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Sap System Resume Profile

Technically Degreed Professional

With a track record of providing excellent customer service and high level technical skills developed as a head technician and coordinator in a high volume electronics setting. Recognized for my technical troubleshooting and resolution skills. Passionate technology expert driven to stay on top of emerging technologies.

Technology Skills

  • Install, configure, optimize, and repair Windows operating systems from Windows 95 through Windows 7.
  • Migrate from Windows XP to Windows Vista and also Windows 7.
  • Configure Windows security including firewall, virus and malware protection as well as browser settings.
  • Optimize computer for peak performance using system tools found in Windows.
  • Install, configure and support wireless networks using Linksys, Netgear and Belkin routers.
  • Knowledge in troubleshooting hardware, peripherals, software, operating systems and connectivity.
  • Install hardware in form of RAM, video cards, modems, network cards and motherboards.
  • Proficient in software installations and upgrades.
  • Experience with open source solutions including Red at linHat Linux, Unix servers, and MySQL.
  • Use event viewer, reliability monitor and resource monitor to identify and remedy issues on PC.
  • Build and maintain websites and a MySQL databases on Microsoft and UNIX web servers.
  • Configure email server and control user access from Active Directory.
  • Experience with VMware, Virtual PC, Ghost and Acronis True Image.

Professional Experience

Confidential

  • Prepare shipping documentation for shipments using the SAP system.
  • Acted as liaison between customer and trucking company to assure deadlines are met.
  • Provide technical support for end users by keeping portable scanners functioning.
  • Trained users in proper use of the SAP shipping system and Microsoft office including excel.
  • Conducted safety meetings and counseled employees on proper safety procedures.
  • Rapidly learned and mastered varied computer programs.

Confidential

  • Hired as head technician to supervise 5 junior technicians.
  • Educated and coached customers on the operation and maintenance of their products/services/solution.
  • Installed and configured virus protection and also removed viruses from infected machines..
  • Manage projects related to expanding of Geek Squad department
  • Migrated from Windows XP to Windows Vista and also Windows 7
  • Diagnosed computers, offer solution for repairs and implement repair solutions.
  • Collaborated with management and service center on units shipped out for repair.
  • Provided assistance to remote users.
  • Installed hardware, i.e. including ram, video cards, network adapters as well as hard drives.
  • Migrated from Windows XP to Windows Vista and also Windows 7
  • Installed, configured and supported wireless networks using Linksys, Netgear and Belkin routers.
  • Configured LAN, WAN and WIFI networks for end users.

Confidential

  • Organized warehouse and establish accurate inventory.
  • Interacted with customers to provide solutions.
  • Provided phone support to customers and management in other areas.
  • Maintained computers and peripherals.

Confidential

  • Started as a temporary employee and worked my way to supervisor in a year.
  • Organized and maintained shipping department.
  • Managed a workforce of about 10 employees.
  • Interacted with customers and management daily.
  • Maintained computers and peripheral devices.

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