SUMMARY Kenneth Franklin is Microsoft Certified Systems Engineer with over 14 years experience. He has extensive experience providing the development, maintenance, and administration of UPK curriculum for training. Kenneth has over 8 years experience working with ORACLE, heavy training experience encompassing the development of all training materials. He has excellent communication and interpersonal skills and is available immediately.

EDUCATION
Cont. Education, Richland Community College, Dallas, TX, 09/1994 - 02/1995
MCSE - Certified in system architecture, software diagnostic tools, computer connectivity, and system troubleshooting
Navarro Junior College, Corsicana, TX, 05/1991

SKILLS SUMMARY
SOFTWARE Oracle, Siebel, Tivoli, NAL, Bind View, WinInstall, Install Shield, MSI, PowerLine, MACS, Captivate, Microsoft Office Suite, Lotus Notes, Frame Maker, RoboHelp, Microsoft Exchange, Webcast, Insure, Commerce, Teleform, BroadVision, Infranet, SAP, Calyx
OPERATING SYSTEMS Win 95/98/XP, NT 4.0, Novel 3.51,4.1, OS/2, DOS, UNIX
PROGRAMMING LANGUAGES User Productivity Kit, Java Script, HTML, MS Access, Visual Basic, C/C++, Oracle 8, Java

• Ranked IBM’s #1 Trainer for full year
• Microsoft Certified System Engineer
• Microsoft Certified Professional
• Certified Siebel Consultant
• Certified Loan Officer
• Certified Technical Trainer
• Certified Lotus Notes Instructor
• Certified CTX 2500, 5500, and 9000 Trainer/Consultant
• Certified Barringer 400a and 400b Trainer/Consultant
• Certified EGIS Trainer/Consultant
• Certified Itemizer Trainer/Consultant

4/96 – Present Confidential,

Confidential,
Technical Trainer, (11/09 – Present)

• Presented Classroom Training
• Marketing and Loyalty Boot Camp
• Self Service Functional Implementation Boot Camp
• Created and Maintained training Database

Confidential,
Lead Technical Trainer, (06/08 – 12/09)

• Created and Maintained Hyperion Training Guide
• Essbase
• Smartview
• Conducted Train The Trainer
• Presented Classroom Training
• Presented WebEx Training
• Managed training development rollouts
• Created Full Training Scope
• Developed Job Aids
• Created Instructor and Student Guide
• Created Power Point Presentation
• Interviewed SME’s
• Prepared training documents using scripts for Financials training
• Utilized LMS to register and keep tract of Students attendance and grades
• Mapped Tutor 12 to Oracle Business Suite

Confidential,
Lead Technical Trainer, (11/07 – 4/08)

• Managed training development rollouts
• Created Full Training Scope
• Developed Job Aids
• Created Instructor and Student Guide
• Created Power Point Presentation
• Created and Maintained Oracle R12 Software Training Guide
• Created and Maintained Oracle Software Training Guide
• Created UPK documentation
• Created a URL and mapped it to the existing index.html for end-user access to the player developed content in all 4 UPK modes
• Authored and created documentation of instruction manuals
• Created Guide and Trained super users
• Mapped Tutor 12 to Oracle Business Suite
• Presented Classroom Training and WebEx training for:
• Discrete Manufacturing
• Financial
• IProcurement
• Sales
• Order Management
• Hyperion
• Created database loads for multiple instances
• Conducted Train The Trainer
• Presented WebEx Training sessions

Confidential,
Lead Technical Trainer, (6/07 – 12/07)

• Managed training development rollouts
• Created Full Training Scope
• Developed Job Aids
• Created Instructor and Student Guide
• Created Power Point Presentation
• Created and Maintained Siebel Software Training Guide for PA Career Link
• Conducted and Certified Train The Trainer session for 25 instructors
• Presented Classroom Training
• Created Tutor documentation
• Created a URL and mapped it to the existing index.html for end-user access to the player developed content in all 4 UPK modes
• Conducted UPK Player/Oracle Navigation

Confidential,
Technical Trainer, (8/06 – 4/07)

• Presented classroom training for Sales Rep on various types of cellular phones
• Presented classroom training for SSR Certification
• Presented classroom training for Point of Sales Software
• Created Tutor documentation
• Created a URL and mapped it to the existing index.html for end-user access to the player developed content in all 4 UPK modes
• Conducted UPK Player/Oracle Navigation

Confidential,
Lead Corporate Siebel Technical Trainer, (12/05 – 8/06)

• Presented classroom training for Siebel 7.8 E-Consumer Sales
• Presented web based training
• Presented training for Microsoft Outlook
• Developed non-classroom CBT
• Created Tutor documentation
• Created a URL and mapped it to the existing index.html for end-user access to the player developed content in all 4 UPK modes
• Conducted UPK Player/Oracle Navigation

