Sales Profile
Distinguished career leading operations, driving new business, and managing customer relationships
Highly successful sales and management professional with a proactive approach to creating customer-driven strategies designed to stimulate sales, expand industry presence, and enhance the bottom-line; currently managing an engineering team billing more than $750K/annually. Exceptional customer / account management skills with the ability to inspire confidence and gain trust through attentive service and efficient problem solving. Excellent communication talents; liaise effectively at all professional levels to generate sales opportunities within high competitive markets. Strong leadership and professional attention to detail supplemented by the ability to influence others. Core competencies include:

• Consultative Sales Strategies / Initiatives
• Key Account Management
• New Business Development
• Client Relationship Management
• Operations Management
• Internal Systems & Controls
• Strategic Marketing Campaigns
• Team Building & Leadership

Related Professional Experience

Confidential,
Warren, Ohio / Jupiter, Florida
Established successful Multimedia Design firm and built impressive record of achievement by providing quality services that consistently drove business development and increased sales.
DIRECTOR / SALES MANAGER (2001 – 2007)
Directed all aspects of business operations to optimize bottom-line sales; aggressively networked and promoted services to identify business opportunities with existing and prospective business clients. Determined client specifications, articulated vision, and conceptualized designs to brand key accounts in various industries. Recruited contracted vendors for design projects; relayed creative concept and monitored progress, ensuring quality and client satisfaction. Managed various key activities, including budget administration, resource allocation, new business development, sales/marketing strategies, and account management. Provided leadership, support, and guidance to clients during contracted engagements; formulated tailored proposals and negotiated win-win contracts.

• Championed business development efforts; expanded client base, improved retention, and increased revenue potential by successfully communicating with key decision makers.
• Generated new business on both a local and national level, through established reputation for quality and service.
• Transformed client, National Marine, from local boat retailer to world’s largest stocking dealer by implementing comprehensive Internet and media branding; created innovative website that increased monthly hits from 1,500 to more than 250,000.
• Substantially enhanced brand of Youth Lifeline Foundation led by NFL player, Roland Williams of the Tampa Bay Buccaneers and Oakland Raiders; established unique web presence, designed logos, and created marketing collateral that facilitated growth.
• Developed collaborative business relationships with contracted vendors; monitored workflow and created innovative approaches for each project, ensuring client satisfaction.

Confidential,
Cleveland, Ohio
Proactively assisted high-end clientele by delivering unique product branding and marketing collateral.
STUDIO MANAGER (1999 – 2000)
Established and maintained business relationships with large corporate clients and agencies; assessed needs and addressed inquiries. Planned and coordinated projects with advertisement agencies; ensured projects met specifications and were completed in a timely manner.

• Interacted extensively with numerous large corporations, including DuPont, Goodyear, Kumho Tires, Jo-Ann Fabrics, various banking firms, and mail order catalogue companies; consistently provided quality services.

Recent Experience
Confidential,
West Palm Beach, Florida
Manage local contractor issues for key component of AT&T $12B company investment engineering project.
TEAM LEADER / MANAGER (2009 – Present)
Supervise team of 8-10 contract engineers accountable for final phase of engineering project and billing more than $750K/year; oversee workflow throughout 4 specific areas. Communicate with client to identify new revenue streams; negotiate project specifics and allocate resources, ensuring smooth project flow. Serve as Liaison between client, team members, and senior management; identify potential problems, offer recommendations, and formulate solutions focused on moving project forward. Train personnel on standard engineering practices specifically related to project.

• Instrumental in AT&T realizing a reduction of 2/3 of local workforce previously assigned to this particular project segment, while successfully doubling individual productivity.
• Proactive leadership led to client substantially reducing costs without compromising quality work standards.
• Developed and implemented standard procedures for billing, workflow, tracking, and compensation structure, which facilitated forward progress of project.
• Streamlined operations by developing tracking documents for billing and work management.
• Selected by Byers and AT&T to spearhead offsite contracted project segment due to exceptional leadership talents.

Confidential,
West Palm Beach, Florida
Served as key resource for personnel on project issues due to leadership talents and high standards for integrity.
MANAGER / CONTRACT ENGINEER (2008 – 2009)
Devised and implemented procedures ultimately adopted in other areas as Quality Control Engineer for copper conditioning. Collaborated with project leadership to manage engineering workflow between engineering and construction departments. Allocated resources and resolved potential roadblocks, ensuring timely completion of project deliverables. Planned and coordinated in-house quality/compliance reviews to maintain consistent final product and quality standards. Served as onsite project resource; sought out for expertise and problem resolution capabilities. Mentored and trained new personnel.

• Developed and implemented new processes for engineering operations; compiled data for workflow and devised process that facilitated product quality while reducing overall construction and engineering costs.
• Played key role in identifying major flaw in copper conditioning software; collaborated with Head of Development Team to resolve issue and test upgraded software.
• Instrumental in development of Quality Review standards that subsequently reduced construction and engineering costs.
• Transitioned from AT&T Manager to Contract Engineer position, providing support, leadership, and guidance throughout project lifecycle.

Educational Background

Bachelor of Arts in Telecommunications – Pennsylvania State University, University Park, PA (1999)
Professional Development
Mechanical Engineering Coursework
AT&T Outside Plant Engineering (OSPE) Training • AT&T Copper Conditioning Training
Technical Proficiencies
Microsoft Windows, MS Office Suite, Adobe/Macromedia Design Suite (Dreamweaver, Flash, PhotoShop, Illustrator, InDesign, Freehand), PTC Pro/Engineer Wildfire 3, QuickBooks, PHP, HTML, XML,
ActionScript, AT&T Proprietary Software