Objective

To obtain full-time permanent employment with an established organization where I may fully utilize and enhance my skills, abilities and education in Information Technology.

Experience Confidential Washington, DC
Computer Operator 09/2004-09/2010

• Performed first level operations analysis across multiple computer platforms to maintain stability of all systems, application software components. Monitored Production batch job flow, Mainframe System backups and Veritas Server backups via UC4 automated scheduler. Monitored and maintained Storage-Tek Tape Silo system to assure resource availability and access. Using system software tools and established procedures in monitoring all systems to ensure availability and user access.
• Collaborated with internal and external user groups (Support, Developers, Production and End-users) to coordinate needed activities and to minimize problems that would impact system availability and user access.
• Provided first level support for all system equipment (Mainframe Processor, Consoles, Network Servers, DASDs, Tape Drives and Storage Units) and system peripherals (PC-Workstations, Printers, Document Shredder) by using a system software tool (Remedy) to analyze, report, escalate and document all incidents.
• Assisted with training of new employees on procedures, use of equipment and general operation activities of the Data Center.
• Assisted with the inventory of supplies and equipment.

Systems & Apps.

• IBMZ900 E Series - Z9/OS/MVS, JES2, VTAM, CICS, OMEGAVIEW, TSO/ISPF/SDSF, VPS.
• Dell Desktop - Windows XP Pro/2000 - MS Office 2003, UC4, McAfee, Veritas and Remedy.
• Storage-Tek Tape Silo Library System.

Confidential Washington, DC
Technical Support Services/Computer Operator 07/2002-09/2004

• Worked a contractor for DCI assigned to Office of the Chief Technology Office/D.C. Government to perform first level operations analysis across multiple computer platforms to maintain stability of all systems, application software components. Monitored Production batch job flow, Mainframe System backups and Veritas Server backups via UC4 automated scheduler. Monitored and maintained Storage-Tek Tape Silo system to assure resource availability and access. Using system software tools and established procedures in monitoring all systems to ensure availability and user access.
• Collaborated with internal and external user groups (Support, Developers, Production and Users) to coordinate needed activities and to minimize problems that would impact system availability and user access.
• Provided first level support for all system equipment (Mainframe Processor, Consoles, Network Servers, DASDs, Tape Drives and Storage Units) and system peripherals (PC-Workstations, Printers, Document Shredder) by using a system software tool (Remedy) to analyze, report, escalate and document all incidents.

ConfidentialMcLean, VA
Operations Technician II 05/1996 - 01/2002

• Worked the Operations Help Desk providing first level user and customer support at the Maryland Operations Center and remote site locations by logging incoming calls using application system tools to analyze report and document all incidents. Assisting user and customer access and connectivity between Frontend Systems and Network Servers.
• Provided PC -Workstation setup and configuration. PC-Workstation support, performing diagnostics to detect hardware and software problems. Checking PC-Workstation performance, system and network integrity. Performed PC-Workstations upgrades (hardware/software) and replacement.
• Collaborated with higher level support groups in problem determinations and resolutions. Monitoring and ensuring e-mail flow over the LANs and WANs, checking for delays in routing services using network application tools for testing.
• Monitored Frontend Systems production batch job processing, schedules and backups. Using the system console to respond to system and user requests for tape mounts, special backups, file restores and data transfers between Frontend Systems and Network Servers.

ConfidentialMcLean, VA
Lead Computer Operator 03/1993 – 05/1996

• Monitored multiple AS/400 System consoles. Assisting the Operation Supervisor with daily operations. Provided supervision during the absence of the Operation Supervisor. Assisted management with production and backup job schedules.

I provided first level support by reporting, escalating and documenting all incidents using support applications.

• Assisted with training of current and new co-workers on procedures, use of equipment and general operation activities. Creating and updating operational procedures and task. Provided a shift turnover report for incoming shift, informing the shift of status of daily activities, pending jobs schedules, user request and problem incidents.
• Performed daily computer operational duties.

Systems & Apps.

• IBM AS/400 9606 S20/S30 - OS/400, Client Access, IBM System/38 - OS/38.
• IBM 520 Servers, IBM 720 Servers - Windows NT/2000.
• IBM 4381 - MVS/XA, JES2, VM/370, VM/CMS, DOS/VSE.
• Netfinity Servers - Netware OS.
• HP and Dell Desktop - Windows 95/98/ME/NT/2000.
• Microsoft Office, TAR and Veritas.

Confidential

• Senior Computer Operator 09/1986 - 03/1993
• Computer Operator 08/1982 - 09/1986

Technical Training (with Gannett Co., Inc.)

• New Horizons Computer Learning Center Rockville, MD 06/1999 Microsoft #578 Networking Essentials (2 day Lecture & Labs)
• HTR/Microsoft Authorized Tech. Ed. Center Rockville, MD 10/1998 Administering MS Windows/NT 4.0 (4 day Lecture & Labs)
• IBM Regional Common Event Baltimore, MD 10/1997 IBM AS/400 Systems Management Level: Basic (2 day Lecture & Labs) IBM AS/400 Client Access Level: Basic (2 day Lecture & Labs)
• IBM PC/Server Institute TechConnect Rockville, MD 09/1996 IBM Server Technical Training (2 day Lecture & Labs) IBM 520 and 720 Servers - Novell Operating System (2 day Lecture & Labs)

Education

Computer Science Technology 

Classes Completed

• Introduction to Data Processing
• Computer Operations 1 (IBM OS/VS1).
• Computer Operations 2 (IBM OS/VS1 Advance).