SUMMARY

Hands on Senior Information Technology Professional empowering and leading highly committed teams of dynamic individuals. Known for building collaborative teams of engineers and technicians. Consistent, no-nonsense approach to business, brings a can do outlook regarding the success of the organization. Approachable and professional personality, fostering relationships across the organization.

TECHNICAL SUMMARY

• NOS: MS W2K8, W2K3, NT 3.5-4.X , BSD Linux, VMware ESXI, Lotus Domino Server V3.X - 8.X, MS LANMAN, Novell Netware 3-4.xx, IBM/FTP TCP/IP Stacks, Banyan Vines, IBM OS/2 V2.11
• OS: MS Win7, Vista, WINXP, NT 3.1-4.X, Win95, Win 3.XX, MS/IBM DOS 3.X to 7.X, Macintosh OS, IBM OS/2 V2.11
• SOFTWARE: Verdasys Digital Guardian, Aprigo Ninja Pro, MS Exchange Server 5.5 to 2010, BlackBerry BES Domino/Exchange, MS SharePoint, MS IIS, Ontrack PowerTools, Sophos Enterprise Applications, Checkpoint Firewall 1, WatchGuard Firewall, TIS Gauntlet Internet Firewalls, Symantec SEP, Lotus Domino, Lotus CC Mail, Lotus Suite, MS Active Directory, MS Terminal Services, MS Office, MS Remote Access, Novell Client Software, MS Hermes SMS , Norton Utilities Win95, Shiva Remote Access, Banyan Remote Access, Lotus SMTP Mail Gateway, Clever Watch Lotus Notes Mgmt Software, NASDAQ 2 Workstation, FS Brass OTC Trader Platform, Several Bridge and FIX based Technologies, ILX Quote systems, ADP Payroll System, Blue Cross/Blue Shield HR System
• HARDWARE: WatchGuard Firewall Appliances, Elfiq Network Load Balancers, Nokia Firewall Appliances, Cisco ASA, Cisco PIX, Cisco Routers, Cisco Fast Ethernet Switches, HP Procurve Switching, HP MIPS Network Servers, Compaq MIPS Network Servers, Fujitsu 9600 PBX phone switch, Lucent Definity G3-SI, Infinity Audix, ECAS Call Accounting, Macintosh, Gandalf ISDN adapters, IBM 3X7X Mainframe Communications Controllers

PROFFESSIONAL EXPERIENCE

Confidential

Principle Security Consultant

• Assisting Sales team in RFP and onsite sales calls
• Providing in depth Security Audits and risk assessments
• Providing detailed Threat reports and recommendations for mitigation
• Thorough hardening of current AD and Exchange server policies and GPO's
• Providing inventories of equipment / systems found to be out of compliance
• Audits preformed for potential PCI threats
• Designing and deploying secure remote connectivity using existing or acquired Remote Access tools
• Remotely supporting current customers for Adds, Moves and Changes of accounts and services
• Upgrades and Patching of existing Firewalls, Intrusion Detection Systems IDS

Confidential

Senior Director of Information Technology

• Hands on member of team responsible for a 3000 node environment
• Responsible for Worldwide IT Environments sites in USA, Japan, Europe
• Responsible for selection and maintenance of all Enterprise Information Protection tools

Accomplishments

• Ongoing Server Virtualization design and implementation using VMware ESXi platform
• Designed and deployed Cisco ASA/PIX Secure SSL and IPSEC VPN solution to all employees
• Redesign of Corporate Telecommunications provided resilient 100MB voice and data with 15,000 credit first year of service
• Creation of real-time Sales Demo environment consisting of VMware server farms with ongoing customization and support for Sales visits
• Creation of Multi Domain QA testing Domains with Lotus Domino MS Exchange based Servers, AD and independent BlackBerry Enterprise Servers: 500 User lab.
• Converted MS 2K3 Domain to 2K8 with Exchange 2K3 to 2K7 upgrade with BES
• Deployed monitoring solution using WUG across all critical Infrastructure equipment
• Conducted several successful forensic legal discoveries using multiple tools to aid in
• various HR Legal requests for information
• Successful re-enrollment in MS Gold Partner Certification program
• Ongoing successful Internal Security audits and data lockdowns
• Wrote and deployed Company Email and Data Retention policies
• Deployed MS Terminal Services for Remote Sales and Service Personnel use
• Successful deployment of self help IT Helpdesk Solution
• Senior Director of Information Technology Verdasys Cont.
• Discovered and resolved network problem causing VPN connections to become unstable
• Designed and deployed Enterprise Video conferencing system for in-house and corporate sales meetings
• Negotiations with Vendors reduced cost of services by 20
• Initiated New Hire and Separation procedure between IT and HR

Confidential

Technical Support Manager

• Responsible for team supporting the needs of G2000 Customer Base
• Involved in presales teleconferences and post sales customer visits
• Implemented Customer facing web self help service
• Enabled email to case customer issue tracking system
• Generation of Support metrics
• Partner vendor relationship Management
• Web FTP site maintenance and support
• Customer Knowledge Base implementation
• Perform training duties for staff and Partners

Confidential

Systems Manager

• Provided Management and Technology consulting for the Systems and Integration group
• General Server and Workstation Administration for a 500 server data center
• Active Directory design, implementation and troubleshooting for the customer facing network
• Assisted in Process and infrastructure documentation
• Worked with numerous outside parties and vendors for consultations and project management
• Utilized MS SharePoint to create Workflow application design
• Performed several security audits and provided recommendations for remediation

