OBJECTIVE

I am currently seeking a rewarding and challenging position in technology. The ideal position would be a growth-oriented position that would allow me to utilize my current knowledge and experience, while learning new and challenging skills.

professional Experience

Confidential

Systems Engineer

• Perform project management using expert knowledge to support and maintain a healthy technology environment throughout the district.
• Supervise a technology contact team of 15.
• Evaluate and develop approach to solutions for cloud based information security principles and practices.
• Manages and defines overall support needs for instructional and administrative technology.
• Provide on-site and remote technical troubleshooting for instructional and administrative workstations, servers, printers, network devices, mobile smart devices, IPads, interactive whiteboards, software, and hardware components for all CMS office and school locations 211 sites, 57,000 computers/devices, 190 supported software titles .
• Ensure the effective and efficient implementation of audit procedures.
• Work with principals and site coordinators on information technology business continuity disaster recovery plans for designated schools and admin sites.
• Perform analysis of Systems Development Life Cycle SDLC and evaluate risk in the design, testing and QA phases of Software Implementation and Upgrades.
• Train, coach, mentors and advises Helpdesk and Technology Contacts on basic troubleshooting steps, CMS support procedures, best practices, and systems maintenance within schools.

Confidential

Instructor-Adjunct

• Teach Networking class to prepare students for Network and Security exam.
• Teach Operating System Concepts to prepare students for A exam.
• Develops, executes and monitors retention strategies for students in assigned division.
• Provides individual and group coaching sessions to keep students on track towards completion.
• Develops and maintains a tracking system to evaluate student interventions and progress.
• Learn and use technology to enhance teaching and the educational experience when appropriate.
• Plan and organize instruction in ways that maximize student learning.

Confidential

Team Lead and Systems Engineer

• Team Lead: Supervised team of 20 members. Represented team for new business opportunities for organization. Performed in depth research on new technologies and service offerings. Delegated project assignments to team members. Conducted meetings to keep team abreast of account issues and concerns. Worked with executive staff and upper management to solidify team objectives. Mentored and trained junior and new staff.
• IT Audits: Ensured specific accounts were audit ready and that proper supporting documentation and procedures were in place. Audits were conducted quarterly. Demonstrated capacity to implement innovative security programs that drove awareness, decreased exposure, and strengthened the organization. Risk mitigation by optimizing protective measures during large scale audits utilizing procedures for execution and technical strategies for completion. Communicated new audit procedures and plans to subordinates to ensure audit compliance.Administered continuous audits, evaluating the operating effectiveness of controls leading to increased assurance of controls in place and reduced risks.Prepared audit scopes, reported findings, presented recommendations and coordinated with various departments to create remediation plans for deficiencies found during audit.
• IT Security: Monitored use of data files and regulate access to safeguard information on various server platforms. Performed risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures. Encrypted data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers. Trained users and promote security awareness to ensure system security and to improve server and network efficiency. Developed plans to safeguard server files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs. Conferred with various teams to discuss issues such as server data access needs and security violations. Monitored current reports of computer viruses to determine when to update virus protection systems. Coordinated implementation of computer system plan with establishment personnel and outside vendors.
• Disaster Recovery: Developed DR plans. Assessed implemented changes and determine impact to DR plans, and coordinated updates as needed. Maintained detailed DR plans through strong collaboration with individual IT teams. Participated in scheduling DR exercises, recoveries, and role swaps. Provided formal gap analysis after each exercise and role swap. Presented feedback for risk management, mitigation, and prevention.
• IT Architect: Recommended long-term best-in-class policies and plans that would provide enhanced support across the enterprise. Sponsored, coordinated, and approved the enterprise strategic technology plan. Steered enterprise initiatives that support the technology strategy. Allocated and aligned resources to meet the objectives of the plan. Partnered with senior enterprise leaders to integrate the strategic technology plan with the enterprise long-term plans. Defined strategic areas of responsibility. Planed and decided upon the reassigning and restructuring of significant organizational resources. Influenced cross-organizational decisions on work prioritization, resource allocation, and long-range standards of performance.
• Training: Classroom management and instructional best-practices.Trained call center employees, help desk and internal staff members on application, networking, computer and server usage. Mentored new employees.
• Server Management: Performed hardware, software and network upgrades. Implemented and maintained system security and of servers including planning, back up recovery and configuration. Analyzed information to determine, recommend, and plan layout for types of server and peripheral equipment modifications to existing systems. With hands-on experience led all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Supporting Windows 2000, 2003, 2008, Citrix and Linux servers in an RAID, Blade-server, Cloud and VMware environment.