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It Manager Resume Profile

OBJECTIVE

My objective is t obtain a job in the computer field within close proximity t my home on the Eastern Shore that allows for use and expansion of my current skill set through further education and on-the-job training, while contributing t a solid team environment and providing proven resource capabilities. My focus is achieving complete customer satisfaction through team management and growth utilizing on-the-job training, resourcing and educational opportunities.

EXPERIENCE

Confidential

Principal Security Engineer / IT Manager

Accomplishments through strong leadership and management:

Accomplishments through strong leadership and management:

Continuation of support t the ETIS contract at NASA Goddard Space Flight Center as listed below for ManTech through due t contractor change. Responsible for managing and maintaining 200 desktops comprised of Windows 2003/2008 servers and Windows XP/Windows 7 desktop/laptop computers. Duties are the same as indicated under ManTech employment. Met FISMA requirements for Authorization and Assessment by providing necessary system security documentation. Currently support Space Testing Complex Environmental Test Control and Data Systems, Center Network Environment general administrative network, and Flight Project networks. Projects during tenure included Storm Code Weather Display design, implementation, migration Data at Rest DAR implementation Windows XP t Windows 7 migration IP camera system and Network Vide Recorder implementation and expansion, desktop implementation of HSPD-12 smartcard authentication switch replacement for isolated network and completed Assessment and Authorization of the Space Testing Complex system. Managed and provided network and security support for 15 individual flight projects. Management responsibilities include project planning personnel management budgeting performance reviews technical network documentation vulnerability scanning incident reporting monthly and weekly reports cost justification and supply requisition. On demand reports are made t the Branch Chief Security Officer, Government Information Technology Officer, and the ETIS Program Manager. Collateral duties include serving as System Administrator, Branch Chief Security Officer, Alternate Division Chief, and Information System Security Official. Coordinated, integrated and implemented mass client-related modifications. Responsibilities include providing every level of desktop support t users in support of the ETIS contract. Managed a staff of 4.

  • Actual budgets met or were lower than projected budgets
  • Updated all Windows XP desktops t Windows 7
  • Updated all Windows 2000 servers t Windows 2003
  • Maintained Dell and Compaq Server and PC Hardware
  • Configured Off-The-Shelf and Custom Software
  • Refreshed PCs Using New Purchases and Government Excess Resources
  • Staff Cohesion
  • Provided Scanning Services for the entire division
  • Provided Strong Project Support
  • Minimal reported vulnerabilities
  • Supported SCA Particle Counting System for SDO
  • Implemented Storm Code Weather Display System
  • Met NASA GSFC requirements for DAR and Windows 7 migration compliance

Confidential

Principal Security Engineer / IT Manager

Accomplishments through strong leadership and management:

