Summary

• Write track, progress, edit, and package a variety of technical documents for twenty-two departments in the Medical Device and Blood Manufacturing arena.
• Possess strong interpersonal skills for establishing and maintaining effective working relationships with technical developers.
• Evaluate, interpret and implement standards and regulations applicable to the organization into the Quality System ensure compliance of the Quality System against the identified standards and Regulations.
• Strong language and teaching skills and high level of comprehension of the many conventions of modern technical communications.
• Excellent research and writing skills with the ability to write in a detailed, factual, articulate and persuasive manner.
• Analyze requirements utilizing knowledge of architectural or interior design. Document results in written reports and oral client presentations Contribute to proposal preparation and documentation.
• Participate in the training, planning and development of policies and procedures relevant to systems administration and disaster preparedness of the Documentum environment Designs training curriculum manuals, presentations, e-learning using instructional design and adult learning principles.
• Draft procedures and documents within the Quality System document control activities Conduct employee training and education Assist company stakeholders with understanding and complying with the Quality System requirements.
• Extensive computer training, including knowledge of multiple networking environments and business software packages.
• Experience with Medical device regulations application of external standards and regulations auditing to external standards and regulations risk management Proven ability to present information verbally and visually to groups of various sizes excellent verbal and written communication skills.
• Strong technical knowledge of ground operations standards Strong communication skills writing, speaking, listening within a technical or specialized subject-matter, from Medical Device Manufacturing to the Aviation Industry.

Career History Accomplishments

Confidential

• Apply expertise to interview SMEs and conduct research necessary to produce accurate, comprehensive documents.
• Create, assimilate, and convey technical material in a concise and effective manner..
• Write sections within the proposal technical volume on topics including technical approach, development lifecycle, risks, industry best practices, and select professional focus areas.
• Apply winning proposal concepts, practices, and procedures along with solid writing methodologies to incorporate information and themes into assigned proposal sections.
• Serve as departmental technical writer creating and maintaining standard operating procedures for twenty-two departments.
• Create and maintains technical documentation. Such as: online help, user guides/manuals, white papers, design specifications, system manuals, project and test plans.
• Confer with clients, colleagues, subject matter experts, etc. to establish technical specifications and to determine material to be developed for publication.
• Provides instructional design support, curricula creation and maintenance, training material/skill creation, review and maintenance.
• Responsible for receiving, distributing, and archiving applicable documents responsible for maintaining and managing the Master Set of Procedures ensure proper document distribution and archiving.

Confidential

• Understood, interpreted, and provided specific information regarding purchasing and policies to company clients via email, over phone, and by mail.
• Provided customer information regarding payments due enter data and retrieve customer information using the company's computer system input a high volume batch tickets into Adage.
• Generated Material Safety Data Sheets and Environmental Reports to border officials and governmental environmental safety organizations.
• Performed responsible office support duties which involve providing information to the public, receiving payments, providing customer service, addressing customer complaints, preparing and maintaining records, and performing varied and routine general office support duties under general supervision.

Data Analyst Specialist

Confidential

• Used varied and advanced functions such as word processing software to create, format, modify, edit, and print a variety of letters, reports, memos, financial statements and other textual documents in addition to creating excel spreadsheets.
• Prepared reports, presentations, and exhibits using Microsoft PowerPoint, Publisher and Visio Edited and proof read classified documents and presentations.
• Coordinated diverse administrative tasks including: project initiation, maintain executive calendars, and coordinate meeting arrangements and conferences.
• Obtained and maintained Secret Security Clearance.

Technical Skills Proficiency

• Software: Access, ADP, Captivate, Documentum Content Server/WebTop, , Excel, Outlook, QuickBooks, PowerPoint, Windows 2008 Server, Word, WordPerfect, Visio, Act, Adobe Acrobat, ADP, BiTS Bio Medical Training System , Dream Weaver, eDOCS, Ewise, FIN, Flash, GroupWise, LMS, MAXIMO, PeopleSoft, and Siebel.
• Hardware: Apple One, DELL, Hewlett Packard
• Abilities: Technical Writer, Proofreading, Editing, Writing, Transcription, Office/e-File set-up/Document Set-up, Typing 65wpm, Procedural and technical writing Document Control Corrective/Preventive action Change Control, Quality auditing, Verification and Validation, Data Entry-Alpha/Numeric-11000kph