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Data Analyst Resume Profile

Work Experience

Confidential

Sr. Salesforce Administrator

  • Integrated and deployed Salesforce to an over 6700 user government agency.
  • Manage the Salesforce Administration team whose responsibilities include but are not limited to script testing, generating process documentation, data integration and the customization of the production org.
  • Continuously work with the clients on mapping, testing and implementing additional features and applications to their Production org.
  • Administrated and monitored the organization's Salesforce CRM application.
  • Created the workflows for automated lead routing, lead escalation and email alert.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
  • Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
  • Developed and Customizing salesforce.com application based on the user needs.
  • Developed field page layout customization for the standard objects like Account, contact, Leads.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Involved in Accounts Merging, maintaining Public Groups.
  • Created Reports and Dashboards as per the customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
  • Imported accounts and contacts data through Import Wizard.
  • Worked on data migration from databases to SFDC using Data Loader.
  • Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
  • Performing the Risk Analysis and Cost Assessment for the Project implementation.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created new custom objects, assigned fields, custom tabs, components and custom reports.
  • Created custom Reports based on business need and associated them to Dashboard.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Confidential

Sr Salesforce Administrator

  • Manage and facilitate proper usage of Salesforce as the power user and go to person for the sales and marketing teams.
  • Support the execution of integrated inbound and outbound marketing and lead nurture campaigns.
  • Develop and implement strategy for ongoing data import, validation, augmentation, and enhancement of the marketing database.
  • Evaluate and select various data suppliers and enhancement technologies.
  • Optimize the database for greater campaign effectiveness through segmentation, streamlining of the lead routing/follow-up process, and expansion data stewardship, de-duping, cleansing, normalization, data acquisition .
  • Improve account targeting and allocation through management of key data account hierarchies, industry, employee size, revenue, named accounts .
  • Develop and implement strategy for ongoing control, maintenance and enhancement of existing marketing database: process, standards, access control, and documentation.
  • Define and implement lead scoring and routing rules to ensure proper assignment and follow-up.
  • Define marketing analytics and create dashboards and reports to measure all aspects of the operations: database cleanliness, campaign effectiveness, lead distribution, pipeline contribution, ROMI, overall marketing performance.
  • Provide leadership in defining, mapping and documenting key marketing operational processes.
  • Daily administration and support of CASES' Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page
  • layouts and validations
  • Working with management, strategic planning analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
  • Develop and create customized reports and dashboards.
  • Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed.
  • Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.
  • Keeping abreast of new Salesforce features and functionality and
  • Train new and existing users on how to use database applications.
  • providing recommendations for process improvements.
  • Keep application users informed about system functionality and enhancements. Provide application users with technical support.
  • Logging and tracking identified system problems through resolution.
  • Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
  • Assist programmer with the development of technical documentation of existing and future applications.

Confidential

Salesforce.com System Administrator / Associate Data Analyst

  • Help gathered requirements for new Salesforce procedures and applications.
  • Process Account and Opportunity Transfers for NA Sales Team.
  • Created Fiscal Year End Account Transfer process for Public Sector Sales.
  • Garnered relationships with Sales Associates to assist with selling procedures.
  • Garnered relationships with back office associates to assist with order processing, tracking and accuracy to ensure client expectations are met.
  • Generate reports and dashboard for sales teams and management to ensure forecast accuracy.
  • Interact directly with partners to resolve any discrepancies to ensure the accurate processing of your orders.
  • Work with Marketing Management to assist in lead generation and conversion within Salesforce.
  • Point of contact for all account creations, momentum tickets, user creation and general Salesforce inquiries and issues.
  • Created the Quickstart training program for all of Public Sector Sales
  • Created the Rules of Engagement document for all Public Sector sales and Operations

Sales Operations - Systems Integrator

Confidential

  • Managed, develop and strengthen relationships with our partners and System .Integrators Lockheed Martin, Northrop Grumman, BAE, Mitre and ect .
  • Worked with clients and internal resources to develop, manage and support client programs and projects.
  • Worked with our partners daily to discuss current open opportunity growth strategy, resolve any outstanding issues, and discuss future opportunities.
  • Worked with our partners on both pricing out new opportunities as well as renewals for our System Integrators and I.C. clients.
  • Reviewed, qualified and assigned all leads that come through the federal group to either our internal sales teams or to our partners.
  • Analyzed weekly spreadsheets sent over by our partners to evaluate the quality of the leads sent them as well as the thoroughness of the updates for those leads.
  • Met with management and marketing to discuss the status of the leads that were dispersed both internally and externally.
  • Supported the Business Development team which includes 6 BDMs as well as our Intel team which includes 3 salespeople with opportunity updates, quotes, renewals, forecasts and reporting.
  • Held one on ones with each BDMs to discuss their current forecast and to ensure that the information discussed has been correctly entered into our CRM tool.
  • Compiled all forecasts and transpose the information into spreadsheet for management review.

