PROFESSIONAL SUMMARY

• Over Fourteen years of experience in IT Infrastructure Management this includes Network and Systems Design and Security Administration
• Extensive experience with Windows 2000, 2003, 2008 and 2012 Server. Accomplished in the usage of all tools in the TCP/IP protocol suite used with NT Server: DNS, DHCP, WINS, etc. Extensive experience in integrating Windows into Internet and Intranet environments.
• Extensive experience in handling Administrative tasks for the Windows Servers, Linux Servers and Desktop operating systems. Expertise in handling installation, upgrades, administration, system monitoring, system security, performance tuning, backups and recovery
• Automation of common Windows administrative tasks using script technologies such as Windows Script Host, PowerShell scripting, ADSI, WMI and Batch scripts
• Has ensured that the new servers adhered to the client's security and configuration requirements throughout the installation / testing / go-live activities.
• Experienced in rapid deployment of Windows 8/7/XP/2000 Professional at the desktop level using disk imaging and unattended setup files. Experienced with Windows 2000 Active Directory design and installation and design and deployment of enterprise-wide Group Policies using Active Directory components.
• Detailed working knowledge of Microsoft Office, Microsoft Outlook all versions , Microsoft Mail, Symantec Norton products, and many other off-the-shelf software packages.
• Wrote or updated Hardware / OS support documentation for each application migration.
• Designed optimal deployment methods for the implementation of Active Directory Services OU's, Group Policies, Schema Modifications, FSMO Placements , DNS Architecture, Clustering Services, ADAM, ADFS, Services for UNIX, and Windows SharePoint Services.
• Extensive experience with Microsoft Hypervisor 2008 and 2012 R2.
• An excellent communicator with keen analytical ability, problem-solving skills and ability to interact with people at all levels

TECHNICAL SKILLS

• OS: Windows 2012, 2008, 8.1, 7, Vista, 2003, 2000, XP, XP Embedded, NT, 98/95 , MS-DOS, and Linux OpenSUSE, RHEL, CentOS, Ubuntu, IPCop
• Protocols: TCP/IP, RIP, OSPF, IPSec, VPN, Multicast, IGMP, Ethernet, IEEE 802.11g Wi-Fi , Token Ring, VLAN, and NAT
• Software's: Microsoft Office Suite, Microsoft ISA Server, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint Portal, Microsoft Identity Integration Server, Microsoft Live Communications Server, Microsoft Systems Management Server, IPCop, eJabbered, Ipswitch IMail Server, Symantec AntiVirus Corporate
• Hardware: Cisco Routers, Ethernet Hubs and Switches, IP Phones, HP Network Scanners, HP Network Printers, ISA2006 based hardware Firewalls.
• Monitoring Tools: Microsoft Operations Manager 2005

PROFESSIONAL EXPERIENCE

Confidential

• Implement OS hardening standards on Windows Embedded for Point of Sale systems, Windows Server 2003, Windows Server 2008 and Windows Server 2012 utilizing scripts. Implentation of Active Directory for the Point Of Sale systems and virtualizing the environment to make it hardware independent. Create deployment scripts to implement OS changes to ensure secure hardening. Assist in the documentation of all of the settings, the validation of the changes and documentation of the scripts. Interface with the Application Packaging Team, Hardening Engineers and Security Teams on the deployment of scripts.
• Provided troubleshooting support for existing retail IT environment.
• Design and Deployment Scripts for the Active Directory for the Store Environment.
• Virtualizing the hardware to make them hardware independent for future deployments.
• Hardening Windows Server 2012/2008/2003 using Security Configuration Wizard, Group Policies, Powershell and VB Scripts.
• Automation of common Windows administrative tasks using script technologies such as Windows Script Host, Powershell scripting, ADSI, WMI and Batch scripts.
• Developed extensive custom reporting tools to track the project's progress.
• Monitored and supported remote deployment process using in-house developed programs and native Windows tools Computer Management, remote Registry, etc.
• Reviewed and re-designed basic network services in a mixed platform environment Windows, Novell, Linux .
• Ensured that the new servers adhered to the client's security and configuration requirements throughout the installation / testing / go-live activities. Remediated pre-existing violations of these standards where applicable.
• Assisted the Application Engineers with any issues that arose during the application installation and testing process.
• Wrote or updated hardware / OS support documentation for each application migration, used by the Production support teams after the new servers were transitioned to them. This documentation included hardware and OS inventory, details of the application environment, network and SAN diagrams, scheduled jobs, maintenance schedules / application availability, operational plans including Disaster Recovery , and support information contacts and SLAs .

