Youth Specialist RESUME NY - Hire IT People

OBJECTIVE: To obtain a position that will utilize my extensive interpersonal skills to help build relationships with the company’s customers.

WORK EXPERIENCE:

02/11-Present Confidential,
– Dobbs Ferry, NY
Youth Specialist for the Transitional Residence for Alien Children Program

Responsible for day to day care of the children in the program including helping residents to maintain their personal hygiene, social guidance, use of leisure time, and food planning and preparation
Develop, supervise and run activity sessions
Accompany residents on trips and outings and supervise activities
Work one on one with a resident who is displaying significant stress or assist with management issues as they relate to residents
If required, perform therapeutic hold should a child be out of control
Drive residents to medical, social or other necessary appointments or assist in returning residents to the campus who are AWOL
Sharing experience and observation of the residents under care with the treatment team and immediately bring to the attention of the supervisor any unusual issues
Cook/prepare meals for residents within their cottage or division
Other duties as assigned

02/10-12/10 Confidential,
-Fairfield, NJ
Administrative Assistant/Dispatcher/Mailroom Clerk

Dispatched all technicians for the company’s multi-state business
Checked the technicians\' daily work, translated all their comments and leads from Spanish to English so that the customer service representatives could provide the appropriate service to the customers
Responsible for creating and mailing contract renewals, past due letters and other correspondence
Updatedtechnician’s profiles in the company’s system
Wrote daily totals on time cards and filed time cards for technicians
Filed, scanned and faxed general paper work
Translated various documents from English to Spanish for our technicians to sign
Entered payroll into the company’s system

10/09-01-10 Confidential,
-Pompton Plains, NJ
Assistant Living Housekeeper

Cleaned apartments for the elderly, including bathrooms, living rooms, kitchens, and common areas
Updatedfiles, including the progress of occupants as well as new and departed residents and communicated any changes to superiors

11/08-10/09 Confidential,
-Passaic, NJ
Customer Service Representative

Assisted customers in opening bank accounts and safe deposit boxes
Assisted customers in applying for personal loans
Verified cash management
Assisted customers with account related issues

1/07-5/08 Confidential,
– Totowa, NJ
Call Center Customer Service Representative

Assisted customers with inquiries related but not limited to placing/canceling/tracking orders,updating gift registry, filing complaints, verifyingidentity theft, delivery issues, verifying inventory in stores, and store locations
Supported three divisions: Bed Bath &Beyond, Christmas Tree Shops, and

Harmon Discount stores

EDUCATION:

2010-Present Essex County Community College – West Caldwell, NJ
Intended Major: Education

SKILLS:

Fluent in English/Spanish
Microsoft Office: Word, Excel, PowerPoint
Excellent filing and organizational skills

COMMUNITY SERVICE:
2000 – 2004 Youth Administrative Leader

Acted as the administrative secretary and treasurer
Organized special events and activities involving the youth in order toencourage and guide them to maintain a positive mind-set that would be free of peer pressure
Responsible for coordinating fund-raising events

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Youth Specialist Resume

NY

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