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Support Engineer Resume Profile

SUMMARY OF QUALIFICATIONS

Information Technology Professional/Technical Support Engineer and United States Army Veteran offering more than 5 years of experience in Information Technology, Telecommunications, Training and Hardware and Software Solutions in both domestic and global operations with strong expertise in managing complex installations, maintenance, troubleshooting and the testing and support of networks comprised of over 1K servers in support of end users numbering in excess of 15K with equipment valued well in excess of 10M . Possess the tested ability to maintain and conduct operational checks of electronic and communication systems and solve problems by analyzing circuitry and the operating characteristics of devices in need of repair. Broad based knowledge and practical application of troubleshooting methods, electronic theory and schematics reading. Excellent abilities in researching and the collection of information, independently or as part of a group while managing the overall planning, direction and timely execution of program operations, development and assignment. Career is further supported by a Master's Degree in Information Systems.

  • Management/Supervision
  • Hardware/Software Solutions
  • Troubleshooting
  • Training/Development
  • Network Operations
  • Conflict Resolution
  • IT Maintenance/Repair
  • Netcool
  • Quality Assurance
  • SMS and Remedy Ticketing
  • Crisis Management

WORK EXPERIENCE

Confidential

Telecommunications Technical Support Engineer

  • Schedule and provide preventative maintenance for networks consisting of over 1000 servers in support of in excess of 15,000 end users
  • Schedule maintenance during lowest customer impact times
  • Ensure conflict resolution with minimal impact to the customer and end user base
  • Troubleshoot Linux and Windows based operating systems
  • Deliver services within site engineering specifications
  • Provide system integration, configuration, and support of products and networks in accordance with a customer service contracts
  • Perform complex upgrades of live networks
  • Conduct customized integration of products and networks including 3rd party products
  • Mentor and train a support staff comprised of 20 individuals
  • Ensure all data is protected from internal and external attack
  • Proficient in Linux SUSE, Red Hat, CentOS , SQL, Windows and a working understanding of scripting languages bash

Confidential

Field Service Engineer I

  • Performed physical audit on installed equipment to ensure proper labeling of cabling and connections
  • Integrated vendor and internally developed software on a brand new system not a live system
  • Turned up newly installed equipment for commercial use system not live
  • Performed equipment configuration changes and port expansions on installed equipment
  • Performed matrix growth or node insertion/extraction to an existing ring
  • Scheduled and completed end-to-end system and performance testing of integrated software
  • Performed traffic migration pre-testing
  • Performed acceptance testing operational audit and readiness checks of installed equipment.
  • Migrated live network traffic onto the newly provisioned equipment.
  • Conducted circuit measurement testing
  • Developed Network Integration Plans consisting of customized network information to include provisioning, engineering rules, optical power specifications and acceptance testing data to complete local, link and transmission testing
  • Consulted with customers on broader network level planning for immediate and long-term capacity solutions
  • Certified as Level 2 Alcatel 1830PSS

Confidential

Telecommunications Technical Support Engineer

  • Schedule and provide preventative maintenance for networks consisting of over 1000 servers in support of in excess of 15,000 end users
  • Schedule maintenance during lowest customer impact times
  • Ensure conflict resolution with minimal impact to the customer and end user base
  • Troubleshoot Linux and Windows based operating systems
  • Deliver services within site engineering specifications
  • Provide system integration, configuration, and support of products and networks in accordance with a customer service contracts
  • Perform complex upgrades of live networks
  • Conduct customized integration of products and networks including 3rd party products
  • Mentor and train a support staff comprised of 20 individuals
  • Ensure all data is protected from internal and external attack
  • Proficient in Linux SUSE, Red Hat, CentOS , SQL, Windows and a working understanding of scripting languages bash

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