Confidential

• Implement OS hardening standards on Windows Embedded for Point of Service, Windows Server 2000, Windows Server 2003 and Windows Server 2008 utilizing scripts. Create deployment scripts to implement OS changes to ensure secure hardening. Assist in the documentation of all of the settings, the validation of the changes and documentation of the scripts. Interface with the Application Packaging Team, Hardening Engineers and Security Teams on the deployment of scripts. The contract had a broad scope, including:
• Provided support for existing retail IT environment.
• Hardening Windows Server 2003 using Security Configuration Wizard, Group Policies and VB Scripts.
• Automation of common Windows administrative tasks using script technologies such as Windows Script Host, Powershell scripting, ADSI, WMI and Batch scripts.
• Developed extensive custom reporting tools to track the project's progress, and as a deliverable to the client. Technologies used included VBScripts with WMI, DameWare NT Utilities, Microsoft Windows Resource Kits, batch scripting, and Automation with Microsoft Access and Excel.
• Monitored and supported remote deployment process using in-house developed programs and native Windows tools Computer Management, remote Registry, etc.
• Prepared nightly status updates and issue reports to project management. Develop and submit process modifications and solutions to improve the migration process.
• Reviewed and re-designed basic network services in a mixed platform environment Windows, Novell, Linux , such as DNS, DHCP, WINS, etc.
• Ensured that the new servers adhered to the client's security and configuration requirements throughout the installation / testing / go-live activities. Remediated pre-existing violations of these standards where applicable.
• Assisted the Application Engineers with any issues that arose during the application installation and testing process.
• Wrote or updated hardware / OS support documentation for each application migration, used by the Production support teams after the new servers were transitioned to them. This documentation included hardware and OS inventory, details of the application environment, network and SAN diagrams, scheduled jobs, maintenance schedules / application availability, operational plans including Disaster Recovery , and support information contacts and SLAs .

Confidential

• Deployment and Maintenance of the AVON Applications on the Windows Environment
• Planned and implemented Strategic Data Center builds and decommissions with particular focus on the Windows infrastructure. Redesigned sites / site links topology as physical network connectivity changes and data centers were added or removed.
• Performed day-to-day support of the Windows environment, including multiple Active Directory forests, numerous legacy NT4 domains, and enterprise WINS and DNS infrastructure.
• Planned and implemented domain migrations from legacy NT4 to the enterprise Active Directory.
• Script to identify obsolete or orphaned computer objects in the Active Directory utilizing ADSI, and nbtstat.exe.
• Several small tools provided for the ITRisk groups to bulk add or modify users, groups and computers in the directory.

Confidential

• Deployment and Maintenance of the My Mobile Media Application for the Telecom operators in MSN Data Center which includes deployment and maintenance of
• Implementing Microsoft Windows 2003 Active Directory Services for the environment
• Design and Implementation of MNS Clustering Technologies for Microsoft CSF
• Checking with Hardware Load Balancing using BIG IP
• Design and Implementation of Microsoft SQL 2005 Database Mirroring for the Microsoft CSF Database
• Usage of Microsoft Operations Manager 2005 for monitoring the environment
• Implementation of Microsoft ISA Server 2006 Firewall Rules for making Mobile Media desktop Application to work in Corporate environment
• Patch Management for all the Servers
• VBScript/WSH to run health checks on domains.
• Security Management tasks such as change of service accounts for every three months cycle
• Design and Implementation of Windows Media Streaming server for the Mobile Media server
• Develop and test Disaster Recovery procedures for the Mobile Media Application

Confidential

Project: Data Center Administration

• Responsible for administration and troubleshooting of over 200 servers across three data centers and remote satellite offices
• Management and administration of Enterprise Windows 2003 Active Directory infrastructure with over 30,000 objects.
• Work with Active Directory issues such as: logon failures, account lockouts, network connectivity, DNS and WINS name resolution, authentication problems, DFS links and replication issues, folder and printer permissioning, etc.
• Advanced troubleshooting of issues such as Active Directory and FRS/DFS replication issues, application memory leaks, Kerberos ticket size, etc.
• Developed and maintained enterprise scripts and utilities for monitoring and administration of the Windows environment utilizing VBScript/WSH, ADSI, WMI, as well as third-party toolsets such as Quest ActiveRoles Server and Enterprise Directory Reporter.
• Server builds using HP Proliant hardware consisting of DL380, DL385 and DL580 models with local storage or connection to either an SAN.
• Responsible for migration of Microsoft Virtual Servers and VMWare GSX servers to ESX platform.
• Provide the absolute best support for all issues and 24/7 troubleshooting until problem resolution.