Confidential

Director of Technical Support Network Operations Center

• Member of Senior Management team reporting to the President
• Instituted best of breed Customer Service Organization
• Managed growing team of support personnel covering 200 new tickets per week
• Reorganization of team to product based focus
• Improved customer retention and renewal from 50 to 85
• Implemented Web based Customer Self Help and Knowledgebase Portal
• Fostered better working relationships with Business Partners
• Implemented electronic workflow for sales to deployment process
• Director of Technical Support Network Operations Center IntelliReach Cont.
• Assisted Sales Directors on calls, visits and implementations
• Instituted 3rd shift NOC support coverage
• Responsible for high availability multi regional Collocation centers
• Mentor to junior staff members
• Established strategic vision for supporting product line
• Advised on numerous professional services engagements
• Redesign of all customer facing equipment

Confidential

Director of Technical Support and Information Technology

• Member of Senior Management team of Sophos Inc.
• Managed teams supporting Sophos clients globally
• Defined recruitment and training needs to achieve required level of performance
• Designed and built management structure for multi-center support functionality
• Built and a maintained a highly motivated co-operative team with high staff retention rate
• Partnered with Sales teams on conference calls, meetings, presentations and RFP/RFI's
• resulting in increased sales in excess of 250,000 USD
• Utilized Lucent Definity G3 SI Campus Switch to enable VOIP global connections
• Deployed Call Center management and accounting packages
• Monitored the volume and responsiveness of Sophos Inc support and sales staff
• Created In-house Global Sales/Support training programs and materials for Business
• Partners and Customers
• Managed budget responsibility for Information Technology and Technical Support
• 5,000,000USD annually
• Implementation of all local Security Protocols WAN/LAN and Email
• Oversaw all in-house IT Support Helpdesk Administration and Development
• Implemented an Internet usage policy and secure Internet access solution using cutting edge Microsoft Terminal Services and Managed Desktop Scenario Solution.
• Media designated contact for Virus Outbreaks
• Negotiated all 3rd party vendor provided services
• Orchestrated a working business continuance program
• Planned and led a successful move from eight thousand SF facility to twenty thousand SF location

Confidential

Vice President/Director of Management Information Systems

• Provided full service support for Institutional Brokerage firm.
• Support for 275 nodes across 6 separate network segments: WAN/LAN. Supported 5
• physical sites: 2 in Boston, 1 in San Francisco and 2 overseas.
• Support for 40 Over The Counter NASDAQ Traders, including 13 separate financial applications
• Led strategic planning with budget in excess of 12,500,000

Vice President/Director of Management Information Systems AH H Cont.

• Orchestrated replacement of the Over the Counter Trading Platform
• Managed major upgrade of Trading Turrets from Analog to Digital System
• Completed major PBX Upgrade to multi unit Fujitsu 9600ES/US/VS
• Established connectivity and Secure Remote Access to the LAN Via Multiple entry point
• VPN, including Several Secure VPN Connections with various clients and vendors
• Designed and implemented all Network WAN/LAN/TELECO for remote sites
• Mentor and teacher to junior IT Staff, maintaining 90 retention in team over 5 years
• Created development group to build applications for the company internally
• Implemented state of the art Help Desk Management system with email notification
• Oversaw TELECO: 600 individual lines and 10 T1 lines: voice/data
• Managed Multi Domain Internet Sites and mail exchanges
• Supported Marketing Division on multiple fronts i.e. CRM, Firm sponsored Seminars
• Spearheaded Internet Web Development, implementation and security
• Created focus groups for new technology and beta groups to test them
• Completed many complex corporate moves with minimal downtime
• Successfully re-engineered network from IPX based to TCPIP topology
• Lotus Domino Server Workstation rollout to 5.x with Knowledge Management Portals
• Drove Mission critical network upgrades and rollout from Novell 3.12 net to WinNT 4.x
• Enterprise wide, Win95/98/NT 4.X rollouts
• Negotiated all 3rd party vendor provided services
• Implemented a working business continuance program

Confidential

Lotus Notes Administrator/Developer

• Supported Sales, Marketing and Clients via phone and site visits
• Established Notes Telephony Security for Mail and Replications
• Notes Security on 7 servers with 18 External server connections
• Workflow applications Notes development
• Upkeep and retrofitting of DDI's Notes Servers and software
• Purchased and evaluated network equipment
• Successfully relocated corporate headquarters
• Led Cross-divisional planning for deployment of new products
• Implemented 325K Corporate WAN/LAN strategy with Network Manager
• Confidential

Systems Engineer, Spreadsheet Team

• Managed a team of engineers supporting 250 users on varied platforms
• Evaluation and recommendations of Development and QE Hardware/Software platforms
• Defining Corporate Network standards for both 16/32 bit operating systems
• Member of several Task Forces defining corporate standards for development platforms
• Designed detailed install guides for current OS and Beta software for Lotus Campus

Systems Engineer, Spreadsheet Team Lotus Cont.

• Suite Application Win95 Support during Public Trade Shows Comdex94, 95,PCEXPO
• Lotus Notes System Administration and Applications Development
• Local Network Admin. for Novell Netware 3.XX and MS NT Network Server
• Successful Deployment of WIN95 Beta OS to 300 members of Spreadsheet team
• Confidential

Supervisor, Technical Services

• Provided Technical Services to Lotus Corporate Campus 3200 People
• Managed team of 8 Technical Support Personnel, Performing Hardware and Software
• Troubleshooting and Repair
• Special Operations Management on several cross divisional tasks and projects
• Administrator of Lotus Notes Corporate Asset Management Data Base
• Provided senior level Tech Support to Lotus campus VP's and VIP's
• Designed and maintained Billing, Service Dispatch, And Asset Management Databases
• Information Management, Payroll Control, Billing Report generation