wide WAN strategy. Oversa UNIX and NT networks, and network integration.

Confidential

Technical Services Director / Data Entry Supervisor

Developed a startup Information Systems department, drawing from the resources of six Social Services offices, five Retirement Communities, and one Skilled Nursing Facility. Responsible for maintaining the inventory and upkeep for all computer hardware and software purchases, installations, training and support. Performed hardware and software technology roll-outs as necessary Effectively revived an under-utilized database, generating thorough and concise reports, donor receipts, and accurate mailings Supervised data entry personnel.

Hire Now