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Operations Manager Resume Profile

OBJECTIVE:

Looking to obtain a challenging position in a growing company which will emphasize my customer service, communication, sales, management and marketing skills to its fullest capacity.

EXPERIENCE:

Vendor Performance Analyst/REO Supply Chain Design Operations

Successfully communicate and manage contractors in a high volume, particular region of the country to ensure the strict time-frames and quality of service/product are met by the clients/banks. Create reports, analyze the data and report findings and suggestions to improve the department's business processes and make the department more efficient. Work in a high volume stressful environment for other departments to assist in client escalated issues and enforce thcustomer service resolution philosophy

Confidential

Operations Manager / Senior Loan Officer

Managed the mortgage department inside a real estate office. Did all day-to-day functions of a mortgage office from sales to processing to closing. Familiar with all real estate purchase and refinance transactions. Developed relationships with various wholesale lenders prime and sub-prime and utilized various AUS systems for loan approval.

Confidential

Senior Loan Officer

Successfully sold a variety of sub-prime, prime and FHA home loans to referral generated and company provided leads. Analyzed the financial needs of clients, recommended appropriate credit solutions, processed loans from beginning to end, coordinated loan closings with client and closing agents and reviewed closing packages upon completion.

Confidential

Product Specialist

Launched two new products, which generated approximately 100K in sales during first 6 months. Served in a multi-functional position in sales, marketing and purchasing. Performed demonstrations of web-based software program to potential customers. Generated proposals and contracts, closed sales and negotiated deals with prospects in the transportation industry. Negotiated current and future pricing discount lines with hardware vendors decreasing inventory cost by 5 to 10 .

Confidential

Inside Sales Representative

Increased sales by 100k per year by contacting and identifying potential clients, assessing needs and implementing sales strategies to fit their profiles. Managed database with over 10,000 leads that included Fortune 500 companies, government agencies and higher educational institutions. Developed and maintained customer relations for new prospects as well as potential clients in the database. Helped increase team sales by 400k by developing new sales promotions to target additional sales leads. Worked closely with administrative personnel to process request for proposals RFP and customer proposals

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