My ideal position would be full time employment with career advancing opportunities. Daily requirements may include implementing and maintaining a variety of LAN/WAN networks, security prevention and detection, installation of hardware and software, working with a team of dedicated professionals, and individual assignments. Most importantly, I would like the opportunity to prove my value to the company.
- Cisco Works qIP IPcontrol Netcool Solarwinds Orion
- Infinistream Wireshark HP Openview IBM Maximo HP Service Manager
- HP Insight Manager Argent Spotlight Server 2000- 2012
- nFuse Novell Groupwise Outlook VMware
- Netcool Remedy New Relic Layer 7 Gomez
- Splunk Tivoli
Currently, I am a contractor for CMS Centers for Medicare and Medicaid Services . I am the second shift manager for the XOC Analysts Exchange Operations Center . The duties include change management, website availability, network access, multiple application monitoring, network security monitoring, application group assistance, developing Standard Operating Procedures, and Federal network to State network connectivity. The XOC is the main telecommunication center for all of Healthcare.gov website. The coverage is 24x7x365 and requires constant attention and communication. The XOC reports directly to the White House and works with contractors from Google and Facebook.
Currently, I work as a contractor for the Maryland Department of Transportation. Daily responsibilities include monitoring and maintaining the network integrity, connectivity, and security. Our work is done as a team and as individuals. Team assignments include strategizing for the future, implementing new applications, and ensuring network productivity. Individual assignments include managing and updating network application tools, configuring Cisco devices, monitoring and administering Windows Servers, being point of contact during large scale outages, and presenting any progress weekly at meetings. There are 2 data centers that require 24/ 7 monitoring and maintenance. My team and I are responsible and work 8 hour days with rotating on-call shifts to meet these requirements.
I was responsible for connectivity, application monitoring, website monitoring, and network configuration for the bank throughout the U.S., Canada, and Europe. There were also 2 hot site data centers that require 24/ 7 monitoring and maintenance. As a network analyst for the bank, I was required to do daily reports, work assignments, managing of severity tickets, and working as a team with various departments within the network. Also, I was required to troubleshoot various main frame, software applications, security prevention and detection which differentiate per location, server, or personnel matters. The hardware included servers, Cisco routers and switches, wireless connections, firewalls, VOIP phones, emergency crash kits and vendor / customer supplied equipment necessary for daily business transactions. Daily monitoring of servers on the network, which required knowledge of Server2000 -2008, Unix, Novell, VMware, BES, Groupwise, Citrix, HP Blades, and Cluster Servers. I was given administration rights to solve any issues with server services, processes, html, down time, abends, redundancy / recovery, processor, hard drive, RAM or ILO issues.
I was a tier 2 senior tech and team leader. As the lead tech I was responsible for managing 17 techs which includes scheduling and most importantly trouble shooting answers to all of our various accounts. Requirements included hardware, network and software support with resolve periods of two to twenty-four hours. I was responsible for major retail and hospitality chains such as Wal-Mart, Sam's, Lowes, and Home Depot. My manager awarded me the role of team lead and the majority of the time was the second level support for my other team members. I also led my area for 3 years as the most productive and cost effective technician. As a tier 2 tech I was responsible for the connectivity and any hardware issues with Cisco switches, routers, hubs, and other brand equipment. I was also responsible for the back office equipment in the stores, which includes servers, thin clients, controllers, and aforementioned network equipment. Lastly, I was responsible for front end devices such as terminals for retail sales, pc's, lookup devices, laser printers, and wireless access points and their devices.