Confidential,
, Project Manager/Trainer, (7/04 – 9/05)

• Oversaw multi-million dollar government project
• Managed project team in design, build and test
• Created and assigned duties, responsibilities
• Managed Installers for Federal Proprietary Software utilizing the
• following platforms:
• Windows
• Mac OSX
• Solaris 9
• Suse Linux
• Redhat Linux
• Managed Coding for Linux by using C/C++ using a C Shell
• Managed and trained Oracle Financial Suite
• Upgrade of all Oracle RDBMS
• Periodic maintenance of \'dynamic\' tables
• Database resource monitoring
• Managed Curriculum Designer for the following:
• Curriculum Developer for Student and Instructor Guides
• Curriculum Developer for Train The Trainer Guides
• Managed development of CBT material via WebSphere
• Conducted “Live” and “Taped” classroom training via WebSphere
• Presented classroom for Microsoft Suite
• Conversion from Lotus Notes 4.5 to Microsoft Outlook 2003
• Outlook Express
• Microsoft Word
• Excel
• Presented classroom training US wide for software

Confidential,
Instructor/Instructional Designer, (3/03 – 7/04)

• Curriculum Developer for Windows XP company wide
• Curriculum Developer for User Manuals and upgrades on Calyx
• Curriculum Developer for Oracle dB
• Presented classroom training for Word, Excel, Outlook, and PowerPoint
• Presented classroom training for real-estate software
• Trained Loan Processors, Loan Originator, and Agents on upgrades and new software

Confidential,
Government Training Team Project Manager / Trainer (8/02 – 1/03)

• Oversaw Multi-Million dollar government project with over 300 employees
• Managed and Supervised Assessor/Evaluators (Lead Transportation Security Screeners) and assessed their ability to evaluate TSA Baggage Security Screeners on the ability to perform job
• Tracked and monitored trainer’s progress via class roster and course evaluations
• Ensured that the performance of the personnel was consistent with the training received for TSA Baggage Security Screeners.
• Worked directly with Directors to coordinate all aspects of the OJT evaluation for TSA Baggage Security
• Designed and maintained airline reports via spreadsheets and MS Project
• Researched and designed instructional manuals for airport management and public safety officials
• Researched airport training needs and directed meetings with airline officials concerning sensitive security information
• Presented oral and written reports to airport directors

Confidential,
Lead Corporate Contract Sales Trainer, (1/02 – 8/02)

• Developed and trained sales training and sales management development
• Developed curriculum for proprietary software
• Developed alternative non-classroom CBT material via WebSphere
• Presented training for Sales Reps Cingular wide on the following
• proprietary software:
• Telegence
• POS.COM
• POSabilities
• Compass
• Smarts Business Objects
• Presented training for conversion from Siebel E-Consumer Goods
• Presented training for Siebel Sales Analytics
• Presented training for Siebel Sales
• Presented Training for Sales Reps on Windows XP
• Presented Training on Microsoft Outlook for End User to Network Admins

Confidential,
, Contract Trainer / Developer, (10/01 – 01/02)

• Stand up trainer for Microsoft Suite
• Researched and Developed curriculum for Lotus Notes R5
• Presented stand up training for Federal Courthouses Southern Region
• Presented stand up training for students on all aspects of Lotus Notes R5
• Presented stand up training for students on all aspects of Notes Minder
• Managed Lotus Notes Admins on migration from CC Mail to Lotus Notes R5
• Presented training on conversion to Lotus Note R5 from Microsoft Outlook

Confidential,
Manager of Contract Trainers/ Corporate Trainer, (4/00 – 10/01)

• Recruited and managed outside trainers and tracked and assed classroom performance
• Defined and managed the scope of project
• Tracked and monitored trainer’s progress via class roster and course evaluations
• Designed and developed curriculum for Infranet software
• Designed and developed alternative non-classroom CBT material via WebSphere
• Developed and trained sales training and sales management development
• Designed and developed curriculum/trained Siebel Deductions
• Designed and developed curriculum/trained Siebel Financial Analytics
• Designed and developed curriculum/trained Siebel Marketing Segmentation
• Trained Oracle Financials
• Assets
• Collections
• Payables
• Receivables
• I-payment
• I-receivable
• Managed installation of company and partner applications
• Presented training for North American Sales Team
• Developed coding via C/C++
• Presented training for students on all aspects of Infranet’s software:
• Customizing Infranet Business Policies
• C programming
• UNIX
• Implementing Infranet
• Extending Infranet
• Lotus Notes Trainer

Confidential,
, Corporate Technical Trainer, (12/99 – 7/01)

