Sales Support Coordinator Resume Minneapolis, MN - Hire IT People

Education

Bachelor of Science degree in Marketing

Technical Literacy Proficient in Microsoft Office XP (Outlook, Word, Excel, and PowerPoint, Publisher , Visio) Lotus Notes, ACT by Sage software, WebEx, i-Contact and Internet Explorer, Google Analytics., Epicor's Vantage, PC, and MAC software programs. Also, great exposure to Adobe Photoshop, Great general knowledge of Teradata SQL, BASE SAS and plan-o-gram software programs.

Experience Confidential, Minneapolis, MN March 2009- December 2009 Sales Support Coordinator

Assisted in starting a new division within the company and helped to develop business direction and new client base
Account manager for 25 small key accounts
Assisted the sales team in increasing revenue and profitability based on product knowledge, sales ability, customer relations, trend research, creativity, acute attention to detail, and teamwork.
Point person for receiving/planning most all proposals, RFP's, presentations, and other communication materials
Provided day to day administration and support for sales team and functions as a liaison between the field sales personnel and internal operations.
Planned division meetings, special events, trade shows, and other sales events.
Created and distributed sales forecasts, sales analyses, and trending reports on weekly and monthly basis.
Worked with freight carriers on scheduling (Full truck and LTL) loads, tracking shipments, and resolved any issues that may have arisen.

Confidential, Roseville, MN April 2008-December 2008 Marketing Assistant

Researched market trends and completed competitive analyses to create a variety of forecast, sales, or trending reports
Created and assisted in the development and distribution of press releases, sales materials and email promotions
Organized and created sales presentations for various departments and assist human resources with new employee orientation training
Point person for receiving/planning most all proposals, RFP's, presentations, and other communication materials
Organized all company's trade show events nationwide
Administrator for ACT by Sage software for all the account executives which entails qualifying new leads, general maintenance to the software and creating sales reports
Maintain company website and helped create landing page for the company website
Created a weekly newsletter for the company's Wellness Team for employee awareness
Assisted on in the development of departmental and overall marketing budget

Confidential, Shoreview, MN 2002-2008 Centralized Support Specialist and Customer Satisfaction Associate

Served as a point-person within small,elite group who work with escalated concerned customer calls and use strong negotiation and persuasion skills to ensure the best solution for both customer and business.
Provided to upper management expert advice and research for field account representatives by demonstrating a consultative approach, options for problem solving, and feedback to internal and external customers.
Train and mentor new employees as they transition from the classroom.
Track calls, identify trends and recommend areas for improvement based on support being provided and communicate change recommendations to Process/Quality team and/or Team Leaders.
Provide accurate real time support to associate questions and problems and educate/coach to reduce future calls
Resolve product or service problems by clarifying the customer’s concerns, empathizing with the customer, and then selecting the appropriate action to expedite the immediate correction or resolution of the problem(s).
Work with other departments such as training and process analysts to get processes written and communicated to the rest of the organization.
Cross-trained in several product lines and systems to function in multiple capacities throughout the business.
Recognized multiple times at for exceeding sales goals and coaching others to meet or exceed their monthly goals.
Accepted a temporary assignment as Assistant to the New Business Development team; Promotional Products division (Marketing Internship) August 2006-October 2006

Completed competitive pricing analysis and assembled promotional product kits for field representatives, vendor relations, and catalog print proofing.

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Sales Support Coordinator Resume

Minneapolis, MN

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