Technical Trainer Resume Profile

Summary

Instructional designer, web training developer, technical writer, editor, trainer, instructor, project manager, and social media marketer. Dedicated to learning new software applications and business processes quickly. Ready to take initiative and work remotely with SMEs, business stakeholders, and end users to analyze problems, gather requirements, and develop effective communication pieces. Worked with a diverse group of people in a variety of fields over seven years, including university instruction, IT consulting, healthcare, consumer goods, banking, agriculture, and state government.

Experience President/Primary Consultant

Confidential

Provide instructional design and technical writing services to clients

Contract Instructional Designer

Confidential

Avalon Consulting, LLC provides expert technical integrations for enterprise-scale internet, intranet, and extranet sites. As a contract instructional designer, I complete projects for Fortune 500 and Fortune 1000 technology companies.
Lead designer for new customer engagement, editing and migrating content from Articulate Presenter, Engage, Quizmaker and Adobe Captivate to uPerform along with audio files
Lead designer for four courses in two development cycles completed 35 course modules in 2 month development time
Assign course development and editing tasks to instructional design team members
Assist SMEs in creating design documents and storyboards
Use uPerform software to improve simulations recorded by SMEs by providing real-life context for learners to develop their skills and retain information
Use uPerform software to create software-based eLearning courses
Help maintain the standards document for writing style and development checklists

Contract Documentation Specialist

Confidential

C2 Development, Inc is the leader in high performance, high efficiency reef aquarium lighting systems.
Learn how to use controllers for LED aquarium lighting and write instructional text for user manuals

Instructional Designer

Confidential

Through Visiont, an IT consulting company, I completed two training program redesign projects with Wells Fargo Home Mortgage.
Worked with SMEs throughout the development process to gather sufficient content and move modules through to pilot and approval

Experience continued

Created new facilitator and participant guides with training material that was updated to align with new employee processes and comply with financial regulations
Developed concise, conversational talking points for facilitators and modified training program to include more guided learning and hands-on practice
Edited content to adhere to Wells Fargo's internal style guide and to ensure consistency throughout modules that were created by multiple instructional designers
Took initiative to create drafts of new modules that were scheduled for development even when there were no source materials or objectives providing these initial drafts to SMEs created a starting point for discussions and kept the development moving
Omitted content redundancies by referring participants to Wells Fargo's existing online content and reduced printing costs by removing 100s of pages in participant guides

Communications Manager

Confidential

Managed the request for proposal RFP process by:
Evaluating and scoring each opportunity
Working with SMEs to define proposed technical solutions, costs, and team members
Writing, editing, and submitting responses varying in length from 7 to 80 pages
Implementing a project plan and schedule to update entire company's resumes approximately 40 people to submit with responses
Researched HIPAA and banking industry standards and tailored 50 compliance policies to Zirous to protect the company against security and privacy violations
Developed plan for and co-managed social media marketing program to increase
visibility and build external relationships with Oracle partners, customers, and potential employees

Technical Trainer

Confidential

Wrote a video script and recorded simulations of the EDMS application in CamStudio to provide an online video learning option for users
Created a template for all EDMS-related user documentation and created user guides for various audience types including clerks of court, judges, law enforcement, attorneys, social workers, and members of the general public
Atos Origin is an international IT consulting company. While working at Atos Origin, I developed web-based training and documentation and managed projects for clients.
Instructional Designer Confidential
Managed two 40-hour-per-week projects simultaneously
Tailored original PowerPoint training material to fit facilitator and participant guides
Created interactivity, helpful signposts, and note-taking space for participants as program

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