Client Account Manager

Confidential

  • Scheduled weekly meetings with telecommunications providers to partner together to discuss how we can up-sell, maintain and retain our mutual clients.
  • Created joint marketing materials with our partner providers.
  • Created our client satisfaction survey.
  • Managed, maintained and up sell an account base of about 350 clients.
  • Worked with clients in regards to telecommunications expense management analysis.
  • Met with clients and partners to establish a relationship with them as well as establish an overall understanding of their expectations.
  • Assisted client interaction with their current carriers to better establish possible cost savings via service reconfigurations or contract re-negotiations.
  • Maintained contact with clients via phone calls, emails or scheduling meetings with them on a regular basis.
  • Kept clients up to date on new services and promotions that are available to them
  • Analyzed client's current services, reviewed client's contracts and create / generate reports to better assist the client to understand their current monthly telecom expense.
  • Sold services such as SONET, Ethernet, DS3s, T1s, PRIs, as well as Nortel and Cisco PBS, Switches and Routers.
  • Worked with our internal groups to resolve any billing or service issues.
  • Created MAC orders as needed to move, add, or make any changes to their contracts and services.
  • Reviewed client's contracts and up sell them both new and existing services.
  • Maintained and renew my client base.

Account Executive

Confidential

  • Ranked within top 1 of overall sales stack ranking in organization with a 3M quota.
  • Consistently meet and exceed annual quotas in 2007.
  • Coordinated with inside sales partners to set on-site customer visits geared towards closing more complex sales opportunities.
  • Responsible for designing custom proposals, RFP's, accurate pricing and complex network configurations for large customers.
  • Proactively manage the attainment of 4M annual revenue and exceeding that on an annual basis.
  • Demonstrated proficiency with Verizon intellectual properties, processes and numerous databases.
  • Responsible for relationship management of the entire account team including the Inside Sales Partners, Sales Engineers, Implementation Specialists and Vendor Partners to deliver the complete line of Verizon voice, data, video, IP and CPE products through assigned accounts and new account prospecting.

Customer Account Manager

Confidential

  • Managed, maintained and up sold an account base of about 300 clients with a 60K dollar a year quota. Final year ended off at 150 above goal.
  • Met with clients to establish a relationship with them as well as establish an over all understanding of their expectations.
  • Maintained contact with clients via phone calls, emails or scheduling meetings with them on a regular basis.
  • Worked with our internal groups to resolve any billing or service issues.
  • Created MAC orders as needed to move, add, or make any changes to their contracts and services.
  • Kept clients up to date on new services and promotions that are available to them.
  • Reviewed client's contracts and up sell them both new and existing services.
  • Maintained and renewed my client base.
  • Ranked number 5 out of 85 Customer Account Managers in year to date billed revenue.

Closing Manager

Confidential

  • Reviewed all sales contracts to verify that they are accurate and ratified.
  • Managed all transactions to ensure that contractually all contingencies are met per the contract.
  • Negotiated home inspections and radon inspection for our clients.
  • Worked with our clients as well as the other agents to resolve any home inspection, radon inspections and Homeowners Association issues.
  • Followed up with our clients via phone calls and email to give them updates on their transactions.
  • Represented all our listing clients at their settlements as well as negotiate any last minute issues.
  • Managed our closing specialist.
  • Managed schedules as well as delegate assignments.

Project Manager

Confidential

  • Managed customer accounts for Digital T1s, Analog T1s, Frame Relay, varied voice and data services from the moment of data entry through the installation process for our New Jersey and Philadelphia markets.
  • Reviewed customer contracts and agreements.
  • Worked with the account team to resolve contract issues.
  • Worked with the Provisioning Department to confirm the information on the ASRs and DLRs to ensure the correct circuit information and verify with them the FOC Date.
  • Worked with all internal groups to ensure that the order is being processed in a timely manner. I escalated within each business operation's group when needed to ensure that there was no lapse in our process.
  • Worked with the Switch and our NOC to ensure that our circuits are pre-tested, the correct equipment is in use and the customer's install takes place without issue.
  • Keep constant contact with our customers though out the entire process via emails, telephone calls and conference calls.
  • Maintained and updated all assigned orders in our TBS Database.

Implementation Manager

Confidential

  • Managed customer accounts for DS1, DS3, Frame Relay, Analog circuits, and Cisco Hardware from the moment of data entry through the installation process for the National Weather Service's southern regions.
  • Worked with the Provisioning Department to confirm the information on the ASRs and DLRs to ensure the correct circuit information and verify with them the FOC Date information.
  • Worked with all internal groups to ensure that the order is being processed in a timely manner to uphold the customer's expectation.
  • Worked with Installations Department to coordinate the installation of the customer's service.
  • Worked with the customer to open and follow up on any trouble tickets in post installation.
  • Kept constant contact with customers via email spreadsheets , phone calls, conference calls and video conference calls regarding the status of their orders pre-installation through post installation.

Order Coordinator

Confidential

  • Managed customer accounts for DS1, DS3, and T1 circuits from the moment of data entry through the installation process for our New York and Philadelphia markets.
  • Worked with all internal groups to ensure that the order is being processed in a timely manner to uphold the customer's expectation.
  • Worked with the Provisioning Department to provision the IDSL, SDSL, DS1, DS3 circuits.
  • Worked with our Service Activation's department to resolve trouble tickets.
  • Worked with our Installations team to coordinate the installation of the customer's service.
  • Kept constant contact with customers regarding the status of their orders, as well as notified them of any unforeseen issues.

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