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Customer Service Representative/inbound Sales Rep Resume

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Houston, TX

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Objective Exceptionally detailed, organized, and driven Receptionist/Administrative/Customer Service professional. I'm seeking to obtain a position as a Receptionist/Customer Service Representative, where I can utilize my clerical skills, customer service skills and verbal communications skills.

Summary of Qualifications

  • 8+ years' experience as a Receptionist/Administrative Assistant/Customer Service Representative
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Power Point)
  • Strong organizational, customer service, verbal communication and listening skills
  • Ability to work well under pressure in a high stress environment and to multi-task
  • Strong analytical skills and detail oriented
  • Ability to establish working relationships with co-workers, customers and clients
  • Self-starter, dependable, articulate and able to prioritize
  • Ability to perform independently under minimal supervision
  • Excellent time management skills

Education Associates in Applied Science: Business Management

Professional Experience

Confidential, Houston, TX June 2011-June 2012
Receptionist

  • Ordered materials from vendors
  • Received, screened and resolved telephone, mail and e-mail inquiries in a prompt and professional manner
  • Maintained Executive's Calendar
  • Performed special projects or other duties as assigned
  • First point of contact for visitors and clients of the company
  • Arranged conference calls and scheduled meetings
  • Maintained files and all data base contact information
  • Greeted customers, clients and visitors
  • Sorted and distributed incoming and outgoing mail, faxes, and scans

Confidential Nov. 2010 to May 2011
Customer Service Representative/Inbound Sales Rep.

  • Handled inbound calls and enrolled new customers
  • Assisted customers with contract renewals, transfer of services, quoted rates
  • Helped create online profiles, put in request for disputes and adjustments
  • Took payments over the phone, assisted customers online to renew their contracts
  • Diffused irate callers, or sent in escalated disputes to the supervisor
  • Initiated collection activity on past due accounts
  • Processed disconnection and reconnection requests

Confidential March 2008 to Aug. 2009 Customer Service Representative/Sales

  • Handled inbound and outbound calls from potential customers, existing customers and former customers
  • Assisted customers with new contracts, contract renewals, transfer of service, additional service, deferred payment arrangements, budget billing and extensions in accordance with company policies and procedures
  • Handled escalated or complex billing inquiries
  • Diffused irate callers utilizing empathy and analytical skills
  • Utilized probing techniques and customer service skills

Confidential. June 2000 to Feb. 2008 
Receptionist/Administrative Assistant

  • Ordered products from vendors and tracked shipments effectively to ensure timely delivery to the customer.
  • Answered phone calls, scheduled coordinated meetings/appointments for workers and clients on the Company's Electronic Calendar
  • Assisted visitors and provided great customer service for potential clients new to the company showroom
  • Filed, faxed, copied and scanned account information and company documents
  • Typed company memos, letters and e-mails in Microsoft Word
  • Selected and ordered products from vendors and ordered office and shipping supplies
  • Responsible for maintaining electronic data of all the purchases made for the company
  • Organized, sorted and distributed mail/office equipment to five employees

Computer Skills

Software: Microsoft Word, Microsoft Excel, PowerPoint, Outlook
Typing: 45 wpm

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