• Developed and maintained curriculum for Broadvision
• Developed and trained Consultative Sales Training and Sales Management/Team Development
• Developed Consultative Sales Processes via:
• group exercises
• role-plays
• personal coaching
• hands-on practice
• Presented stand up training on all aspects of BroadVision’s following proprietary software:
• Application Development I
• Application Development II
• Business Management 2
• Components
• Designed and developed coding for Broadvision Implementation at Funeral.Com and Broadiant
• Designed and developed coding for E-Knowledge, E-Enterprise, E-Finance via C/C++ and Java Script
• Tracked and monitored developed Flow Chart for Broadiant on Broadvision via MS Project
• Designed and developed alternative non-classroom CBT material
• Managed “silent” installation of over 100 packages utilizing MS Project and Excel spreadsheets
• Managed Consultant’s on implementation team for Siebel on the following:
• Sales Analytics
• Forecasting
• Incentive Compensation
• Marketing
• Marketing Analytics
• Designed and developed custom training manual
• Presented stand up class room training
• Managed Consultants and Trainers on SAP Human Resource Module:
• Organizational Management
• Payroll Processing
• Employee Administration
• Employee Development
• Time management
• Customized Reports and Analysis
• Trained clients On SAP Procure to Pay
• Vendor selection and comparison of quotations
• Purchase order Processing
• Purchase order follow up
• Payment execution
• Product Costing
• Trained clients on Billing Intelligence

Confidential,
Corporate Manager Education Delivery/Project Manager (3/99 – 12/99)

• Designed and developed Change Management Sales
• Developed Project Plans and made sure projects were completed in a timely fashion via MS Project
• Managed the transposition of ChannelPoint from a single server mode to the Cluster Concept
• Managed and tracked the completion of migration on all software utilizing Wise Solutions
• Managed trainers on all aspects of E-Commerce Software
• Tracked and monitored trainer’s progress via class roster and course evaluations
• Designed and developed SAP Procure to Pay
• Purchase order processing
• Purchase order follow up
• Goods Receiving
• Inventory Management
• Payment Execution
• Designed and developed alternative non-classroom CBT material via WebSphere
• Delivered training to employees on all aspects of proprietary E-Commerce Software
• Delivered stand up training to employees on installations of Oracle Database
• Developed stand up training to employees on all aspect of proprietary Workflow and Product Construction
• Delivered training on Microsoft Outlook

Confidential,
Project Manager/Corporate Sales Trainer, (11/98 - 03/99)

• Managed second level trainers
• Tracked and monitored trainer’s progress via class roster and course evaluations
• Delivered stand up training to pharmaceutical reps on the following proprietary software:
• PowerLine
• MACS
• Delivered stand up training on Microsoft Outlook
• Developed and maintained a constant upgrade of manager and sales reps. Instructional material
• Designed and developed after hours training for reps who needed additional training
• Facilitated on and off site training materials

Confidential,
Project Manager/Corporate Trainer, (01/98 - 11/98)

• Trained employees on Oracle Financial Package
• Implemented and oversaw conversion of Novel 3.12 to Novel 4.11
• Implemented conversion of Token Ring to Ethernet
• Developed WinInstall Scripts for entire firm
• Trained employees on the entire Controlling Model of SAP:
• Overhead Cost Controlling
• Cost Center Accounting
• Overhead Orders
• Activity-Based Costing
• Product Cost
• Cost Object Controlling
• Profitability Analysis
• Trained employees on SAP Procure to Pay:
• Internal Contract
• Procurement Contract

NETWORK ASSOCIATES, Developer/Trainer, (10/98 – 01/99)

• Developed curriculum “bridging” Network Global and McAfee
• Trained students on McAfee Antivirus
• Trained students on ZAC
• Trained students on Help Desk
• Trained student on Networking Security

WAVE TECHNOLOGIES, Trainer, (9/97 - 10/98)

• Trained students on:
• Win NT 4.0 Administration
• Win95 Administration
• Building a Web Presence using HTML
• Building an Intranet
• Web Development

Confidential
, Corporate Developer/Trainer, (11/96 - 09/97)

• Developed and kept a constant upgrade of Mobil’s End User and Trainer guides
• Designed and developed Application Layering Guide, in Win 3.11 and NT
• Developed CBT’s
• Developed and implemented programs using C++ and Visual Basics
• Trained and certified students as Application Layering Tech.
• Wrote technical documents
• Installed OS/2
• Trained employee’s on aspects of Windows NT

Confidential,
Proj. Lead/On Site Tech Support Advisor, (5/96 - 11/96)

• Managed and implemented GTE\'s help desk for ISP
• Supervised TSR\'s
• Assisted customers with all around Internet
• Troubleshoot any problem that the customer encountered
• Supported Netscape, Internet Explorer, Spry Mosaic
• Worked with OS/2
• Hired, trained and supervised new employees on; Phone etiquette, technical questions, tracking system, and in using Aspect