OBJECTIVE:
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, innovative and flexible.

STRENGTHS:

• Ability to grasp new concepts quickly
• Comprehensive problem solving abilities
• Keen interest in Projects.
• Good time management abilities
• Good interpersonal skill
• Willingness to learn and good team player.

EDUCATIONAL DETAILS:

Qualification

Intuition

Board

Year of Study

Percentage

M.C.A

Pachaiyappa’s College
Chennai -30.

University of Madras

2004-2007

77.03 %

B.Sc.

Muthurangam Govt. Arts College, Vellore-2

University of Madras

2000-2003

73.00 %

XII

Govt. Boys Higher Sec. School, Arcot-03.

State Board

1999-2000

82.66 %

X

Govt. Boys Higher Sec. School, Arcot-03.

State Board

1997-1998

87.80 %

TECHNICAL SKILLS:

Operating Systems : Windows 9X Serious, windows 2000, Windows
XP, MS DOS., Sun Solaris, Unix

Programming Language : C, C++, Core Java, Avaya IR Designer

Database Systems : MS ACCESS, SQL, SQL Server 2000

Web Designing Tools : HTML

Certification:

SCJP : Learning

Experience :

Confidential,
Mumbai Branch,
Bandra Kurla Complex,
Bandra..

Designation : Software Engineer

Experience : 05th November 2007 to till date.

Company Profile
Servion Global solution is a global provider of contact center solutions. Servion domain expertise encompasses a wide range of business sectors such Banking and Finance, Insurance, Telecom, Retail, Government, etc. Servion clients includes such as ABN AMRO Bank, ICICI Bank, Citibank, HDFC, Vodafone, Deutsche Bank, BSNL, Development Credit Bank, etc.

PROJECTS PROFILE:

1. Confidential,
Platform : Avaya IR
Database : SQL Server 2000

Description:
Whenever the customer trying to reach a phone banking for banking services. First call landed in IVR, the customer getting the maximum option to fulfill the services if he needs more services, the call will transfer to customer care system. This IVR integrated with Avaya CCE Server for screen popup and Finacle CRM as a third party host. Customer can get account statements by Fax and Mail in IVR and Also able to stop cheque payment.

Responsibilities:

• Tracking issues raised and completing it within TAT
• Maintenance of Avaya IR(first level support)
• To follow up with third party vendors for completion of issue related to their product/Application
• Maintenance and troubleshooting Servion Admin applications
• Maintenance of screen pop up(first level support)

2. Confidential,
Platform : Avaya IR
Database : SQL Server 2003
Description:
Whenever the customer trying to reach a phone banking for banking services. First call landed in IVR , the customer getting the maximum option to fulfill the services if he needs more services, the call will transfer to customer care system. This IVR integrated with RAPCTI Server for screen popup and Talisma CRM as a third party host. Customer can get account statements by Fax and Mail in IVR and Also able to stop cheque payment.

3. Confidential,
Platform : Envox CT-ADE IVR, RAPCTI
Database : SQL Server 2000

Description:
IVR integrated with Siemens Switch and AiQ )Servion product) Server and RAPCTI Server for screen popup. IVR integrated with Finacle CRM as a third party host.. Customer can get account statements by Fax and Mail in IVR and Also able to stop cheque payment.

Responsibilities:

• Tracking issues raised and completing it within TAT
• Maintenance of Dialogic IVR(first level support)
• Maintenance of Medius (Servion Product) outbound Dialer (First level Support)
• Maintenance AiQ(Servion Product)
• To follow up with third party vendors for completion of issue related to their product/Application
• Maintenance and troubleshooting IVR Admin applications
• Maintenance of screen pop up(first level support)

In this project, I have a hands on experience in below implementation

IVR Phase - II implementation which includes Demat Account.
AiQ (Servion Product) Phase –II implementation

4. Confidential,
Platform : Avaya IR, RAPCTI
Database : SQL Server 2003

Description:
Whenever the customer trying to reach a phone banking for banking services. First call landed in IVR , the customer getting the maximum option to fulfill the services if he needs more services, the call will transfer to customer care system. This IVR integrated with RAPCTI Server for screen popup and Finacle CRM as a third party host. Customer can get account statements by Fax and Mail in IVR and Also able to stop cheque payment.

Responsibilities:

• Tracking issues raised and completing it within TAT
• Maintenance of Avaya IR(first level support)
• To follow up with third party vendors for completion of issue related to their product/Application
• Maintenance and troubleshooting IVR Admin applications and Reports
• Maintenance of screen pop up(first level support)

I have hands on experience in the following installation:

• Avaya IR installation - Deutsche Bank, Mumbai
• Avaya IR Installation - Indusind Bank, Mumbai
• Medius ( Servion Product) Outbound Dialer Installation – DCBL, Mumbai
• RAPCTI (CTI Server- Servion Product) Installation - ICICI Bank, Mumbai
• Call Center setup Installation – Bank Of India

POSITIONS HELD :

• Department Secretary in college level.
• Serviced as a SCOUT at school level