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Objective

To continue my professional career in Information Technology, and to support both new and current technologies as well as the people that use them.

Relevant Experience

Confidential

Currently employed full time by the McLeod Addictive Disease Center. My responsibilities include Network/Server/Computer maintenance/design/implementation, helpdesk, maintain Active Directory structure and users, support for 9 locations that each hold a remote active directory server, project design and implementation, etc.

Confidential

where I run the shop when I am there, do repairs on desktops, laptops, server, network equipment, electronic devices, and maintain multiple medical, municipality, real estate angencies, and veterinarian facilities on a part time contract basis all done during evenings/weekends as needed

Confidential

I was hired to support the new high school, Jimmy C Draughn High, Freedom High and many elementary schools, the BCPS central office, bus garage and maintenance facility, as well as assist the other engineers and WAN engineer as needed.

Confidential

Rehired at AlphaNumeric Systems, based in Raliegh, as a field technician for a state contract. I supported home users from DHHS, DSS, DCD, etc. who used laptops, desktops, multi function printers and fax machines. I was responsible for every aspect of repair and support for both hardware and software.

Confidential

providing both end user support and assisting with a 500 pc rollout.

Confidential

on a contract with the Department of Health and Human Services. This contract entails deployment of all new computers 5000 thru-out the state of North Carolina. After deployments, I was moved from Raleigh to Morganton to support 500 systems and peripherals at the Mental Institute of Broughton, as well as the Department of Social Services home users who are spread thru-out Western North Carolina, requiring me to obtain several IT certifications. I have helped coordinate several system wide moves and support from building to building all thru-out the state. I was laid off in January of 2008

Confidential

This contract entailed backing up users data from old pc, replacing pc, re-imaging new pc with an image from EDS, downloading users backup file, installing software, setting up e-mail, VPN and PAL as well as deployment and desk-side support after the deployment. I was involved with approximately 5000 of the deployments.
Gained knowledge and experience in deskside and remote support.

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