Supported both the ETIS and MASC-II contracts at NASA Goddard Space Flight Center in the capacity of Contract Information Technology Manager. Responsible for managing and maintaining a 220 node network comprised of Windows 2000/2003 servers and Windows XP desktop/laptop computers. Duties included network systems administration, design and security, customer relations, computer security administration and reporting, training, administrative reporting, budgeting and flight project support. Met complete system documentation requirement t include C A include RAs Risk Assessments , SSPs System Security Plans , CPs Contingency Plans , Baseline Security Configurations, Disaster Recovery Plans, Risk Assessments, Security Assessments, and supporting documentation. Supported Space Testing Complex Environmental Test Control and Data Systems, Center Network Environment general administrative network, and Flight Project networks. Projects during tenure included complete network operating system migration from Novell Netware 5.1 t Windows 2003 Active Directory Cluster, from design t implementation within a 3-month period incurring n downtime and minimal work interruptions Active Directory implementation t replace existing Windows NT4.0 domain critical data server implementation Continuous desktop software upgrade t meet agency requirements Thin client evaluation desktop OS upgrades from Windows NT t 2000 and Windows 2000 t Windows XP, Clean Room Vestibule Display Implementation, and completed Certification and Accreditation of the Space Testing Complex system. Managed and provided network and security support for 20 individual flight projects. Management responsibilities include project planning personnel management budgeting performance reviews technical network documentation incident reporting, monthly and weekly reports, cost justification, and supply requisition. On demand reports are made t the Branch Chief Security Officer, Government Information Technology Officer, and Project Manager. Collateral duties include serving as System Administrator, Branch Chief Security Officer, and Alternate Division Chief Security Officer. Coordinated, integrated and implemented mass client-related modifications seamlessly and automatically. End user responsibilities include providing every level of desktop support t any user at anytime in support of the ETIS and MASC-II contracts. This environment requires a strong technical background and the management skills t provide strong group cohesion, solid process development and budgeting skills. Productivity has been improved by changing the environment t provide a positive working atmosphere, and hiring a highly-motivated technical staff with excellent customer service skills. Financial accomplishments include a continual reduction in budget while increasing MIS T revenues. During my tenure, I have received 3 ManTech PIP Awards. ManTech ATAC received the George M Lowe Award in 2003 and Goddard Excellence Award for large contractor in 2005 for the ETIS contract. Mike Yachmetz, VP for ManTech ATAC and John Schwabe, Business Operations for ManTech ATAC recognized the IT staff for their noted contribution t these awards. I have als received Goddard Group Achievement and Swift Recognition Awards for contributions t the Swift BAT flight project. In August of 2007, I was recognized by the Center ITSM, CA and CI for presenting the best System Security Plan Controls on Center. Managed staff of 3 for ETIS and staff of 9 for MASC-II.

  • Reduced budgets in FY03, FY04, FY05, and FY07 while increasing Mantech revenues
  • Saved 8-10 over FY03, FY04, and FY07 budgets
  • Implemented network vide feed t High Capacity Centrifuge
  • Increased overall customer satisfaction and perceptions
  • Updated all Windows NT desktops t Windows 2000 and then t XP
  • Maintained Dell and Compaq Server and PC Hardware
  • Migrated Email Accounts t Division server Clients t Outlook 2000
  • Migrated Email Outlook 2003 client t NASA Enterprise NOMAD servers
  • Migrated Network Operating System from Novell Netware 5.1 t MS Windows 2003 Cluster
  • Configured Off-The-Shelf and Custom Software
  • Refreshed PCs Using New Purchases and Government Excess Resources
  • Reduced Customer-Generated helpdesk calls
  • Created Strong Staff Teaming and Cohesion
  • Implemented Thin Client Evaluation
  • Implemented Microsoft SUS Technologies for Space Testing Complex
  • Implemented Center Compliant Wireless LAN
  • Implemented Critical Offsite Data Store for General Use Production Server
  • Created and Maintained Complete Documentation of Network Hardware, Software and Security Baselines Configurations
  • Created and Maintained Disaster Recovery, Risk Assessment, SSPs and CONOPS
  • Provided Scanning Services for the entire division
  • Installed Network Storage Expansion
  • Provided Strong Project Support
  • Maintained 0 Security Incidences for 3.5 years
  • Minimal reported vulnerabilities
  • Completed Space Testing Complex C A within schedule on existing budget
  • Supported SCA Particle Counting System for SDO
  • Implemented Clean Room Vestibule Display

Confidential

Information Technology Manager

My background with both commercial organizations and law firms has provided the opportunity t work for SS D, one of the twenty largest law firms worldwide. The position was newly created for a startup office in Tysons Corner, VA and required an individual with the right combination of technical, communication and managerial skills t hit the ground running. This office maintains 22 attorneys, 6 legal assistants and complete support staff with large growth potential. The position requires a wide range of technical abilities t support the computers t include desktop and network application support, back office server room maintenance and troubleshooting, remote dial-in and VPN support. The computer environment is pre-structured by the firm's Admin Center in Cleveland, adding an extra degree of difficulty in maintaining a balance between supporting the needs of a very highly motivated group of attorneys supporting a technical corporate client base by attempting t leverage the computer investment while continuing t work within the structure provided by the firm. In addition t supporting the Tysons Corner office, the job was of a regional nature, requiring the provision of support t a New York City office of approximately the same size and the assignment of future offices. As a result, travel was a requirement. During my tenure, I was instrumental in gaining the trust of employees in New York City and Tysons Corner as well as the firm-wide technical staff while resolving problems and providing technical expertise required t aid in the renovation of both offices.

