Summary
Over the past 19 years of my Lilly Career I had the pleasure of delivering, developing and engaging various functions within Lilly. For example, I developed the medical training curriculum for both The Lilly Answers Center and a customized Leadership development the curriculum for US Medical. I combined expertise in online/e-learning strategies with sound fundamentals of effective learning design. I have extensive team leadership, project management, and teaching facilitation experience, as well as clinical experience as a practicing retail pharmacist dispensing drug and counseling patients on drug therapy and medication compliance, Additionally, I have delivered drug information sessions for medication adherence and disease state awareness to various community organizations.
Key Skill Set Lilly Career Highlights Past to Present
| Achieved Evista double digit sales in the Quincy District | USMD's Six Sigma Change Implementation project lead | USMD, GMI leadership courses developer and facilitator |
| Facilitated Premier Force to over 1000 sales representatives | USMD QT D training leader | Siebel CRM Expertise |
| Sales Data issue identification process | LRL leadership facilitation CME, SLII, Insights, Covey Time Management | Exceptional Operations and Process improvement SME |
| TLAC's medical curriculum developer and facilitator | SharePoint Developer | Leadership Coaching |
| Salesforce.com and Veeva Vault Customer Connect and Vault trainer, tester, process improvement | Exceptionally strong IT technical and facilitation skills | Leadership Courses facilitation |
| Rolled Out Customer Connect to US and Global Medical Information | Rolled Out Vault to US and Global Medical Information | Onboarding Medical Vendors to improve Outsourcing Strategy |
| Responsible for Onboarding all New GMI MIAs | Rolled out the Global Nurse Educator's Program in South America | Customer Response Program Pulse development and global rollout |
Professional Experience
Confidential
Medical Information Tech Lead
Responsible for the full operational needs for North and South America Medical information associates, including but not limited to quality, training, leadership development, onboarding GMI and Vendors , vendor management, technology support, performance improvement, process improvement, SharePoint development, coaching and strategy.
Confidential
Provided ongoing operations support to the US Medical Information associates. Built a strong onboarding, change management program and facilitated the organizational change and merging of the US and Global Medical Information functions.
Confidential
Supported Medical Information Sciences to deliver various training solutions e.g.,US Medical Liaison Chronic Pain Training program, Director's Council training, and team building exercises and led delivery of the first US Medical leadership bootcamp .
Confidential
Led a highly productive training team to deliver instructional design and performance consulting for the US Medical Function. Provided leadership and guidance to eight associates and led the team to deliver various training solutions. Successfully coached and championed an associate to level 56.
Confidential
Structured the call center agent's medical curriculum. Facilitated various courses to prepare the agents. Created Lilly's first onsite call center. Trained over 135 associates via eight week intensive TLAC School.
Confidential
Consulted in the development and training of the Sales Force Automation software. Managed the sales data vendor IMS relationship to stream line the sales results data process.
Confidential
Senior Sales Representative Achieved double digit sales for Evista within one year of product launch. Supported the sales of Prozac, Lorabid, Axid, and Evista. Managed a multimillion dollar sales territory.
Confidential
As registered pharmacist, managed order entry and prescription verification. Provided clinical support to physicians and patients. Supervised pharmacy technicians in the daily operations.