Confidential

Project: Design and Deployment of the In House Environment

• Responsible for all IT Operations of the assigned Lab.
• Design and implement multi-server Windows 2000 Active Directory / SQL 2000 environment based on Dell hardware to replace Windows NT server.
• Redeploy all workstations with Dell hardware and Windows XP / Office XP.
• Design and implement Microsoft ISA Firewall Farm using ADAM / VPN solution with Client-to-Site and Site-to-Site VPNs.
• Move all Web and FTP servers in-house.
• Develop and implement immediate solutions for common server and LAN/WAN problems: low disk space, user permissions, file restores, TCP/IP address and/or Name conflicts
• Troubleshooting LAN/WAN Backbone connectivity and trouble reporting, User Lockout, Server Software/Hardware failures, etc.
• Develop and test Disaster Recovery procedures for network servers including recovery from total network destruction.
• Provide on-call support for all network related issues.

Confidential

Project: Design and Deployment of the In House Environment

Environment: Supporting IBM eServers running Windows 2003, CentOS Linux and over 600 Desktop PCs using Windows 2000/XP, MS Office and Active Directory.

Systems Admin:

• Oversee the whole IT operations including LAN and Security.
• Define network and system architecture requirements.
• Present recommendation for hardware, software and communication equipment.
• Review setup for operating system, database, application servers, web servers, load balancing, firewalls and links to the application.
• Managing Windows 2003 Servers running DHCP, DNS, WINS Services.
• Implementation of Clustering Services on Windows Server 2003
• Implementation of Symantec Antivirus Server using Symantec System Management Center.
• Managing Active Directory Services for production environment and Samba as PDC Server for training environment.
• Managing mail server using Exchange Server 2003 on Windows 2003, Postfix MTA and openLDAP on Linux
• Implementation of Virtual Servers using both solutions from Microsoft and VMWare to streamline software development, simplify IT testing of patches.
• Installing and managing complex proprietary scoring applications.
• Implementation of Secured Open Source Cross Platform Instant Messaging Server using the XMPP protocol which was well integrated into Active Directory and Linux PAM.
• Implementation of Microsoft Operations Manager 2005 for monitoring of end-to-end service management.
• Performing daily backups of the critical servers using NT Backup.
• Implementation of Patch Management using Windows Software Update Services on Windows Server 2003.
• Deployment:
• Supervising the deployment of close to 300 PCs using Norton GHOST and Acronis Snap Deployment.
• Backing up users' data and settings before deployment of new PCs.
• Bring back users' data and settings after deployment.
• Connecting to the network including creating Machine Names and joining to the domain.
• Supervising the labeling each PCs with Machine Name for easy administration.
• Troubleshooting issues with deployment.
• Installing Proprietary Transcription Applications as well as standard MS Office Apps.
• Desktop/Helpdesk Application Support:
• Managing and supporting standard MS Office application support
• Managing and supporting Proprietary scoring applications.
• Incident problem management focusing on customer requirements
• Thoroughly documenting support procedures solutions
• Answer client's inquiries by telephone concerning the use of computer hardware and software
• Supporting any hardware or network related issues.
• Supporting HP Laser Printers, Network Printers, Network Fax Servers and IP Phones.
• Installation and Upgrade:
• Performed system configuration planning and multiple installations of Windows Server 2003 R2 for production, test and development environment. Performed post installation checks and procedures
• Upgraded Windows from Windows NT4 to Windows 2003 R2 with complete user data migration.
• Security:
• Implemented secure corporate network using ISA Server 2004 Firewall which entitled for better Internet browsing based on access policies and auditing.
• Securing the desktops using the Symantec Client Security Suite.
• Implementation of Secured Open Source Cross Platform Instant Messaging Server eliminating the need of Instant Messenger services like Yahoo and MSN which helps in avoiding data being sent through these services.
• Planning and Implementation of Hardware RAID Volumes on Server and Software RAID volumes on Firewalls according to the requirements. RAID Volumes implemented are RAID 0/1/5/10/0 1 according to the required scenarios.
• Securing windows desktops using Group Policy Management.
• Miscellaneous:
• Plan, Schedule and Automate System backup and maintenance jobs using VERITAS Net Backup Utility on Windows Servers and using rsync scripts on Linux servers.
• Planning and Testing of Disaster Recovery from the System State Backup in testing environment.
• Implementation of VPN network using ISA Server 2004, and Linux Firewall for Dial in access of Remote clients. Interoffice connectivity using VPN.
• Auditing designs and configurations implemented by outsource service providers for accuracy and stability.
• Designed and Implemented Bug tracking system such as Bugzilla, Microsoft Project Server 2003 and SharePoint Services on Web.
• Trained newly recruited Lab Consultants on available software packages, hardware issues and lab policies.