Accomplishments:

  • Providing desktop network and application support t end users utilizing latest Microsoft 2000 network /desktop OS and Microsoft/third party application technology
  • Maintaining on site Dell brand servers and PCs in multiple offices
  • Equipment Procurement
  • Diagnosing problems associated with existing cable plants
  • Performing partial full installation of cable plants t include 3COM 3300 and 3900 switch installation and configuration
  • Overseeing installation of new low voltage cabling and security systems
  • Troubleshooting and replacing defective server components
  • Providing seamless network growth t newly opened offices
  • Performing as a liaison between New York City office and firm Admin Center t improve work flow
  • Developing procedures t save the firm time and money
  • Setup and test of Siemens Optiset E phone stations
  • Supporting the Siemens phone system in the Tysons Corner office
  • Resourcing with the firm technical group t resolve technical problems
  • Creating a position description

Confidential

Sales Engineer Customer Service Supervisor

Having worked with this small computer integration startup t procure network system components for my previous employer, I came t CNS in the capacity of a senior field technician. Several of my previous network clients helped t grow the CNS client base as I provided implementation, integration, maintenance and service skills on multiple projects as a customer engineer t over 75 separate clients. Acting as a project manager on some jobs, I was responsible for keeping projects on task, on time and on budget while managing the customer relationship. Communication skills were a top requisite t the job as was the ability t troubleshoot problems logically and expediently. One of the many job requirements was t provide technical expertise and closure t projects that required additional attention. Promotion t Sales Engineer in November of 2000 added new job requirements t include providing detailed project scopes and network design for the pricing of proposals. Sales representatives used the project proposal t sell the project at the dictated price. The project manager then used these project scopes t keep the job on task and within budget. Field technicians als utilized these project scopes t perform the actual work. The accuracy and timeliness of providing project scopes were important t the entire job flow and enabled the company t grow in size and revenue. Other job requirements included the implementation and installation projects of greater degree of difficulty. These projects included Email migrations, data migrations, firewall / VPN product installations and corporate anti-virus product implementation. Provision of back office support t field technicians and telephone support t customers was als required, while maintaining an Internet online knowledge base. Technical writing skills have been a major asset in this job position as I have als been partially responsible for the researching and writing a myriad of company policies.

Accomplishments:

  • Providing real and practical computer network solutions t every day businesses requiring advanced technology
  • Designing cost effective networks and guidelines t install
  • Performing as a liaison and work flow between sales and service departments
  • Providing constant information resource pool for technicians t draw from
  • Reselling existing clients newer technologies
  • Protecting client base from catastrophic events through proper solutions and management
  • Developing procedures t save the company time and money
  • Resourcing with the other technicians t resolve problems
  • Working with management t implement sound procedures
  • Migrating CCMail system t Exchange 5.5 and Outlook 2000
  • Exchange Server Database Repair of disabled systems
  • Installation and upgrade of several law firms from DOS/Netware t Windows NT networks
  • Support of Windows and Novell Netware NOS Environments
  • Integration of Windows NT NOS with existing Netware Environments
  • Integration of UNIX and NT networks

Confidential

Sales Analyst

Hired t aid in the printer and toner division, my responsibilities included managing the toner manufacturing process and printer repair services, as well as selling the toner. As a certified Hewlett Packard technician and competent network administrator, was able t rebuild the company's internal automation infrastructure contributing t a more efficient, and less costly operation. Instrumental in improving the manufacturing processes by implementing a faster, dependable seal technology in the cartridges reducing the overall toner cartridge failure rate and cost t manufacture. Implemented a database for overall tracking and trending of toner cartridge failure in an attempt t manage by measurement. With a solid, methodical and logical troubleshooting background in electronics, was an asset t the plastics manufacturing side of the business by being available for electrical and electronic repair of all equipment. Opened and staffed a computer services division and was asked by the company owner t attend Fall Comdex of 1999 t launch the latest product.

Accomplishments:

  • Rebuilt company automation infrastructure
  • Improved the manufacturing processes
  • Reduced overall manufacturing costs
  • Implemented sound quality assurance techniques
  • Launched Network Services Division

Confidential

Computer Operations Specialist/Network Administrator

As a certified Novell 4.1 and Banyan 5.X advanced network administrator, I was responsible for maintaining most aspects of a 300-node local area network in a law firm of 160 attorneys with a large client base. My responsibilities included, but were not limited t managing and maintaining vendor relationships, budget construction and contribution, LAN communications, multiple network protocols, multiple LAN topologies over twisted pair and conventional cabling, intra firm E-mail via ccMAIL and Groupwise, SMTP mail via MCI and the Internet, database development, training, help desk support, DOS Windows application software integration, research and recommendation of all automation equipment and software, technical writing for network administrator/ user procedures and training manuals.

Accomplishments:

  • Migration of Banyan Vines 5.536 LAN t Novell Netware 4.1
  • Migration of 250 users from a DOS-based environment t Windows for Workgroups
  • Upgrade of server hardware
  • Upgrade of all desktops from 80286 80586 PC-based platforms
  • Integration of Litigation Insurance practice group including data conversion from MacIntosh t Windows-based platforms
  • Installation of CCMail for Windows via MHS gateway t existing Groupwise E-mail environment
  • Installation of TFS mail gateway for E-mail transfer t and from clients
  • Installation of Groupwise t DOS WordPerfect 3.1 internal E-mail system
  • Integrated UNIX accounting host and PC-based LAN for printing and file transfer
  • Integration of MSMail via WAN connection t client site
  • Contributed t decisions for IS staff interview proces

Confidential

Information Systems Manager

As a one-man operation, I was directly responsible for maintaining all aspects of a 140 node, dedicated word processing LAN in a law firm of 90 attorneys. My responsibilities included but were not limited t repair and maintenance of all word processing workstations and servers, automation supply requisition, telephony setup and maintenance, cost accounting automation, HP UX accounting system, Infortext, 30 standalone PCs.

Accomplishments:

  • Implemented WordPerfect int a dedicated word processing environment
  • Responsible for all conversions t and from WordPerfect and Syntrex WP systems
  • Computerized recovery of cost accounting t the HP UX accounting system
  • Instrumental in the firm's migration t a PC-based LAN
  • Interviewed and found suitable replacement for the MIS position upon departure

Confidential

Senior Customer Service Engineer

After an honorable discharge from the Coast Guard, I started work with this company as a bench technician performing modular troubleshooting of their dedicated word processing equipment and printers. Advanced t a field technician where I was responsible for the installation, service and maintenance of 500 desktop dedicated word processors and 50 file servers in legal, financial, and government institutions throughout the Washington Metropolitan Area. Performed software and hardware installations and upgrades of their UNIX-based dedicated word processor and performed certified Hewlett Packard LaserJet repair.

Confidential

Aviation Electronics Technician/Helicopter Air Crewman

I joined the Coast Guard after spending 2 years at the University of Maryland in College Park as an undergraduate. After Basic Training, I was assigned shipboard duty while awaiting electronics school and learned the value of team effort. After 15 months, was assigned t aviation electronics school and for 6 months was taught fundamental and advanced electronics theory, component-level troubleshooting/repair and theory of flight. After graduating, was assigned t a helicopter unit with a primary function of Search and Rescue, and was responsible for the installation and repair of helicopter electronics. My duties while flying were that of a navigator, air crewman, and radi operator, hence requiring a secret clearance. During the performance of collateral duties as a supply technician, designed and maintained an inventory database for the Cape May avionics corps written in CPM/86.

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